It's that time of the year again - Innovate - IBM's Technical Summit - is going to be going on week of June 3, 2013 in Orlando, Florida.
I am excited to share that we will once again be hosting a Super Women's Group networking receptionto enable networking and mingling for IBMers, customers, and BPs. This year, we will also be hosting a panel discussion of women executives from IBM, 2 IBM clients, and an IBM business partner.
The theme of this panel discussion is "Staying Ahead in your Career" and will focus on issues ranging from how to take risks in your career to the importance of building strong relationships to ensuring you have a seat at the "big" table. I'm delighted that April Slovensky from Deloitte Consulting LLP has agreed to be my guest on this panel. April leads Deloitte Global's Methods & Tools organization which focuses on enabling client service professionals to deliver client solutions in an effective manner. April has served as a leader of Deloitte’s Women’s Initiative (WIN) - delivering programs aimed at developing and retaining women. April manages to combine a successful career with her family life and many outside interests. I can't wait to hear how she does it all!
I hope you can join me and my colleagues for these exciting events. Here's a link with details for both the panel discussion and reception as well as how to RSVP:
Unable to attend or want to pose some questions? Please feel free to comment on this post. I will post a summary of the event and some of the tidbits I gleaned from the panelists after the event. Hope to see you there.
Hello there! @kellypuffs here. Jason has kindly invited me to guest-post, and I just wanted to share a fun little haiku deck I put together, riffing off a great article that appeared in Social Media Today, in which the author reminds us that the same simple rules we live by also apply to social media.
Editor's Note: If you will be at IBM Innovate 2013 next week, stop by the Social Playground where both Kelly and Jason will be hanging out and helping to answer questions about social business involvement. We'd love to meet you in person and have real-life conversations!
My name is Larry Paise, and I am the Worldwide Director of the Rational Accelerated Value Program (AVP). I have posted a video blog to the IBM Rational Support YouTube channel welcoming AVP customers to IBM Innovate 2013. In the video, I talk about the Innovate event and some of the services available there for AVP clients. Check it out below or at the Rational Client Support YouTube channel.
As called out in the video, many of the YouTube demos can also be found in the developerWorks Technical Library. This is a great resource for anyone who may not have access to social sites due to corporate network limitations or other issues preventing use of social sites but still allowing for access to developerWorks. You can even subscribe to the library via RSS for an easy way to quickly see what's new.
Over there you'll get updates on the new support portal releases including features, fixes, and other updates to improve your experience with the IBM Support Portal. Case in point: take the latest blog entry there titled: "IBM Support Portal R8.2 has been deployed". In that post you'll find information on the key updates surrounding:
First and foremost: all the stand alone Rational product specific forums can now be found under the Forum Directory > dW > Rationalcategoryhere.
Last month developerWorks moved an unprecedented amount of data and community assets through an upgrade to Connections v4 and to a new hosting environment.
As might be expected with a project of this size, there were a few bumps along the way. To help navigate these changes, following are answers to some of the more commonly asked forum questions since our go-live on April 15. From the FAQs about the upgrade found here, below are some of the items which may help you find your favourites forums once again:
Q. What happened to my forum follows?
A. We were unable to retain settings for following forums and threads. You will have to re-establish forum follows. On the forum you want to follow, click Following Actions > Follow this Forum. It is also possible to get a feed for Forum topics. Please refer to product documentation for more information. UPDATE 5/13/2013: We have restored pre-existing forum follows. This action should not have interfered with any follows that have been manually set up since the upgrade. Click these links to view forums that you're following or topics that you're following.
Q. What changed with Forums?
A. Forums were migrated from our legacy forum software to Connections Forums. All existing threads and messages were retained. To learn more about the new forums, see the Connection v4 product documentation on Forums or learning resources links here.
Q. What about RFE Community Forums?
A. Some of our developerWorks users also use the IBM RFE Community (link) to communicate enhancements to our product teams. RFE Community forums will be migrated to a private forum. Unfortunately, links or bookmarks to RFE Community forums will no longer work after the the migration. Please re-establish these links through the RFE Community after the migration. To help with re-establishing these links, here is the Rational RFE Community main page.
