Great content is hard to keep down.... it demands to be shared, which is why we bring you this semi-regular series! The following items went live this week on developerWorks Rational:
Improve C/C++ app performance with Rational Developer for Power Performance Advisor
By Mike Kucera, Software Developer, IBM, Canada
Performance Advisor, introduced in Rational Developer for Power Systems Software 8.5, helps you get better performance from C/C++ applications that run on IBM Power Systems. In this tutorial, Mike Kucera shows you how it works.
New technique uses XL C/C++ and Fortran compilers in regression testing
By Igor Todorovski, Jean Saad, and Francesco Cassullo, Software Developers, IBM
The authors introduce a test selection technique to reduce the number of test cases used for regression testing without degrading test coverage. It uses profile data from the function tracing feature (functrace) of the XL C/C++ and Fortran compilers to select a minimized and accurate subset of test cases.
Use Java to update datapools in Rational testing software automatically
By Tim von Niessen, Consulting IT Specialist
Updating contents of datapools, the test data repositories in Rational tester products, becomes time-consuming when test data is not static. Tim von Niessen describes how to use Java to automate the process in Rational Functional Tester, Rational Performance Tester, and Rational Service Tester for SOQ Quality.
This week we are also highlighting the following items on our home page and product pages that you may find of interest.
And as a special bonus, here's a recent video covering ALM for SAP with IBM Rational CLM platform for SAP Solution Manager:
See how to extend SAP's Solution Manager with the IBM Rational CLM platform to achieve ALM for SAP that will help you improve SAP deployment and maintenance efficiencies.
See the four main scenarios you can use to extend SAP with IBM Rational Connector for SAP Solution Manager to achieve ALM.
Manage requirements and business needs by pushing a Business Blueprint from SAP Solution Manager to IBM Rational Requirements Composer
Manage quality and risk with integrated transfer of test results from IBM Rational Quality Manager to SAP Solution Manager
Manage change and enhancements requests and integrate IBM Rational Team Concert with SAP Service Desk
Create test-scope optimized test plans with SAP's Business Process Change Analyzer and IBM Rational Quality Manager
The IBM Rational Connector for SAP Solution Manager is available as a free download at https://jazz.net/downloads/sap-connector/
On the downswing from Innovate 2012? Didn't get a chance to go to Orlando? Fear not brave reader... you can still jump on the Innovate 2012 bandwagon and join in with Innovate Around the World!
Here are the current dates and locations for the Innovate Around the World events in July:
5-Jul Manila, Philippines
10-Jul Kuala Lumpur, Malaysia
12-Jul Jakarta, Indonesia
18-Jul Hanoi, Vietnam
24-Jul Bangkok, Thailand
27-Jul Singapore, Singapore
Don't forget to take a look at the rest of the event dates and locations to find a city close to you!
In the meantime, take a look at some of the great upcoming virtual events and webcast replays... we're sure you'll find value in at least one of the items below!
Unleash the Full Value of Mobility: Build, Run, Manage and Secure with IBM:
2012 Jul 24 - 2012 Jul 26 - Seminar - Various cities, Various states/provinces, United States
Mobile computing, the next big area all customers are looking at now, is transforming the way business is done! What is driving this exponential growth in mobile? How do we create end-to-end strategies across organizations? IBM is already extending our excellent software platform to the mobile space, so whether your device runs Android, Apple iOS, BlackBerry OS, Windows Mobile, Nokia Symbian, or beyond, please join us for our mobile strategy overview and deep dive into our cross-brand mobile approach. We will discuss the latest announcements in mobile, focusing on trends and solutions. Come see how IBM mobile software provides the productivity and real-time tools that you need to effectively build, run manage and secure mobile computing!
IBM SP VBC WC Event - The Emerging Future: System of Systems
Ongoing - Virtual event - 08 Dec 2011 - 31 Dec 2012
Emerging Future: System of Systems -The emergence of ulta-large System of Systems (SoS) promises efficiencies and capabilities for the creation and delivery of societal services.
