We consistently hear how our clients struggle to find the downloads or product information needed to proceed with an upgrade. As we work to improve our Web sites, we've introduced a new tool that will hopefully help you find what you need! The IBM Support Easy OnBoarding Tool helps our clients get signed up for tools such as our SR tool for submitting online tickets and MyNotifications, to name a couple. MyNotifications allows you to receive alerts to new versions and end of support dates which can help when you're planning for upgrades. Above, you see a picture of CATHY ( CATHY = Client, Agent, To, Help, You) who is embedded within the tool ready to assist you.
Visit the below URL for more information about the IBM Easy Onboarding tool and to meet Cathy!