Last month we discussed A little known IBM Support tip and trick... AVP Express, the IBM Software Accelerated Value Program Express Level Support option, as a comprehensive level of support focused on rapid, high-quality issue resolution for critical IBM Rational (as well as Lotus, IBM Security System, Tivoli) software implementations.
This month, however, we're going up a level (different from leveling up to you gamers), and are going to look at how AVP compares to standard Passport Advantage (also referred to as Software Subscription and Support) offerings.
Previously known as IBM Software Premium Support, IBM Software Accelerated Value Program is a customized solution that helps you to efficiently accelerate from software purchase to software ROI, and we all know how important ROI is these days... Accelerated Value complements Subscription and Support and provides value to you through proactive services, knowledge sharing, and problem management. This program has been designed with an approach to allow flexibility in the level of service needed to align with your business goals.
But what does this all really mean? What ARE the differences between Passport Advantage and AVP support? Glad you asked Here's an easy to read table that covers the comparison between PA and AVP:
Passport Advantage (PA)
Accelerated Value (AVP)
Type of support
Reactive, problem related support, Self-help
Proactive assistance to help plan, deploy, optimize, grow, upgrade and adopt IBM software. Coordinates reactive support.
Accelerated Value Leader, Accelerated Value Specialist.
Call Center access
Standard IBM process
Priority call handling and focused progression.
Client manages open issues
Accelerated Value Leader manages open issues and escalations, including enhancement requests.
Support for severity 1 issues
Accelerated Value Leader helps facilitate support for critical situations.
Reports and reviews
Detailed periodic problem management reporting and reviews, including recommendations for preventive actions.
Self-help web monitoring
Accelerated Value Leader proactively identifies defects that might affect your systems and productivity.
Scheduled and emergency onsite assistance is available.
Technical advice and documentation
Web resources and fee-based classes/events
Customized and focused knowledge sharing events, driven by on demand need of clients.
Intrigued to know more about the IBM Software Accelerated Value Program? Please visit the AVP website: http://ibm.com/software/support/acceleratedvalue
And don't forget to checkout the AVP Express
option as well, that may just suit you even better
We've highlighted the IBM Rational Community on developerWorks here before, in part because we see the value in bringing together like-minded people to collaborate on ideas, solutions, and knowledge sharing. After all, what kind of support blog would we be if we didn't show you the best places to solve technical or business problems?
Today, we are happy to highlight a new community aimed at helping you transform your software and product delivery, The Agile Transformation community here on developerWorks is where you can learn from (and collaborate with) over 500 agile experts and enthusiasts who have transformed their own teams and organizations to adopt agile software development methods.
But you don't have to take our word for it... Here's a quick 2 minute tour of the community, presented by Scott Ambler which should help show the value you can get from this new community. Scott guides you through the The Agile Transformation community, a dedicated group of professionals well-versed in adopting agile development methods and scaling them to an organization. Get executive views from experts as well as "tales from the trenches" told by developers who apply these methods every day. http://ibm.co/getagile:
As a member of this community you can hare your experiences and thoughts in the Agile Transformation community blog, tap the collective expertise of the community by asking a question on the message boards, or participate in an upcoming Community webcast to learn more about how you can transform your own organization to me more agile...
To join, visit the Agile Transformation community and click Join this group.
Recycle, reuse, and most importantly... Share!
Following are the top ten technotes our TSEs shared with you over April to help resolve your Focal Point, Change, and Quality Manager PMRs. Are you running into any of the same issues as well? If so, check out these technotes and let us know if they helped solve your issues too!
Rational Change Top 10
- 4031500 Rational Change Fix Pack 6 (18.104.22.168) for 5.2
- 1324472 Configuring Change to use the hostname instead of the IP address
- 1325152 Diagnosing IBM Rational Change Errors
- 7021552 Fix List for Rational Change for DOORS Interface 5.7
- 1409143 How to reset the password of the Admin account in Change 5.x
- 7021241 Rational Change 5.3 Detailed System Requirements
- 1579722 Using external scripts for listboxes can result in unexpected values being returned in Rational Change
- 1325234 Configuring IBM Rational Change to run with ESD or in a firewall environment with ESD
- 1403609 Display 5000 plus Change Requests results in "The query limit of 5000 was exceeded for this report format" error
- 1462387 DOORS-Change OSLC integration and Firefox
Rational Focal Point Top 10
- 1427518 Inconsistencies in displaying information in IBM Rational Focal Point
- 4031838 IBM Rational Focal Point 22.214.171.124
- 1446964 Log in to Rational Focal Point client results in Error "404"
- 7023409 Rational Focal Point 6.5.1 System Requirements
- 1324306 Accessing Focal Point URL results in HTTP Status 404 error
- 1584721 Custom business rules must be updated before upgrading Rational Focal Point
- 1461146 Expression queue latency on Oracle 10g and Oracle 11g
- 1324258 How do we increase the Maximum number of database connections in the connection pool?