Analyze and identify the technical impacts of your ICD-10 transition |Replay
Ongoing - Webcast Replay period:15 Aug 2011 - 15 Aug 2012
Cut through the complexity... Learn how you can use a more effective method than searching for textual strings in your source code. View this webcast to learn about how IBM Rational Asset Analyzer can help you with your ICD-10 impact analysis.
Keep your customers happy with market driven decision making |Replay
Ongoing - Webcast Replay period:22 Jun 2012 - 22 Mar 2013
CSPs are under pressure to deliver valued services to improve customer satisfaction. Learn how IBM Rational enables CSPs to improve their investment strategy.
Rational Everywhere: Delivering agility through continuous integration in embedded systems
Ongoing - Webcast Replay period:28 Jun 2012 - 28 Mar 2013
This webcast looks at how a structured approached to agile employing continuous integration can help to streamline and de-risk your embedded development.
And checkout even more webcast replays on developerWorks Rational's Events section!
IBM Rational Education has posted four new videos on their Youtube channel this week, three of which are a series outlining the configurations for IBM Rational Reporting for Development Intelligence. Click the title links to be directed to the specific video:
Configuring IBM Rational Reporting for Development Intelligence (RRDI) v2.0 - Part 1: This is the first of a three part series showing how to install and configure RRDI 2.0. In this part, I give an introduction to RRDI and its architecture. The video then shows the new launch pad and installation of the RRDI software.
Configuring IBM Rational Reporting for Development Intelligence (RRDI) - Part 2: This is the second in a three part series showing the installation and configuration of RRDI 2.0. While the first part showed the installation, this part shows the new Setup application and how to use it to configure the system that was installed in Part 1.
Configuring IBM Rational Reporting for Development Intelligence (RRDI) - Part 3: This is the third of a three part series showing the installation and configuration of RRDI 2.0. Using the system configured in Part 2, this part shows that the reporting system is operational, extracts the reports shipped with IBM Rational RTC, uses the new Setup application to load them, and then runs reports to show that the system works correctly. It then reviews the overall process with references to the documentation provided in the Info Center
IBM Rational Rhapsody: Opening and moving a model to the Design Manager Server v4.0: In this 2 minute demonstration you see how to move and open an IBM Rational Rhapsody model on Design Manager v4.0 by actively managing a project. With Design Manager reviewers can comment and review an embedded software development model created in Rational Rhapsody. The model can then be updated based on the comments and stored on the Design Manager 4.0 server.
Hot off the OnDemand Demo Guy's plate:
Quality management and test data management for SAP- This demo looks at new Optim System Analyzer - Rational Quality Manager (RQM) product integration that delivers better quality for less efforts. It starts by looking at the key questions asked when faced with SAP changes.
"I have knowledge and must limit access to that knowledge to retain my value"
"I'm valuable because I am knowledgeable and am willing to share that knowledge"
The best $50 I've spent all year was for a 2-day Expo Pass for the Enterprise 2.0 Conference in Boston, June 19-20 of last week.
The Enterprise 2.0 Conference
(also known as #e2conf" on Twitter) is the premiere social business event in town every year. Luis Suarez goes every year, along with every other mover and shaker in the social business/collaboration community.
In my best Enterprise 2.0, knowledge-sharing fashion, I have captured my trip report:
my notes, links, and resources on an internal Connections community wiki page for everyone
to benefit from, and now I'm sharing with you!
Observable work, people. #owork
Happy to answer any questions you may have.
Stay Connected: Enterprise 2.0 Conference
Mobile app: m.e2conf.com
Community site: www.thebrainyard.com
Official Conference tag: #e2conf
Tuesday, June 19, 2012
Staying Connected: Driving Innovation at Nike, Inc. Richard Foo, Collaboration Direction
Connecting the Dots: Nathan Bricklin, SVP, Head of Social Strategy, Wells Fargo's Wholesale Services Group.
