Has it really been three years since Kelly started this blog? Indeed it has! May 14th, 2009 was an auspicious day, as we dipped our toes into the corporate blogging world to see how it'd go. Little did Kelly know that we'd soon soar to become the 5th most visited blog on developerWorks, or ever break that 2 million visitors milestone! By the by, we DID break that 2m milestone yesterday evening! What wonderful serendipity for both to occur on the same day!
Sure, we may be a bit long in the tooth to be celebrating a birthday, but if you've hung around here for any amount of time you know we're kids at heart and surely you won't begrudge us a little celebration... right?
Ok, you're right... I can't post here without providing SOME sort of deeper value. So, as a bit of a small retrospective we thought it would be neat to go through and highlight some of our past posts. As we discussed which to highlight, we thought about giving visibility to the "Most Viewed" posts on this blog, but figured if they are the most viewed already, they probably don't need the help So we figured we'd go back through the archives of 715+ posts and pull out some of those 'sleepers'; the ones with some solid content but which may have gone far under the radar based on our analysis of activity metrics. That in mind, let's get to highlighting!
Did you hear the news?- The dW Rational community is open to the public! http://ibm.co/rationalcommunity Like any community, both IBMers and clients get out of it what they put in. In the Rational community, we provide the added benefit of pulling all Rational technical content in real time and presenting it in consumable chunks through the community landing page.
IBM Rational product support for Mozilla Firefox- This news flash is for all customers who use the Mozilla Firefox browser with our Rational products. Please take note of the direction particulars as they relate to your usage of the browser and level of product support IBM Rational is able to provide...
Five Imperatives for ALM, and Business agility: a technical perspective- Here's two videos and two articles for your benefit today; two videos on the Imperatives for ALM covering real-time planning and in-context collaboration, as well as two articles to help you along with business agility from a technical perspective and a tutorial on how to use the Practice Library application. Enjoy!
Lastly, in honor of this milestone, we'd like to thank the folks who made it possible for us to continue:
YOU!: For following, commenting, reading and sharing. We love being able to collaborate with you here, and elsewhere .... and hope that we will continue to provide you with the information you need, before you need it.
The fine folks at developerWorks: Thanks for providing a platform for our community of passionate practitioners. Special thanks to Bob Leah and John Holtman, who have patiently provided us with the tools, support, and knowledge we need to be successful.
IBM and IBM Rational Client Support: Thanks for being forward-thinking and encouraging our exploration of new avenues of client interaction and knowledge-sharing, and for providing the opportunity and support for us to lead the way in social business.
Now let's keep going! Our goal is to continue growing and continue providing you deep value in fun, exciting, and innovative ways. As the quote says: "We have only just begun"! (Does this mean we've finally leveled up and unlocked the achievement to actually call ourselves bloggers?)
Ok, ok , ok.... *maybe* you aren't, but I have a feeling that you probably are even if you don't think so. Hang in here with me for a bit as I explain why I'm nearly certain you actually *are* a community manager.
It isn't JUST you, of course; we are all community managers if we're playing in social spaces. What I am specifically referring to is the idea that we each own responsibility for the content we post in social spaces, and in turn we own responsibility for the comments generated by and added to those posts. As active members in social networks, we create our own ad hoc communities every time we post content, be it a status updated about what we had for lunch or a longer missive on a facet of today's society. In each case, we own the responsibility of managing these ad hoc communities just like a 'formal' community manager would. Likewise, when we comment on other's posts, we are engaging as a member of their community and have the responsibility to act accordingly.
With today's accelerated shift to social platforms, the role of community manager is increasingly important but the definition needs to be expanded to include not only the formalized and structured communities, but also the unstructured, ad hoc, fluid communities. We are all community managers to some extent now, and need to manage not only our own posts, but the threads of conversation which they generate.
If you've been following me for any length of time on any of my social channels you've likely heard me espouse the brilliance of IBM's Social Computing Guidelines. While I may be biased, I do believe that even if I weren't an IBMer, I'd still be highlighting the SCG as a work of genius when it comes to corporate policy to guide employees in social business. But it goes even beyond that... these are wonderful guidelines beyond the immediate intended audience of IBMers... (I've cherry picked the ones which are really universal):
Be who you are.
Be thoughtful about how you present yourself in online social networks.
Respect copyright and fair use laws.
Respect your audience and your coworkers.
Don't pick fights.
Be the first to respond to your own mistakes.
Adopt a warm, open and approachable tone.
Use your best judgment.
Aren't those genius in their simplicity?
As we look with new eyes on our own social communities, we can all benefit from the simple guidance put forth above, as these bits are relevant as universal truths to social interaction. Now that we can recognize our own responsibilities for the communities we've built around us, we need now (more than ever) the tools to help guide us through some of those inevitable missteps we will make (or have made) along the way.