Here they are; the latest and greatest downloads which have gone live from Rational Support since May 7th! They are listed below in an effort to help you find the fixes you need in order to stay up to date and successful with your Rational products.... Plus don't forget to check out the downloads tag to see the fixes you may have previously missed:
We're inching closer to Innovate, IBM's Technical Summit, but we don't want to forget you, our core audience, who may not be able to attend this year. So, while you'll see an obvious up-tick in Innovate content over the past week and into the next few, we're still going to be blogging the best support information we can to help you be successful. As before, here's the articles, featured downloads and demos that went live on developerWorks Rational this week:
Implement continuous integration in Rational Build Forge
By: Lily Wang, Technical Support Professional, IBM and Jin Feng, Technical Support Engineer, IBM
Create a continuous integration project in Build Forge and integrate it with a Rational ClearCase code library
Products: IBM Rational Build Forge, IBM Rational ClearCase
We are also pleased to feature Contributing Author Fariz Saracevic
Fariz Saracevic has worked for IBM Rational software since 2004 and is currently a member of the IBM Rational Offering Strategy and Delivery team. He leads agile ALM scenario design, as well as the Rational Money that Matters sample project team, to advance the Rational solution for Collaborative Lifecycle Management (CLM). He works closely with other Rational team leads to define and advance agile ALM and CLM capabilities. Before taking this CLM leadership role, Fariz was the Automated Software quality product manager. He co-authored Software Test Engineering with IBM Rational Functional Tester: The Definitive Resource (IBM Press, 2009) and has written or co-written several articles. Fariz speaks at worldwide conferences on the topic of agile ALM. He holds a master's degree in information technology from Virginia Tech and a Bachelor of Science degree from George Mason University. Fariz can be reached at email@example.com.
Innovate 2013 is IBM's new Technical Summit. If you've not yet solidified your travel and registration, hurry, time is running out!
If you know you can't be there, have no fear, you'll still be able to get some of the great content and information coming out of the conference, here on the Notes from Rational Support blog, over on the Innovate blog, and on the Invisible thread blog as well as through Livestreams of the keynote presentations and roving reporter interviews.
For a taste of what to expect, here are six promo spots on Youtube highlighting some of the tracks available:
Of course this is the track that is near and dear to my heart... more so this year than others as I'll be on the ground at Innovate, live tweeting, blogging, staffing the Social Playground, and helping to answer questions and provide guidance on becoming more social in the business space. If you'll be at Innovate, stop by and say hello; I'd love to meet you all face to face and chat about social support!
Once again, our friends at IBM Rational User Education have released some great videos to help you with integrating DOORS and RTC, as well as discussing some advanced functions and features in the DOORS 9.x versions. Both series are a bit of a different style video than you may be used to from support as they are presented by product SMEs in a webinar / discussion style.
Note: We've only embedded the first video so as to not overwhelm this post with embedded youtube players.... for the other three, you'll need to click through the title links to enjoy.
We've got some amazing speakers from Rational Client Support presenting some wonderfully informative sessions at Innovate the new IBM Technical Summit this year!
Take a look at the table below and be sure to add the sessions to your agenda! Where possible, the session ID links to the InnovateSmartSite.comagenda search for that particular session to make it easy to add in to your daily view!
As we did last year, we will also remind you of the sessions for the day during Innovate on the days they will be presented... so keep an eye on the blog and make sure you don't miss out on these great talks!
A virtual scenario for practice performing a CLM server rename
There are various reasons to desire to change the server name: corporate policies change, changing subnets, or to have a fully qualified domain name. There are several use cases which are supported by the server rename capabilities in Rational CLM from creating a new staging environment to going from pilot to production. This hands-on workshop will enable the user to understand the planning and activities involved with renaming a CLM server.
Gerald Mitchell, Rational Global Response Team (GRT)
Heather Sterling, Rational Jazz Development
Scrum is one of the most popular approaches used by agile teams and Rational Team Concert one of the best tools available to support it. We briefly review the Scrum framework and then work through an example of setting up a product backlog and planning and executing the first sprint.
Millard Ellingsworth, Community Leader - Collaborative Lifecycle Management
Come discuss the manner in which you manage IBM Rational deployments and troubleshoot problems. What works for you and what is lacking? The session leader will review recent serviceability work in the CLM Solution, RDz, and other tools. Use this opportunity to provide the Rational team requirements for the information and tools you need to manage solution deployments. Will touch on the recently introduced Deployment Wiki, Smarter Server (a prototype), recent product upgrades for RDz, RQM, RTC, RRC.