Philip Easter, Director, Delivering Real Time Customer Service: How American Airlines Has Enhanced the Customer Experience Through its Mobile Apps
Bryan Barringer: Unlocking Enterprise Knowledge
Michael Wu, Principal Scientist, Analytics "Let's Do a Live Experiment on Collaboration"
Securing Social Business for Compliant Collaboration
A Customer's Journey: Putting Social to Work
Setting Up Communities to Solve Your Biggest Challenge
IBM Mobile Enterprise Strategy
Social Applications: The Next Iteration of Social in the Enterprise
Gamification: The Key to Social Business Adoption and Value
Wednesday, June 20, 2012
Enterprise 2.0 in the Era of Big Data: Andrew McAfee, Principal Research Scientist, MIT
A Mobility Journey and Future Considerations: Art King
Creating the Right Culture to Support a Social Business: Jeff Schick
Inventing Management 2.0: Panel discussion
Putting Enterprise Social to Work: Jared Spataro, Rob Gubas
Enterprise 2.0 Boston 2012 Free Presentations
Badgeville Blog: Announcing Our Latest Integration: Badgeville for IBM Connections
Observable Work (#owork)
Next Things Next: Enterprise 2.0 and Observable Work
Management Innovation Exchange
OpenSource Social Network Analysis Tools
Gephi - Gephi is an interactive visualization and exploration platform
for all kinds of networks and complex systems, dynamic and hierarchical
graphs. Runs on Windows, Linux and Mac OS X. Gephi is open-source and
Getting Started With The Gephi Network Visualisation App – My Facebook Network, Part I
Getting Started With Gephi Network Visualisation App – My Facebook Network, Part II: Basic Filters
NodeXL - NodeXL is a free, open-source template for Microsoft® Excel® 2007 and 2010 that makes it easy to explore network graphs.
With NodeXL, you can enter a network edge list in a worksheet, click a
button and see your graph, all in the familiar environment of the Excel
Get Bold! Using Social Media to Create a New Type of Social Business, by Sandy Carter (@scarter), IBM VP, Social Business Evangelism
Best cover blurb EVER: "For crying out loud, IBM 'gets' social
media. Don't you think it's about time that you do? This is the book to
get you started." - Guy Kawasaki
Social Business by Design: Transformative Social Media Strategies for the Connected Company, by Dion Hinchcliffe (@dhinchcliffe) and Peter Kim
The Collaborative Organization: A Strategic Guide to
Solving your Internal Business Challenges Using Emerging Social &
Collaborative Tools, by Jacob Morgan (@JacobM) (avail July 2012)
- Much of your social networking success depends on your willingness to let the network grow organically - Nathan Bricklin
- Build something that doesn't get in the way.... integrate with email
- Don't follow the same path everyone else is taking... move adaptively through wildernesses nobody know.
- power of diversity of thought
- Priorities: 1) strategy, 2)solution (tool selection from a business need perspective, not an IT perspective)
- start simple, iterate, pilots, address challenges and objectives,
engage entire organization early: HR, legal, IT, internal comms
- Change the Mental Model from the Traditional:
"I have knowledge and must limit access to that knowledge to retain my value"
"I'm valuable because I am knowledgeable and am willing to share that knowledge"
Why Gamify? Engagement ->Adoption ->Viral Growth
identifies key knowledge holders and encourages sharing
promotes appreciation and pride
Set adoption and utlization goals for 1st six months
FedEx use of badges and gamification
Collaboration -, tagging, connections, ratings/feedback, blogging, micro-blogging
Education and Talent Progression - training, certification, education, career development
Awards & Recognition
Social Network Analysis - A model for influence propagation
timing - just in time knowledge
channel alignment vs. channel overlap
target confidence - trust
Eigenvector centrality - use to find influencers
look for "connectors", "bridges", "boundary spanners" - key role
Securing Social Business for Compliant Collaboration
Compliance & eDiscovery
granular application control
data leak protection
logging and archiving
export of data
and that's the easy part (technology)
measurement & analysis: Key influencers, type of engagement, length of conversation, time of day
Focus on the important: key connections, search, alerts
Integration to the Enterprise (receive event triggers)
I'm already marking my calendar for next year. See you there?