This is the new universal truth. Gone are the early days of the internet where we were just participants in one huge community. Now we are all individually responsible for managing our spaces and ensuring our formal and ad hoc communities are adding value to the spaces. As we join in these new and upcoming spaces, we all need to recognize the responsibilities we have and gauge whether or not we are ready to take on that extra burden that comes with participating in social discussions.
If you are posting content to any social channel, you are already managing your communities, whether you realize it or not. It is upon us as individual contributors to ensure we are bringing value to and taking ownership of the spaces in which we play. Our successes depend upon it.
Below are the sessions presented by Rational Client Support during Innovate 2012. You won't want to miss these awesome presentations by some of our amazing support staff!
DR-2198 Tips and Tricks for Getting the Most Out of IBM Support Sun, Jun 3, 2012 11:45 AM - 12:45 PM Location: Southern III - Dolphin Speaker: Patrick O'Connor, IBM Electronic Support Adoption
WKSP-2071 Define and Manage Requirements with IBM Rational Requirements Composer Mon, Jun 4, 2012 11:00 AM - 2:00 PM Location: Swan 2 - Swan Speaker: Robin R. Bater, IBM and Brianna M. Smith, IBM
RDM-1658 Case Study: Moving from Organized Chaos to Standard Process and Tooling Disneys Experience in deploying IBM Rational Tools Tue, Jun 5, 2012 10:30 AM - 12:00 PM Location: Southern V - Dolphin Speaker: Caroline Musgrove, Walt Disney World Resorts; Brianna M. Smith, IBM; Yan (Tina) Zhuo, IBM
QM-2158 Rapid Lift: Manual Test Automation Best Practices from Design Partner Program Wed, Jun 6, 2012 10:00 AM - 11:00 AM Location: Northern A4 - Dolphin Speaker: Larry Holm, Lender Processing Services and Zhe Leonard, IBM
RDM-2252 Ask the Experts: IBM Rational Requirements Composer and IBM Rational RequisitePro Wed, Jun 6, 2012 3:00 PM - 4:00 PM Location: Southern V – Dolphin Speakers: Jeanette Deupree, IBM; Brianna M. Smith, IBM; Daniel T. Moul, IBM; Devang Parikh, IBM; George DeCandio, IBM; Jared Pulham, IBM; Muhtar Burak Akbulut, IBM; Robin R. Bater, IBM; Yan (Tina) Zhuo, IBM
RDM-2046 Tips, Tricks, Performance Tuning, and Best Practices for IBM Rational Requirements Composer Thu, Jun 7, 2012 8:30 AM - 9:30 AM Location: Southern V – Dolphin Speaker: Ben Silverman, IBM; Deise Crtes, IBM; Wagner Lindberg Baccarin Arnaut, IBM
QM-1080 Agile Test Management Practices with IBM Rational Quality Manager Thu, Jun 7, 2012 9:45 AM - 10:45 AM Location: America's Seminar - Dolphin Speaker: Chip Davis, IBM
QM-1825 MSO2RQM Import Utility: The Customizable Solution for Migrating MS Word and Excel Test Assets into IBM Rational Quality Manager Thu, Jun 7, 2012 11:00 AM - 12:00 PM Location: America's Seminar – Dolphin Speaker: James Lorusso, IBM
CDD-1136 Managing Cloud Resources throughout the Lifecycle with IBM Rational Tools Thu, Jun 7, 2012 11:00 AM - 12:00 PM Location: Australia 3 – Dolphin Speaker: Christian Glockner, IBM
Following are the top ten technotes our TSEs shared with you over April to help resolve your Focal Point, Change, and Quality Manager PMRs. Are you running into any of the same issues as well? If so, check out these technotes and let us know if they helped solve your issues too!
Rational Change Top 10
4031500 Rational Change Fix Pack 6 (126.96.36.199) for 5.2
1324472 Configuring Change to use the hostname instead of the IP address
This month, however, we're going up a level (different from leveling up to you gamers), and are going to look at how AVP compares to standard Passport Advantage (also referred to as Software Subscription and Support) offerings.
Previously known as IBM Software Premium Support, IBM Software Accelerated Value Program is a customized solution that helps you to efficiently accelerate from software purchase to software ROI, and we all know how important ROI is these days... Accelerated Value complements Subscription and Support and provides value to you through proactive services, knowledge sharing, and problem management. This program has been designed with an approach to allow flexibility in the level of service needed to align with your business goals.