- 1323876 How to add new Business rules to Rational Focal Point
- 1323890 How to change the license configuration for Focal Point?
Rational Quality Manager Top 10
- 1591743 Changing authentication types for the Data Collection user results in failed jobs in CLM
- 1515099 CRJZS0033E The consumer key is not valid and the consumer may not be registered
- 1590822 Dashboard Event Widget not showing expected results
- 7015932 Detailed System Requirements for Rational Quality Manager 2.0.x
- 1578736 How to setup the database environment variable for RQM in a UNIX environment
- 1431934 How to use API debugging with Rational Quality Manager
- 1507699 Lab Manager CAL license is lost after Rational Quality Manager 2.x to 3.0.1 upgrade
- 1439111 Location of ri_jdbc.log
- 1504048 No menu item appears after installing Microsoft Excel import for Rational Quality Manager
- 1390337 Rational Quality Manager Shared Resource location inaccessible
Over on the IBM Software blog, post author Mark Scapicchio has outlined some great reasons why you would want to subscribe to IBM Software Newsletter. But let's not stop there, you can even follow the IBM Software Newsletter on Twitter!
Here's Mark's top ten list, as gleaned from his blog post. While these ARE Mark's words, I find I agree with them and likely can't have framed it any better myself:
Top 10 reasons to subscribe to the IBM Software Newsletter:
"I may be biased, but I can’t imagine being an IBM Software customer and not subscribing to the IBM Software Newsletter. If that logic alone sways you, stop reading and subscribe now. If you need more reasons, try these":
- It’s the easiest way to stay current on all IBM software – including software made specially for System z and Power Systems.
- It’s refreshingly low-maintenance – actually, it’s no-maintenance. You don’t have to ‘follow,’ ‘like,’ or ‘friend’ anybody or anything to read the IBM Software Newsletter. All you have to do is subscribe, and it arrives in your inbox every month.
- It can make you a smarter software customer and a better software user. Every issue connects you to valuable resources created by IBM and industry experts – analyst reports, e-books, demos, webcasts, podcasts, videos, briefs – that can help you choose the right software for your business, and get more from that software every day.
- It’s customizable. When you subscribe, just check off the types of IBM software or solutions you’re interested in. We’ll beef up your newsletter with extra content based on the interests you select.
- Special editions! If you choose, you can receive four (4) System z Editions or two (2) Power Systems editions of the newsletter per year, as part of your subscription. These special editions are ‘front-loaded’ with news and resources about IBM software made specifically for your hardware.
- It connects you to savings. The IBM Software Newsletter is an excellent way to stay informed about discounts on IBM software, training, event fees and more.
- It covers the big events. We publish complete recaps of every flagship IBM software conference – including Lotusphere, Pulse, Impact, Innovate, and Information On Demand.
- It’s FREE. Sure, most email newsletters are free. But very few free newsletters contain as much valuable content as the IBM Software Newsletter.
- It’s easy – and smart – to share. Every issue comes with a link you can click to send a copy of the newsletter to a friend or colleague. (It turns out that friends and colleagues really like this.)
- There’s no obligation. If you read The IBM Software Newsletter and decide it isn’t for you, just unsubscribe – you’ll never receive another issue again. Unless you reconsider and subscribe again.
From a Rational Support perspective, and like Mark, we see this as a total win for everyone, specifically with the ability to customize for just the things you are interested in! So subscribe to IBM Software Newsletter TODAY.
For any System z users: Subscribe by Friday, June 8 – and check the ‘System z Software’ interest on the subscription form – to make sure you receive our next System z Edition!
It was another gorgeous sunny day here in Littleton, Massachusetts yesterday - perfect for the IBM Green Team's Electric Car Show, where colleagues were invited to bring their electric cars for show and tell, while the rest of us drooled.