It's been busy around these parts... evidenced by a ton of great new downloads that have been released the past two weeks! Below are the links to the new downloads posted between June 6th, 2012 and today... don't forget to check out the 'tags' above to find other downloads you may have missed:
image credit: (cc) Some rights reserved by barnoid
First and foremost, all credit for this forehead-smacking moment goes to my fearless cohort, Kelly Smith. She had posted internally on this topic and pointed out that this may make a great "Think Friday" post here on Notes from Rational Support.
If you've been reading our posts for a bit, you'll likely have noticed our typical image crediting at the bottom when we use images not owned by IBM. Both Kelly and I use the Creative Commons attribution pool / search feature on Flickr.com to find fun and interesting images to accompany our blog posts here, and as the Creative Commons license specifies, we add the attribution credit to all images we use from this pool.... but neither of us had ever done this:
As Kelly noted in her internal blog posting on this behaviour: it is...a Forehead-smacking moment. It's gracious, it's social, it's the right thing to do. It is tone-perfect, and the use of the first person makes it personable and warm. Like Kelly, I'm now smacking MY forehead for having missed such a great and simple opportunity to be a better internet citizen. Kelly and I have both agreed and added this as one of our blogging best-practices, and have begun practicing what we preach as you can see here on the image I used for last Friday's "Working Outside the Inbox" post:
As in my prior blog post on my personal site in which I discuss the "Social stewardship of sharing", to us this loop-back thank you is a great way to become a better internet citizen and a better social steward. Rather than simply take-take-take, we are able to borrow and then use our social currency to show direct appreciation to those whom have graciously shared their images for use via the Creative Commons licensing. Acknowledgement and a thank you takes so little time, but really means so much... in today's world of copyright and intellectual property thievery, I feel it is important to stand up as a good internet citizen, to credit and show appreciation for those people who allow us use of their content to share and share alike.
What are YOUR thoughts on this practice? Do you do similar things when sharing? Have you had others thank or credit you in the past in similar fashions? Is this something you'll likely to start doing now or is it a bit too "hippie2.0"?
May's numbers have been in for a bit, but were slightly preempted by Innovate content. For that I apologize, and deliver, humbly, the top content for Rational Change, Focal Point, and Quality Manager based on reuse by our Support Engineers to help solve PMRs. Check em out, I'm sure you'll find some great tidbits in there to help solve some issues you've run into as well!
|1324472||Configuring Change to use the hostname instead of the IP address|
|1505216||How to regenerate a search index in Rational Change|
|1589841||Multiple domain support with IBM Rational Directory Server|
|4031500||Rational Change Fix Pack 6 (126.96.36.199) for 5.2|
|1420147||Associated tasks are not visible in Change Request form|
|1409739||Backward Compatibility Change 5.2 license|
|1470539||Comparison of Relation Reports and SubReports in the Rational Change Report Builder|
|1325234||Configuring IBM Rational Change to run with ESD or in a firewall environment with ESD|
|1324590||How do I restore the SDS/TDS/LDAP data from backup?|
|1323821||I tried to install my process package but keep getting the error "A CRProcess Package is already installed"|
|1396076||Importing attachments in Telelogic DOORS module from an RCR|
|1449247||Index updates results in "Failed to optimize search index" error in Rational Change|
|1595637||Querying Change Requests (CR) with modify_time set to beyond year 2038 fetches all the CRs in Rational Change|
|7021241||Rational Change 5.3 Detailed System Requirements|
|4030554||Rational Change Fix Pack 2 (188.8.131.52) for 5.3|
|1575899||Restarting Rational Change service by using the net stop/start command fails to restart the service|
|1380550||Telelogic Change product legacy downloads now located on IBM.com|
|1423285||Using multiple Microsoft Active Directory Server partitions or Lightweight Directory Access Protocols with Rational Directory Server|
|1416701||Using the CSAPI to get a list of Rational Synergy database users and roles|
|1324121||When I migrate user data to a new TDS 3.0 no shared queries are visible, even after running the PreferenceNameSubstitution API?|
Rational Focal Point
|4031838||IBM Rational Focal Point 184.108.40.206|