Sharon Tavilla, Program Director Client Solutions Support Gerald Mitchell, Rational Global Response Team (GRT) Susan LaFera, Program Director, Rational User Technologies
RCS Session: Achieving success with the right technical information
Come join the Rational content development leads to discuss how the world of technical information is changing. Here is your chance to tell us what you need! The information to help you succeed lives in many places and many forms. Learn about recent changes that make it quicker and easier to find Rational technical content.
Susan LaFera, Program Director, Rational User Technologies
Knowledge Sharing is a key initiative of the Accelerated Value Program. In this roundtable discussion, we'll exchange ideas for how Rational solution architects and administrators obtain the advanced knowledge necessary to effectively plan, deploy, and maintain their Rational infrastructure. We'll discuss the best sources of online information, explore opportunities for more formal learning, and exchange ideas for other enablement strategies aimed at ensuring that knowledge gained translates into improved stability and performance for your Rational tool environment.
Craig Branham, Curriculum Architect for Enterprise Modernization - Rational User Education Jim Tykal, IBM Accelerated Value Leader
Jazzing up Rational Customer Service with Rational Team Concert and Rational ClearQuest using Open Services for Lifecycle Collaboration (OSLC)
With a number of disparate systems used to handle the various aspects of customer issues, we had a process of organized chaos that lacked efficiency and was full of communication issues. We needed to implement a new system that closed these gaps, improved efficiency, and customer satisfaction all while utilizing our products and current technology to the best of its abilities. We utilized a combination of Rational ClearQuest (CQ) and Rational Team Concert (RTC) to handle customer escalations, situations, enhancements, and defects. The use of OSLC allowed us to create an integrated solution with RTC work items and CQ records to reduce information duplication and operational costs, foster collaboration between support and development, improve metrics gathering, and simplify the user experience. Rational is sharing our best practices with our customers so they have a better understanding of how we use our own tools and how they can help you get issues resolved.
Christopher Quinones, Software Programmer Manager - IBM Package Developer, CCB, ROCR
Strategies for planning and completing a successful CLM upgrade
Rational CLM products are powerful tools and as time goes on, it may be come time to upgrade to the latest version to make use of more features, add in a product offering, or migrate to a different application server. Upgrading and migrating as time goes on can require additional planning for downtime, additional product and version dependencies. Designing and implementing a strategy for success is crucial for a smooth transition. As an example, moving from an older version of Rational CLM products such as 126.96.36.199 to the latest versions require moving through intermediate steps and a thorough understanding of system setup and requirements through the process is critical to success.
Gerald Mitchell, Rational Global Response Team (GRT)
Paul Ellis, Rational Global Response Team (GRT)
Rosa Naranjo, Jazz Jumpstart - CLM Upgrades, OSLC, RRC/RM
This session will explore issues and strategies for CLM administrators, and how to avoid some of these problems when planning and enacting deployments, including presentation of some resources to enable administrator success. The presenters will introduce themselves and their roles and duties and speak on common escalations issues for Administrators as seen by Rational client success organizations. There will be a brief overview of resources for administrators. An example of resources for administrators will be demonstrated.
The presenters will then answer questions and take comments.
Gerald Mitchell, Rational Global Response Team (GRT)
Ginny Ghezzo, Rational Client Relations
Craig Chaney, Jazz Server Development
Fast-Tracking the Deployment and Management of Multi-Instance Rational Team Concert Implementations and Integrations in a Multi-Network Environment
In this presentation, the audience will see innovative concepts in the areas of architecture, virtualization, and automation to support robust and complex Rational Team Concert environments – developed to reduce deployment overhead and increase ROI..
By leveraging virtual technologies and common best practices have helped in the development of a more modular, standardized implementation approach and architecture for RTC along with supporting services and integrations. This solution looks at an approach to solve the challenges of deploying across disconnected networks, allowing for a lean team of administrators to manage over 60 disparate environments both consistently and predictably. You will see innovative concepts in the areas of architecture, virtualization, and automation to support robust and complex RTC environments – developed in the name of survival.