But I think the uncontested star of the show was Bob Hurst's 1957 Citroen 2CV, converted to electric back in 1973 ..... 1973, people,.... by the good man himself, in response to the OPEC oil crisis.
You can read the full story of this fabulous green-ness here in this Hemmings article.
Many thanks to the car owners who shared their passions with us: Bill, Stuart, Steve, Simon, and Jim and his dad Bob. And thanks to the IBM Green Team for sharing with us!
Photo credits: (cc) kellypuffs
Has it really been three years since Kelly started this blog? Indeed it has! May 14th, 2009 was an auspicious day, as we dipped our toes into the corporate blogging world to see how it'd go. Little did Kelly know that we'd soon soar to become the 5th most visited blog on developerWorks, or ever break that 2 million visitors milestone! By the by, we DID break that 2m milestone yesterday evening! What wonderful serendipity for both to occur on the same day!
Sure, we may be a bit long in the tooth to be celebrating a birthday, but if you've hung around here for any amount of time you know we're kids at heart and surely you won't begrudge us a little celebration... right?
Ok, you're right... I can't post here without providing SOME sort of deeper value. So, as a bit of a small retrospective we thought it would be neat to go through and highlight some of our past posts. As we discussed which to highlight, we thought about giving visibility to the "Most Viewed" posts on this blog, but figured if they are the most viewed already, they probably don't need the help So we figured we'd go back through the archives of 715+ posts and pull out some of those 'sleepers'; the ones with some solid content but which may have gone far under the radar based on our analysis of activity metrics. That in mind, let's get to highlighting!
How to work with Rational Client Support: Part 2- In this second article, dW Contributing Author Kelly Smith outlines the technical support that you get when you license Rational software includes and doesn't, plus what to do before you call tech support. And don't forget to check our Part One, How to work with Rational Client Support: Behind the curtain!
New White Paper released: Deploy IBM Rational License Server 8.1.1 effectively in your enterprise- Here's a GREAT resource for nearly anyone running Rational software! Download the free whitepaper (no registration needed!), read it, and then share it with your colleagues and coworkers to help them be as successful with their own license server implementations as you will surely be!
Improve your Rational Support experience with our automated ISALite tool!- For select products, we've enabled an automated data gathering tool called IBM Support Assistant Lite (ISALite for short). This tool will gather appropriate troubleshooting information for a particular product.
Did you hear the news?- The dW Rational community is open to the public! http://ibm.co/rationalcommunity Like any community, both IBMers and clients get out of it what they put in. In the Rational community, we provide the added benefit of pulling all Rational technical content in real time and presenting it in consumable chunks through the community landing page.
Downloading Products from Passport Advantage- This most excellent video from our friends over at IBM Electronic Support demonstrates how to download software products from Passport Advantage Online, which you can get to from the IBM Support Portal.
Everything You Wanted to Know About Rational Licensing- A good message always bears repeating ... Visit the IBM Rational License Key Center for lots of useful material on understanding and using your Rational license keys...
IBM Rational product support for Mozilla Firefox- This news flash is for all customers who use the Mozilla Firefox browser with our Rational products. Please take note of the direction particulars as they relate to your usage of the browser and level of product support IBM Rational is able to provide...
Introducing our newest blog author: Matt Quimby- You may have seen his name on a few recent posts around these parts: Matt Quimby has joined our team and dug into some of our social business efforts as you'll see below.
Trust and Personal Responsibility in All Relationships- That's a powerful statement. It's also one of IBM's Core Values, one that resonates particularly with me in regards to our social business initiatives… like this blog. Let me explain....
Five Imperatives for ALM, and Business agility: a technical perspective- Here's two videos and two articles for your benefit today; two videos on the Imperatives for ALM covering real-time planning and in-context collaboration, as well as two articles to help you along with business agility from a technical perspective and a tutorial on how to use the Practice Library application. Enjoy!
Lastly, in honor of this milestone, we'd like to thank the folks who made it possible for us to continue:
- YOU!: For following, commenting, reading and sharing. We love being able to collaborate with you here, and elsewhere .... and hope that we will continue to provide you with the information you need, before you need it.
- The fine folks at developerWorks: Thanks for providing a platform for our community of passionate practitioners. Special thanks to Bob Leah and John Holtman, who have patiently provided us with the tools, support, and knowledge we need to be successful.