|1324306||Accessing Focal Point URL results in HTTP Status 404 error|
|1446465||How to configure Oracle Database for Rational Focal Point|
|1324253||Bind user Focal Point connect uses to query the directory server when configuring LDAP settings|
|1584721||Custom business rules must be updated before upgrading Rational Focal Point|
|1323953||Displaying Day or Week of the year for text attributes in Rational Focal Point|
|1577414||Expression queue execution leads to latency on PostgreSQL database in Rational Focal Point|
|1323876||How to add new Business rules to Rational Focal Point|
|1324269||How to get the list of Business Rules available in Rational Focal Point installation without logging into the application|
|4029385||IBM Rational Focal Point Version 220.127.116.11|
|1410173||Importing large workspaces displays an out of memory error|
|1427518||Inconsistencies in displaying information in IBM Rational Focal Point|
|1446964||Log in to Rational Focal Point client results in Error "404"|
|7023409||Rational Focal Point 6.5.1 System Requirements|
|1413257||Slow performance due to memory saturation in IBM Rational Focal Point|
|1385653||Unable to Add or Edit Filters from specific Display views|
|1571037||URL to access Rational Focal Point|
|1437576||Users are logged out of IBM Rational Focal Point prior to session time-outs|
Rational Quality Manager
|1438403||Collecting Data: Solving Rational Quality Manager issues|
|7015932||Detailed System Requirements for Rational Quality Manager 2.0.x|
|1575901||Can you copy the user information on a project while using Rational Quality Manager copy utility|
|1416355||Deleting IBM Rational Quality Manager cache|
|1431934||How to use API debugging with Rational Quality Manager|
|1405560||IBM Rational Quality Manager 2.0 JDBC connection with repotools to Oracle 10g fails due to incorrect syntax|
|1508013||JTS Setup Hangs on the page to Configure the Public Root URI|
|1439111||Location of ri_jdbc.log|
|1430707||Rational Quality Manager: CRJAZ0808I The driver "com.microsoft.sqlserver.jdbc.SQLServerDriver" could not be loaded and registered|
|1418642||Repotools unable to connect to Oracle RAC database|
|1443000||Resetting a lost password in Rational Quality Manager|
|1567425||Running Tomcat as a service results in RQM logs generated in the wrong location|
|1575408||Test case report does not return project name list|
|1330299||Testing tools adapters not found in Rational Quality Manager Import Test Script wizard|
|1394247||Unable to apply CAL to new admin user in setup wizard due to warning message.|
|1377866||Unable to log in to Rational Quality Manager|
|1503767||Unable to start Apache Tomcat as a Windows service|
|1500479||When the Jazz SSL certificate changes, re-import it into Rational DOORS|
There are nine new videos for Rational Developer for System z 8.5 on IBM Education Assistant for Rational. Check out the newly published categories below. Also available is an introduction and tutorial for custom actions for Rational Automation Framework.
Rational Developer for System z
Rational Automation Framework
Your feedback helps us improve. You can find the feedback form on
the category pages for your product and version. The feedback form is
quick and easy.
Leave comments and let us know if these demonstrations help you achieve
is IBM Education Assistant? IBM Education Assistant is a collection of
multimedia educational modules designed to help you gain a better
understanding of IBM software products and use them more effectively to
meet your business requirements.
With Innovate2012 being our focus for the past two weeks, we've held on to some of the great content coming out of developerWorks Rational to make sure we highlighted it when you'd all be back and ready for it! So here you go; the following are the wonderful articles which went live on developerWorks Rational over the past two weeks between June 5th and 15th:
Accelerate test cycles with Rational Quality Manager and a cloud test lab
By Pietro Marella, Advisory Engineer, IBM, Italy
Extend Rational Quality Manager with the Test Lab Manager component, so you can accelerate test cycles by managing assets in virtually. Tivoli SmartCloud Provisioning helps integrate capabilities, so you can import current definitions of virtual images and deploy new virtual machines on demand.
Product: Rational Quality Manager
How to implement a conditional loop in Rational Performance Tester
By Vishalendu Pandey, Senior Performance Engineer, IBM, India
In this article for automation engineers with beginner to intermediate experience in Rational Performance Tester, Vishalendu Pandey guides you through creating a conditional loop that runs a specified number of times. He even includes a sample automation script.