But what does this all really mean? What ARE the differences between Passport Advantage and AVP support? Glad you asked Here's an easy to read table that covers the comparison between PA and AVP:
Passport Advantage (PA)
Accelerated Value (AVP)
Type of support
Reactive, problem related support, Self-help
Proactive assistance to help plan, deploy, optimize, grow, upgrade and adopt IBM software. Coordinates reactive support.
Accelerated Value Leader, Accelerated Value Specialist.
Call Center access
Standard IBM process
Priority call handling and focused progression.
Client manages open issues
Accelerated Value Leader manages open issues and escalations, including enhancement requests.
Support for severity 1 issues
Accelerated Value Leader helps facilitate support for critical situations.
Reports and reviews
Detailed periodic problem management reporting and reviews, including recommendations for preventive actions.
Self-help web monitoring
Accelerated Value Leader proactively identifies defects that might affect your systems and productivity.
Scheduled and emergency onsite assistance is available.
Technical advice and documentation
Web resources and fee-based classes/events
Customized and focused knowledge sharing events, driven by on demand need of clients.
It was another gorgeous sunny day here in Littleton, Massachusetts yesterday - perfect for the IBM Green Team's Electric Car Show, where colleagues were invited to bring their electric cars for show and tell, while the rest of us drooled.
Of course, the Chevy Volt was well-represented, as might be expected. "It's Shake and Bake, and we helped!"
influence: (ˈɪnflʊəns) — n. An effect of one person or thing on another resulting from ability, wealth, position, etc.
Here in Rational Support, we understand the deep value of influence and thought leadership. We work hard to make sure our experiences across the organization are captured and shared out to help all of our clients and other IBMers alike reuse and benefit from our collective knowledge. One of these ways is through our periodic "Top Content" posts which highlight the most reused support content in the prior month.
Identifying and quantifying the value of what we do, however, isn't quite as easy. This is something that we've touched on before, and something which is a huge trend in the 'social' industry today: measuring value. Recently I ran across this article from Wired Magazine discussing one of these ranking systems: Klout. In the closing of this article the author, Seth Stevenson, posits that while this tool is becoming more of a pivotal piece in the social spaces it is likely missing a key factor (or more) to really crack the nut of measuring influence and subsequently value. Seth makes an important note on his own anxieties and calling out what he has seen in terms of who the biggest score holders are: big names that appear caught in an echo chamber, versus those he finds truly interesting who tend to have lower scores across the board.
In Rational Support, we believe we've stayed away from that echo chamber effect in our social spaces, instead focusing in on the information that is critical and necessary for you, our clients, to be successful in your businesses. Sure, we may watch our Klout score with a little interest, but we don't let that drive how we do our jobs. Our core beliefs remain squarely client-first; even if that means our content isn't "viral", or provocative, or witty enough to catapult us into internet fame... we remain focused on you and getting the right information to you when you need it.
Given that influence is comprised of so many differing variables, both observable and intuitive, how would YOU quantify your influence? What are those key factors or variables that are important to you, which do you look for to identify the influencers in your networks? Let us know in the comments below!
Once again, the OnDemand Demo Guy nails it with these three new videos covering IBM Rational DOORS covering Attributes, the Hierarchy of Objects, and Linking & Traceability. Check em all out below!
IBM Rational DOORS: Attributes- This demo is a brief overview of IBM Rational DOORS Attributes. We explore how attributes are used within Rational DOORS to capture relevant information, and assist in better understanding the requirements project. We show how to view, and edit the value of attributes, and how to create new attributes and attribute types. The focus is object attributes, but module attributes are considered as well.
IBM Rational DOORS: Hierarchy of objects- IBM® Rational® DOORS is a requirements management solution optimized for the needs of systems engineering, product development and enterprise I.T., with capabilities to capture, link, trace, analyze, and manage changes to requirements. In Rational DOORS, a requirements document is represented in a formal module. A formal module is a collection of objects. Learn more about object organization in this demo.
IBM Rational DOORS: Linking and traceability- This IBM Rational DOORS demo focuses on standard DOORS Links and external links. Links are created, deleted, and transversed. Dynamic traceability views are created for the purpose of impact, gap analysis, and scope creep. And finally suspect links are identified and cleared. This demo does not cover collaboration links.
Head on over there now to begin exploring the world of integrations options for the products you already own, or to find integrations with products you may want to learn more about and implement in the future. Not ready to explore yet or want more information? No worries, head on over to the Jazz.net team blog announcement for some screen shots and quick walk through of how the directory works.
Over on the Jazz.net team blog, you'll find the bullet points below, presented to help you know what to expect:
Content refreshes on a regular basis, and we’re constantly adding more, so over the course of the next few days you should see the list of integrations grow.
Right now, the listed integrations are focused on Jazz based products integrating with other Rational products and 3rd Party products. We’re in the process of phasing in all integrations across the Rational brand, as well as Rational integrations with other IBM Software Group brands.
The integrations listed cover solutions built by Rational Development, and Services, as well as our Business Partners.
Over the course of this roll-out, the other pages on Jazz.net that list integrations will begin to point or redirect to this new page.
Here's Mark's top ten list, as gleaned from his blog post. While these ARE Mark's words, I find I agree with them and likely can't have framed it any better myself:
Top 10 reasons to subscribe to the IBM Software Newsletter: "I may be biased, but I can’t imagine being an IBM Software customer and not subscribing to the IBM Software Newsletter. If that logic alone sways you, stop reading and subscribe now. If you need more reasons, try these":
It’s the easiest way to stay current on all IBM software – including software made specially for System z and Power Systems.
It’s refreshingly low-maintenance – actually, it’s no-maintenance. You don’t have to ‘follow,’ ‘like,’ or ‘friend’ anybody or anything to read the IBM Software Newsletter. All you have to do is subscribe, and it arrives in your inbox every month.
It can make you a smarter software customer and a better software user. Every issue connects you to valuable resources created by IBM and industry experts – analyst reports, e-books, demos, webcasts, podcasts, videos, briefs – that can help you choose the right software for your business, and get more from that software every day.
It’s customizable. When you subscribe, just check off the types of IBM software or solutions you’re interested in. We’ll beef up your newsletter with extra content based on the interests you select.
Special editions! If you choose, you can receive four (4) System z Editions or two (2) Power Systems editions of the newsletter per year, as part of your subscription. These special editions are ‘front-loaded’ with news and resources about IBM software made specifically for your hardware.
It connects you to savings. The IBM Software Newsletter is an excellent way to stay informed about discounts on IBM software, training, event fees and more.
It covers the big events. We publish complete recaps of every flagship IBM software conference – including Lotusphere, Pulse, Impact, Innovate, and Information On Demand.
It’s FREE. Sure, most email newsletters are free. But very few free newsletters contain as much valuable content as the IBM Software Newsletter.
It’s easy – and smart – to share. Every issue comes with a link you can click to send a copy of the newsletter to a friend or colleague. (It turns out that friends and colleagues really like this.)
There’s no obligation. If you read The IBM Software Newsletter and decide it isn’t for you, just unsubscribe – you’ll never receive another issue again. Unless you reconsider and subscribe again.
From a Rational Support perspective, and like Mark, we see this as a total win for everyone, specifically with the ability to customize for just the things you are interested in! So subscribe to IBM Software Newsletter TODAY.
For any System z users: Subscribe by Friday, June 8 – and check the ‘System z Software’ interest on the subscription form – to make sure you receive our next System z Edition!
I know I am, and I'm sure you are too! Our good friend, Darrel Rader, published a great blog post back on May 10th surrounding our Birds of a Feather Session at Innovate 2012.
Darrel and team will be meeting Monday June 4th from 12:45 to 1:30 in the Dolphin - Oceanic 1 to discuss topics like communities, collaboration, social learning, social business, building your digital reputation. The title in Agenda Builder is: BOF-1770 "Engineers can be social - A look at Collaboration without traditional boundaries".
But this isn't just an update to let you know about this session.. Darrel wants to start the conversation NOW, even if you're not going to be at Innovate 2012. Head on over to his blog post to see a few conversation starters and join in the conversation.
This is one session you shouldn't miss, whether you're at Innovate or not!
There are many new videos available on IBM Education Assistant for Rational. New content covering topics for Rational Team Concert, ClearCase, Rational Application Developer, and DOORS. Check them out today!
Your feedback helps us improve. You can find the feedback form on the category pages for your product and version. The feedback form is quick and easy.
Leave comments and let us know if these demonstrations help you achieve
is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better
understanding of IBM software products and use them more effectively to meet your business requirements.
Inspired by the 1960's-era World's Fair exhibit, IBM has announced an iPad app, Minds of Modern Mathematics, available for free at the App Store.
The app is a vintage-meets-digital interactive recreation of a massive 50-foot-long timeline from IBM's World's Fair exhibit -- detailing hundreds of artifacts, milestones and giants of math from 1000 AD to 1960.
The original exhibit, Mathematica: A world of numbers....and beyond, was created for IBM by famed husband--and-wife design team Charles and Ray Eames, and the app is being released during the centennial year of Ray Eames' birth. The app includes the "IBM Mathematics Peep Show, " a series of playful two-minute animated lessons by the Eameses on mathematical concepts, from exponents to how ancient Greeks measured the earth.
Below you will find links to the seven new downloads posted between April 24th, 2012 and today... don't forget to check out the 'tags' above to find other downloads you may have missed. You'll also find a nice bonus video exemplifying the benefits of signing into Support Portal!