- IBM and IBM Rational Client Support: Thanks for being forward-thinking and encouraging our exploration of new avenues of client interaction and knowledge-sharing, and for providing the opportunity and support for us to lead the way in social business.
Now let's keep going! Our goal is to continue growing and continue providing you deep value in fun, exciting, and innovative ways. As the quote says: "We have only just begun"!
(Does this mean we've finally leveled up and unlocked the achievement to actually call ourselves bloggers?)
image credit: (cc) Some rights reserved by soapylovedeb
There are many new videos available on IBM Education Assistant for Rational
. New content covering topics for Rational Team Concert, ClearCase, Rational Application Developer, and DOORS. Check them out today!
Rational Team Concert and Rational ClearCase
Rational Application Developer
Rational DOORS for HP Quality Center Interface
Your feedback helps us improve. You can find the feedback form on the category pages for your product and version. The feedback form is quick and easy.
Leave comments and let us know if these demonstrations help you achieve
is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better
understanding of IBM software products and use them more effectively to meet your business requirements.
Last month the IBM Support Portal News And Alerts blog indicated that the IBM Support Portal R7 is coming soon. Well early last week that happened!
The IBM Support Portal has been updated in May based on your feedback!
Earlier last week, IBM significantly updated the IBM Support Portal with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients. Some are adjustments our clients have requested, others are redesigns to improve our clients' efficiency in finding the information they need. Here's a quick rundown of new capabilities to look for.
Click on the highlights image to the right for a full-size version of the associated screen captures.
Product selection enhancements
Notification subscription enhancements
New social media tag display and search filtering
Product selection enhancements
“Quick start” page has been simplified, and users will notice a cleaner interface.
“Find a product” has been simplified, and users will notice a cleaner interface. (Click on the image to right for a larger image of this update.)
After users select the Version for a product, only supported operating systems are available for selection.
Find a Product - New “Products for <user name>” option
A new radio button titled "Products for <user name>" has been added and offers three choices: My AVP products, My inventories and My supported software.
My AVP Products
This option was previously located under the “Browse for product” section. If selected, it provides a list of products included in Accelerated Value Program contracts.
This option was previously located under the “Browse for product” section. If selected, it provides a list of inventory files uploaded through Fix Central or Electronic Support Agent.
My supported software
This is a new option allows users to select products based on their list of supported software products registered in Service Request.
New Information Icons
Information icon for “My inventories”
From within the “My inventories” product list box, selecting the blue “i” (information) icon provides additional information about which inventory file (or files) contain that product.
Information icon for Serviceable Software Products
When a Serviceable Software Product appears in the "Find a product" selection list, the blue "i" (information) icon appears beside the offering name if the SSP is expandable.
Selecting the icon displays the list of products in the product offering.
Serviceable Software Products are collections of software products that share support content such as DB2 for z/OS which is a group of related tools.
Notification subscription enhancements
Signed in users can quickly subscribe to download and fix notifications in the "Downloads and fixes" and "Problem resolution" modules. (Click on the image to right for a larger image of this update.)
This feature provides the ability to subscribe to downloads and fixes for products the user is not currently subscribed in My notifications.
New social media tag display and search filtering
User defined social media tags previously were displayed on the search results page, but could not be searched by keyword or filtered from the search results page.
Users can now filter on social media tags when selecting "View All" or "More" results links within portlets. (Click on the image to right for a larger image of this update.)
Clicking on the tag will search for other documents that contain the tag. Up to five user-defined tags will display on filtered results list.
To remove a tag from the filtered list, select the [x] beside the search tag for the "x" beside "Remove all".
You will find additional details and screen captures for all the updates plus some "before & after comparisons on the IBM Support Portal's technical blog.
To submit feedback, visit the IBM Support Portal site and select the "Support feedback" link in the right column.
http://ibm.com/support - Visit the actual IBM Support Portal to experience IBM's continuously updated support site first hand!
http://www.ibm.com/electronicsupport - IBM's education site containing detailed information about all of IBM's Electronic Support sites and tools.
But wait, there's even more!
YOU ARE INVITED to the Super Women's Group Networking Reception at Innovate 2012!
Please join executive hosts Wendy Toh, Dibbe Edwards, and Beth Friday for a networking reception at Innovate on Tuesday evening June 5th, at 7pm. Enjoy appetizers, cocktails and lively conversations with your peers.
Feel free to invite other Innovate women attendees to join us!
Don't miss out on this great opportunity to network and build connections.
We hope to see you there!