Product: Rational Performance Tester
Implement ongoing analysis and management of business-critical IT applications
By Amy M. Silberbauer, Executive IT Specialist, IBM, USA
Integrating software application analysis with managing changes to source code is a critical part of multiplatform development. Amy Silberbauer describes how to do this in managing the scope and risk of changes, so your plans will be more accurate and you can make better decisions.
Products: Rational Asset Analyzer, Rational Team Concert
Accelerating SAP Deployments with IBM Rational
Listen to this podcast to hear how you can implement SAP enhancements faster and to keep up with business demands in the face of SAP upgrades and maintenance efforts.
IBM announces Rational spring launch of products and services
By Mike Perrow, Writer and editor, Rational brand strategy team, IBM
New Rational software integrations and collaborative capabilities help clients optimize their software and systems delivery across the application and product lifecycle. The offerings include distinct sets of capabilities for IT teams and for product and systems service teams. Mike Perrow gives you the details.
Products: Rational DOORS, Rational Quality Manager, Rational Rhapsody, Rational Team Concert
How early Integration testing enables agile development
By Monica Luke, Lifecycle Scenario Architect, IBM, USA
It's hard to deliver on the agile principle of "done, done, done" for complex, heterogeneous systems. Monica Luke explains how service virtualization can improve team collaboration and align the independent test organization's focus on the same milestone as the development team.
Products: IBM Green Hat, Rational Performance Tester,
Integrate Rational ALM applications with SAP Solution Manager
By Bernd Eberhardt, Product Manager at the IBM SAP International Competence Center, Germany
Businesses with SAP environments benefit from a quality-based approach to ensuring that SAP implementations meet changing business needs. Bernd Eberhardt explains how integrating SAP's Solution Manager with Rational's extensible ALM apps helps scale existing processes and reduce costs.
Products: Rational ClearQuest, Rational Functional Tester, Rational RequisitePro,
What's new in Rational Software Architect 8.5 and Design Manager 4 beta
By Steve Arnold, Senior Technical Consultant, IBM, UK
Rational Software Architect 8.5 adds support for Spring, Hibernate, Struts2 and Java 7 and makes adoption easier with a Visio import option. It includes the Design Manager 4 beta, which simplifies team working and improves reuse. Steve Arnold describes these and other highlights.
Product: Rational Software Architect
What's new in Rational Requirements Composer 4.0
By Jared Pulham, Senior Product Manager, IBM, UK
Unlock the power of traceability from definition to delivery with Version 4.0 of IBM Rational Requirements Composer. In this article, Jared Pulham delves into the details of what this new version offers.
Product: Rational Requirements Composer
We are also pleased to feature Contributing Author Bhargav Perepa
Bhargav Perepa lives in Leesburg, Virginia, with his IBMer wife, Suj Perepa, and their daughter. As an IBM engineer in a trusted advisor specialist capacity, Bhargav consults with US Federal Government to help position IBM products and solutions for complex and often challenging requirements. Bhargav's sole focus in his current job role is to remove technical inhibitors to adoption of IBM products by the US government. He performs technical feasibility studies, conducts assessments to understand customer business and technical environments, presents proof-of-concept and technologies results, and guides solution implementations and IBM enablement sessions. Bhargav has presented at conferences, teamed up in leadership exchanges, and written articles and IBM Redbooks. He has contributed to the IBM patent portfolio, and he participates in the IBM patent review board. Bhargav is also a university ambassador and a certification and patent mentor for IBM. He enjoys reading The Economist, The Washington Post, US Civil War history, training for and completing marathons, swimming, volunteering for food banks and being election chief, traveling, and hiking (Grand Canyon roundtrip in a day, for example).
Did you miss Pat O'Connor's session at #IBMInnovate? Join his webinar tomorrow! Pat will be speaking on "How to Use IBM Support Effectively", June 19 @ 12PM EDT! Register now to get your seat: http://bit.ly/J57mvv
2012 - Customer Education - Getting Effective Support - How to use customer support effectively. Tuesday, June 19, 2012 12:00 PM - 1:00 PM EDT
Abstract: Be successful faster with IBM software investment by learning the best practices for utilizing the power of IBMs global support organization. Patrick will discuss and demo the best ways to work with the online tools, obtain fixes, manage licenses, and engage IBMs support engineers. This session is not only for new IBM clients. So much has changed in the past 12 months regarding IBMs support processes and online tools that this session is really a must-see for all IBM customers large and small.