Stephen Seifert, IBM Accelerated Value Leader
Gray Ross, Raytheon Missile Systems
Tips & Tricks for Efficient IBM Online Support – Learn What’s Changed & How to Get Your Answers Quickly
IBM has made many updates to its online support tools over the past year. Learn the best practices for utilizing these exciting tooling changes and policy updates. We’ll discuss and demo the best ways to work with IBM’s online tools, obtain fixes, manage licenses, and engage IBM’s support engineers. This session is a “must-see” for all IBM clients – large and small.
Additional bonus: We’ll be demoing dramatic design changes planned for later in 2013! See what's coming and provide feedback directly to IBM's web team leadership!
Patrick O’Connor, Communications Strategist, IBM Electronic Support Adoption
Are you ready to take your reports on the road? Within the CLM solution, IBM now offers an enterprise level reporting solution called Rational Reporting for Development Intelligence (RRDI). RRDI delivers dashboard style reports in a variety of formats. With the RDDI-compatible mobile extension in IBM Cognos, you can deliver highly interactive and self-contained reports to your mobile users. Managers and executives who require high-level and drill-down reports can make business decisions within their organizations on the go. Our goal is to demonstrate the mobile solution using the Cognos 10 Go! Mobile components. We will discuss the deployment, design, implementation, and user experience of IBM Cognos Active Reports. This report delivers powerful capabilities based on data from the CLM applications that your organization can use to make informed business decisions. Take your CLM reports to the next level and join us for a live demonstration on an Apple iPad.
Ben Silverman, SWAT/Escalation Engineer - RequisitePro/Requirements Composer/Rational Insight
Chris Fleischer, Technical Support Engineer - Collaborative Lifecycle Management (CLM)
Case Study: Lessons Learned Deploying Rational Products at Telllabs
As IBM moves to a common install technology, a number of challenges and opportunities arise in large enterprise environments. In particular, using the IBM Installation Manager technology to manage large scale deployments in environments with limited user control requires careful planning to complete successfully. This session looks at real world examples that use the Installation Manager to deploy a number of IBM Rational products including Rational Software Architect, Rational Functional Tester, and Rational Team Concert. Learn how one customer used the opportunities to overcome some of the challenges they faced. We will also look at broader lessons learned from these examples, and discuss best practices around the use of Installation Manager in large enterprise environments
Mark Guertin, Software Engineer - Rational Team Concert L3 Development
Christopher Quinones, Software Programmer Manager - IBM Package Developer, Common Component Build Eric Dirks, Tellabs
A new IBM Rational license key administration and reporting tool is currently under development and will be showcased at both VoiCE and Innovate this year!
At VoiCE, a presentation in the ED session on June 2nd will showcase the license usage reporting functionality of the new tool. Here, we will present and request customer feedback on the peak usage, peak denial, token distribution, charge back, availability, user based, and license expiration reports the tool will provide.
At Innovate, a pedestal demonstration of the new server administrator functionality - including the capacity to view all your served licenses across all your license servers (including both RLKS and JTS), start and stop a license server, and monitor license server status (Stopped / Running / Unreachable) - and the reporting capacities of the new server administrator and reporting tool will be presented. You will also have the opportunity to experience the new server administration and reporting tool first hand, as an image of the tool will be available for you to use.
Author: Jane Balin, PhD
Product Manager: IBM Rational Common Licensing
UA lead: IBM Rational Directory Server
Have you found a technote that helped you solve an issue without having to open a PMR? Let us know by rating and leaving feedback on that content using the "Rate this page" stars on the top right of the content or the box of the same name at the bottom of each technote! Your feedback is highly valuable to us as we work to improve the quality of solutions and help you solve issues more effectively and efficiently.
Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. These are the top content reused during April to help solve your Rational Focal Point, Rational Change, Rational Team Concert, or Rational Quality Manager issues. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution:
I'm pleased to announce a virtual opportunity to 'Jam' (collaborate and share feedback) on two topics: DevOps and your information experience with IBM Rational Products. This Information Experience Jam started this week, continues until May 24th, and does not require a confidential disclosure agreement (CDA).
Here's your call to ACTION!
Please register for the Information Experience Jam (if you have not already) and join in the discussions at the following link:
This Jam is an extension to the Orlando VoiCE taking place on June 2nd. Whether or not you are attending the face-to-face event, I welcome you to participate in this virtual event spanning a select set of topics spanning the Rational portfolio.
We look forward to jamming with you! Author: Marie Bradford and the IBM VoiCE Team