Tuesday June 5th, 2012, 7:00-9:00 PM
Conference Room: Asia 5
Dolphin Lobby Level
Walt Disney World Swan & Dolphin
Lake Buena Vista, FL
To RSVP or for more information please contact:
Mark Reinhardt: email@example.com
I know I am, and I'm sure you are too! Our good friend, Darrel Rader, published a great blog post back on May 10th surrounding our Birds of a Feather Session at Innovate 2012.
Darrel and team will be meeting Monday June 4th from 12:45 to 1:30 in the Dolphin - Oceanic 1 to discuss topics like communities, collaboration, social learning, social business, building your digital reputation. The title in Agenda Builder is: BOF-1770 "Engineers can be social - A look at Collaboration without traditional boundaries".
But this isn't just an update to let you know about this session.. Darrel wants to start the conversation NOW, even if you're not going to be at Innovate 2012. Head on over to his blog post to see a few conversation starters and join in the conversation.
This is one session you shouldn't miss, whether you're at Innovate or not!
Did you hear the news last week?
The Jazz.net and Rational Integrations Gearbox teams have joined forces to bring you a brilliant new way to discover if an integration exists for the products you use.
Introducing the Integrations Directory: https://jazz.net/extend/integrations/
Head on over there now to begin exploring the world of integrations options for the products you already own, or to find integrations with products you may want to learn more about and implement in the future. Not ready to explore yet or want more information? No worries, head on over to the Jazz.net team blog announcement for some screen shots and quick walk through of how the directory works.
Over on the Jazz.net team blog, you'll find the bullet points below, presented to help you know what to expect:
- Content refreshes on a regular basis, and we’re constantly adding more, so over the course of the next few days you should see the list of integrations grow.
- Right now, the listed integrations are focused on Jazz based products integrating with other Rational products and 3rd Party products. We’re in the process of phasing in all integrations across the Rational brand, as well as Rational integrations with other IBM Software Group brands.
- The integrations listed cover solutions built by Rational Development, and Services, as well as our Business Partners.
- Over the course of this roll-out, the other pages on Jazz.net that list integrations will begin to point or redirect to this new page.
- Don’t see an integration you’re looking for? Feel free to request it directly from the directory results view, or, submit the request directly here.
But don't take our word for it... head over to the the Integrations Directory now and see how cool it is for yourself!
(editorial note: This blog post first appeared on my personal blog, Kellypuffs, but it is relevant for this audience as well, with a few minor tweaks. So here you are!
I love this poster. There is a high-res PDF version available if you click through, and I recommend it. Lots of wisdom here. It particularly resonates with me as it pertains to knowledge.
Kids, remember back when….
- ...remember when you were sitting on the couch, and suddenly had a hankering to know
who won the World Series back in Eleventy-Twelve and who was that
left-handed phenom at bat anyway? Barring any in-house encyclopedia, you have to wait til the library
opens and search the stacks or get the reference librarian to look it
up for you.
- ...remember when the vast majority of the planet was far away and
shrouded in mystery, and only the most intrepid of explorers braved the
wilds and brought us back stories, then pictures of exotic locales.
- ...remember when access to historic artifacts was limited to a chosen few in a dusty back room?
If you are “of a certain age”, you know what I’m talking about, and we are probably the last generation that will.
If you aren’t, you have no freaking CLUE what I’m talking about
because you are a Child of t’Internets and you are free to know and
grow. (cue hippy music). The internet, if you are lucky enough to have access to it and a way
to view it, provides 24/7 access to an unfathomable amount of knowledge,
Let that sink in, people. Anytime. Anywhere.
You can learn to write Chinese (or 224 characters of it, anyway, all of which I’ve promptly forgotten.)
You can spend an entire evening giddily skipping around the 1830s …
from The First Opium War to several revolutions, not all of them in
France, surprisingly. Who knew there was a Texas Revolution? Or a
You can learn about the relative merits of the mantle, the pardessus, and the paletot.
You can see how the polar ice caps are faring and the sun is flaring.
You can read all the classics of literature, in several languages.
You can view great works of art and learn about the artists.
Better yet, t’internets has led to the democratization of knowledge
…. one person, one voice. Or rather, many more voices, many more people
contributing to our collective knowledge.
Need the original schematic/wiring diagram for a 1940s desk phone? It’s out there. Need to know why your bilateral destabilizer keeps shutting down?