Here is information on a recently publishing white paper for those interested in the integration of Rational DOORS and Rational Change.
Title: Upgrading the Rational DOORS and Change integration data into the OSLC-CM integration
Abstract: The content of this white paper helps you understand the administrative tasks of migrating the traditional integration of DOORS and Change to the OSLC integration using the built-in DOORS plugin. This white paper also covers the setup procedure of the DOORS database server and Redirector Service.
Published: June 13, 2012
Vacation. The word alone strikes both a visceral and dichotomous chord in any and all who hear it. On one hand it triggers a wistful longing or deep anxiousness to get to it, but on the other hand, well that's where things take a turn... for those of us in the corporate world, vacation means returning to an exploded inbox after a week of ignored email. It means that even as we are away from work, basking in the fact that we have no responsibilities for the week, deep down there is that knowledge and fear of what awaits us upon our return. I'm sure at least a few of us have already recoiled in horror at the thought of actually disconnecting and taking a week's vacation.
Thankfully, a few of us in Rational Support have a tool (or rather, concept) to help us deal with that anxiety which makes returning from vacation so much less stressful: our drive to work outside of the inbox. Now, admittedly, it didn't help me return from vacation wholly without fear, but instead, it assuaged that fear nearly immediately once I did return....
Take a moment and think about the last time you took vacation.... how many emails were waiting for your return? Two hundred? Three hundred? One thousand? Somewhere in between? Enough to make returning to work a daunting proposition I'm sure!
Well, imagine returning to the office to find only 138 total emails in your inbox! Moreso, imagine 50% of those messages being irrelevant spam/sales emails and auto-notifications. That's what I came back to. Now, do the quick math and you'll see that my inbox really only held 64 messages for me which required attention... even more luckily, about half of those were only informational and didn't require any direct action. By the time Monday was over, I was nearly 100% caught up from my prior week off. Prior to our WOTI (working outside the inbox) efforts, being caught up by Monday evening would have been inconceivable; a daydreamer's fantasy at best.
The great news? Just because my inbox was reduced substantially from prior vacations' totals, this doesn't mean I am privy to less information... rather, because of our heavy use of wikis, forums, and blogs, all the information I missed during my time away is still available, relevant, and searchable. Instead of digging in to my inbox to disposition emails and categorize accordingly, most of that content was now visible in my RSS reader and already categorized and dispositioned, or even handled for me via internal crowd sourcing as an effect of the networks of connections around me.
Because this information was now being shared in collaborative spaces instead of siloed inboxes, I was able to be more effective more quickly upon my return from vacation and focus on the work that really matters.
image credit: (cc) Some rights reserved by Sarah_Ackerman
Back from Innovate? Missed last week's downloads? You can find those here... but what about this week's downloads? Ah, yes, as expected below are the links to the new downloads posted between June 6th, 2012 and today... don't forget to check out the 'tags' above to find other downloads you may have missed:
At Innovate 2012, IBM Rational caught up with IBM Electronic Support's guru Pat O'Connor (rationalwebguy on twitter) and chatted with him about what's new... plus we caught his session on making the most out of IBM eSupport and rolled it all up in to a Youtube video. Normally I wouldn't post two Youtube videos back to back like this, preferring to vary the type of content we highlight, but we just couldn't wait to get this one out there!
What's new in IBM electronic support- We managed to catch up with Pat O'Connor at Innovate 2012 who talked us through the latest innovations helping IBM customers get product support.
The newly-launched IBM Support Portal now supports customization so that you only see valid information and a search engine from the same group who brought you Jeopardy-winning Watson. In addition, you can reference the Request For Enhancement communities to have your input into the future direction of product features.
Check out IBM Electronic Support: http://www.ibm.com/support