As you may recall, in June, we announced that we were merging some of our social media channels to better manage the brand and cause less confusion for our clients. We specifically outlined the Rational Facebook page merging into Cloud Technical Support Facebook in this blog entry. https://www.ibm.com/developerworks/community/blogs/aimsupport/entry/Consolidate_Simplify_and_Streamline_Social_Support_Made_Easier?lang=en
I'm excited to share a couple more changes with you regarding the Rational Twitter handle and YouTube channel, respectively. These changes will provide you with powerful support content for IBM Cloud Technical Support.
Starting on Monday, November, 14, 2016 our Twitter account/handle @rationalsupport will begin tweeting content from @IBM_CTS. We will leave @rationalsupport up with a pointer to @IBM_CTS for a bit so that you can follow the new handle.
The second change we'll make on November 14th is to begin posting new support videos on the IBMSupportTV channel (https://www.youtube.com/user/WebSphereEducation). Currently, we have 131 videos out on the Rational YouTube channel and those will continue to be available on that channel until they are all migrated to the IBM SupportTV channel. For this change, you will need to subscribe to the IBMSupportTV YouTube channel to continue to receive updates.
We will also be rflecting these changes in our social media channels landing page: http://www-01.ibm.com/support/docview.wss?uid=swg21410956
@IBM_CTS (Cloud Technical Support) is who we are and our support social channels will reflect that, in the robust content we will continue to provide. We're excited for these changes! Please let us know if you have questions by commenting on this blog or reaching out to us on any of our channels. We look forward to continue serving you up the most relevant technical content to make you successful.
Thank you and have a great day!