Someone else has probably experienced it and shared on a forum.
And here’s where I start getting all hippy-dippy, waving daisies,
love and sunshine, because to me, this is just the coolest thing EVER. Ever. You can’t put this genie back in the bottle. Knowledge is no longer in the hands of a privileged few to be doled
out to the worthy. Knowledge is being openly shared and recorded, so
that others may benefit.
Maybe THIS is the dawning of the Age of Aquarius?
Every week I am amazed at how much new and deeply technical content comes through the developerWorks streams. And of course, last week was no different... the following are the cool new bits of content that went live on developerWorks Rational last week:
Save time by pre-filling OSLC resource creation fields in Rational Change
By: Neeraja Vishwanathapura (firstname.lastname@example.org), Senior Software Engineer, IBM
Open Services for Lifecycle Collaboration (OSLC) service providers can receive POST requests that contain change request resource definitions. They retrieve a URI that represents the embedded page to be used. Save time with this sample code that pre-fills resource creation fields.
Products: Rational Change, Rational Quality Manager
Global and Workspace admin permission differences in Rational Focal Point
By: Anurag Saraf (email@example.com), Senior Staff Software Engineer, IBM
Global Administrator and Workspace Administrator permissions in Rational Focal Point allow different kinds of access and capabilities. Anurag Saraf explains what actions each of these admin roles can perform at global and workspace levels.
Product: Rational Focal Point
Minimum IBM Rational DOORS Web Access installation
By: Lee J. Byrnes (firstname.lastname@example.org), Load, Performance, and Security Tester, IBM
This is the minimum suggested set up for IBM DOORS Web Access software, because each tier has specific requirements to operate successfully. Lee Byrnes explains the requirements and the reasoning behind them.
Product: Rational DOORS
Managing parallel development with Rational Team Concert
By: Mark Roberts (email@example.com), Technical Consultant, IBM
Need help improving your approach to parallel development? Or, are you new to Rational Team Concert? If so, this article is for you.
Product: Rational Team Concert
We are pleased to feature Contributing Author Anurag Saraf
Anurag Saraf is a Rational Tools Administrator in the IBM Software Labs in Pune, India. He works with the IBM Systems and Technology group in Rochester, Minnesota, USA, and supports their Rational tools environment, which includes Rational Focal Point, ClearQuest, RequisitePro, and ClearCase. He has been with IBM for six years. Apart from work, he enjoys travelling, playing cricket and badminton, and exploring new places and restaurants. He also invests time in learning new IBM tools.
This week developerWorks Rational are also highlighting the following items on the home page and product pages that you may find of interest:
Recycle, reuse, but most importantly... share the knowledge!
Below are the top twenty reused docs for April, 2012 all relating to Rational Licensing. These are the docs which were used most often to helped solve your reported cases (PMRs) on licensing over the month of April. We figure if our TSEs are using these docs to help you, then it stands to reason that those of you who aren't calling in can also use these to help solve your licensing questions or issues as well!
How to obtain your Rational license keys
How to move licenses to a new server
How to obtain Rational license keys
Stay connected to IBM Rational Client Support
How to install Rational License Key Server 8.1.x on Microsoft Windows
How to create and manage Enhancement Requests in the Rational RFE Community
Rational License Server Delivery and Support
How to point to a Rational License Server to get licenses
Unable to apply maintenance to the licenses using Rational License Key Center
Download location of IBM Rational Software for Passport Advantage customers
Enabling a permanent license key over a temporary one in Rational Software Delivery Platform - desktop products
How to configure Rational Telelogic based license keys in Rational License Server 8.1.x on Microsoft Windows
How to serve a license key to client machines through a firewall
License Troubleshooting Guide
Rational Directory Server (Tivoli) Certificate expires on 28 April 2011
Rational RFE Community now Preferred Method for Requests for Enhancements
Common features used in the FLEXlm Licensing options file
License Error: Cannot checkout an uncounted license within a Windows Terminal
Services guest session.
Rational License server versions and the corresponding FLEXnet versions
Have you been to the Rational User Community recently? NO? Then how do you know what's going on in your local Rational User Group?
Rational User Groups are independent, user-run organizations that provide an open forum to promote information exchange between customers and Rational staff. They bring together bright minds and bright ideas. There are over 24,000 members in 97 Rational user groups worldwide.
Here's just a quick sampling of the events taking place in May across the global (and virtual) user groups: