The Jazz Plan Jam is an online session for clients, Business Partnerss and IBMers to propose and vote on ideas to improve Jazz based products. Voting starts May 30 and runs through June 6. You can find more details about this jam in Carolyn Pampino's blog post on Jazz.net here!
You, yes you, influence what’s NEXT for CLM!
Our developers worked hard at improving the Rational Collaborative Lifecycle Management (CLM) products at Jazz.net. We're "jazzed" about the new capabilities being explored, and hope you are equally excited in what you see. But we're already starting to ask, "What's next?"... And that's where you come in. This year we are taking a new approach to our planning cycle by inviting you to an online Jam session.
Yesterday, we kicked off the first ever Jazz Plan Jam. During this Jam session, you can propose and vote for ideas to improve the Jazz based products. The amount of time you spend is up to you -- check in periodically, vote for new ideas, and offer comments to existing ones. You can even subscribe to follow ideas that interest you most. It's not too late... The Jam runs until June 6th!
To learn more and to participate in the Jam, please visit jazz.net/jam. The Jazz Plan Jam is brought to you in part by our friends at developerWorks and the Agile Transformation community. The community is a great place to learn about agile software development. Get the latest news and discussions; or connect with experts and enthusiasts by joining the community.
We are looking forward to the results of voting on the new ideas coming forward!
Below are the sessions presented by Rational Client Support during Innovate 2012. You won't want to miss these awesome presentations by some of our amazing support staff!
DR-2198 Tips and Tricks for Getting the Most Out of IBM Support Sun, Jun 3, 2012 11:45 AM - 12:45 PM Location: Southern III - Dolphin Speaker: Patrick O'Connor, IBM Electronic Support Adoption
WKSP-2071 Define and Manage Requirements with IBM Rational Requirements Composer Mon, Jun 4, 2012 11:00 AM - 2:00 PM Location: Swan 2 - Swan Speaker: Robin R. Bater, IBM and Brianna M. Smith, IBM
RDM-1658 Case Study: Moving from Organized Chaos to Standard Process and Tooling Disneys Experience in deploying IBM Rational Tools Tue, Jun 5, 2012 10:30 AM - 12:00 PM Location: Southern V - Dolphin Speaker: Caroline Musgrove, Walt Disney World Resorts; Brianna M. Smith, IBM; Yan (Tina) Zhuo, IBM
QM-2158 Rapid Lift: Manual Test Automation Best Practices from Design Partner Program Wed, Jun 6, 2012 10:00 AM - 11:00 AM Location: Northern A4 - Dolphin Speaker: Larry Holm, Lender Processing Services and Zhe Leonard, IBM
RDM-2252 Ask the Experts: IBM Rational Requirements Composer and IBM Rational RequisitePro Wed, Jun 6, 2012 3:00 PM - 4:00 PM Location: Southern V – Dolphin Speakers: Jeanette Deupree, IBM; Brianna M. Smith, IBM; Daniel T. Moul, IBM; Devang Parikh, IBM; George DeCandio, IBM; Jared Pulham, IBM; Muhtar Burak Akbulut, IBM; Robin R. Bater, IBM; Yan (Tina) Zhuo, IBM
RDM-2046 Tips, Tricks, Performance Tuning, and Best Practices for IBM Rational Requirements Composer Thu, Jun 7, 2012 8:30 AM - 9:30 AM Location: Southern V – Dolphin Speaker: Ben Silverman, IBM; Deise Crtes, IBM; Wagner Lindberg Baccarin Arnaut, IBM
QM-1080 Agile Test Management Practices with IBM Rational Quality Manager Thu, Jun 7, 2012 9:45 AM - 10:45 AM Location: America's Seminar - Dolphin Speaker: Chip Davis, IBM
QM-1825 MSO2RQM Import Utility: The Customizable Solution for Migrating MS Word and Excel Test Assets into IBM Rational Quality Manager Thu, Jun 7, 2012 11:00 AM - 12:00 PM Location: America's Seminar – Dolphin Speaker: James Lorusso, IBM
CDD-1136 Managing Cloud Resources throughout the Lifecycle with IBM Rational Tools Thu, Jun 7, 2012 11:00 AM - 12:00 PM Location: Australia 3 – Dolphin Speaker: Christian Glockner, IBM
Once again, the OnDemand Demo Guy nails it with these three new videos covering IBM Rational DOORS covering Attributes, the Hierarchy of Objects, and Linking & Traceability. Check em all out below!
IBM Rational DOORS: Attributes- This demo is a brief overview of IBM Rational DOORS Attributes. We explore how attributes are used within Rational DOORS to capture relevant information, and assist in better understanding the requirements project. We show how to view, and edit the value of attributes, and how to create new attributes and attribute types. The focus is object attributes, but module attributes are considered as well.
IBM Rational DOORS: Hierarchy of objects- IBM® Rational® DOORS is a requirements management solution optimized for the needs of systems engineering, product development and enterprise I.T., with capabilities to capture, link, trace, analyze, and manage changes to requirements. In Rational DOORS, a requirements document is represented in a formal module. A formal module is a collection of objects. Learn more about object organization in this demo.
IBM Rational DOORS: Linking and traceability- This IBM Rational DOORS demo focuses on standard DOORS Links and external links. Links are created, deleted, and transversed. Dynamic traceability views are created for the purpose of impact, gap analysis, and scope creep. And finally suspect links are identified and cleared. This demo does not cover collaboration links.
The JazzHub team planned to make a big splash at Innovate with our JazzHub Beta 2, the next major release of JazzHub. We just couldn’t wait that long! Instead, we went live with our Beta 2 in time for the ACM Intercollegiate Programming Challenge finals in Warsaw last week. For those of you who don’t already know, JazzHub, powered by Rational Team Concert, is a free, cloud-hosted software development environment customized for academic research and classroom projects.
There are many new videos available on IBM Education Assistant for Rational. New content covering topics for Rational Team Concert, ClearCase, Rational Application Developer, and DOORS. Check them out today!
Your feedback helps us improve. You can find the feedback form on the category pages for your product and version. The feedback form is quick and easy.
Leave comments and let us know if these demonstrations help you achieve
is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better
understanding of IBM software products and use them more effectively to meet your business requirements.
I love this poster. There is a high-res PDF version available if you click through, and I recommend it. Lots of wisdom here. It particularly resonates with me as it pertains to knowledge.
Kids, remember back when….
...remember when you were sitting on the couch, and suddenly had a hankering to know
who won the World Series back in Eleventy-Twelve and who was that
left-handed phenom at bat anyway? Barring any in-house encyclopedia, you have to wait til the library
opens and search the stacks or get the reference librarian to look it
up for you.
...remember when the vast majority of the planet was far away and
shrouded in mystery, and only the most intrepid of explorers braved the
wilds and brought us back stories, then pictures of exotic locales.
...remember when access to historic artifacts was limited to a chosen few in a dusty back room?
If you are “of a certain age”, you know what I’m talking about, and we are probably the last generation that will.
If you aren’t, you have no freaking CLUE what I’m talking about
because you are a Child of t’Internets and you are free to know and
grow. (cue hippy music). The internet, if you are lucky enough to have access to it and a way
to view it, provides 24/7 access to an unfathomable amount of knowledge,
Let that sink in, people. Anytime. Anywhere.
You can learn to write Chinese (or 224 characters of it, anyway, all of which I’ve promptly forgotten.)
You can spend an entire evening giddily skipping around the 1830s …
from The First Opium War to several revolutions, not all of them in
France, surprisingly. Who knew there was a Texas Revolution? Or a
You can learn about the relative merits of the mantle, the pardessus, and the paletot.
You can see how the polar ice caps are faring and the sun is flaring.
You can read all the classics of literature, in several languages.
You can view great works of art and learn about the artists.
Better yet, t’internets has led to the democratization of knowledge
…. one person, one voice. Or rather, many more voices, many more people
contributing to our collective knowledge.
Need the original schematic/wiring diagram for a 1940s desk phone? It’s out there. Need to know why your bilateral destabilizer keeps shutting down?
Someone else has probably experienced it and shared on a forum.
And here’s where I start getting all hippy-dippy, waving daisies,
love and sunshine, because to me, this is just the coolest thing EVER. Ever. You can’t put this genie back in the bottle. Knowledge is no longer in the hands of a privileged few to be doled
out to the worthy. Knowledge is being openly shared and recorded, so
that others may benefit.
I know I am, and I'm sure you are too! Our good friend, Darrel Rader, published a great blog post back on May 10th surrounding our Birds of a Feather Session at Innovate 2012.
Darrel and team will be meeting Monday June 4th from 12:45 to 1:30 in the Dolphin - Oceanic 1 to discuss topics like communities, collaboration, social learning, social business, building your digital reputation. The title in Agenda Builder is: BOF-1770 "Engineers can be social - A look at Collaboration without traditional boundaries".
But this isn't just an update to let you know about this session.. Darrel wants to start the conversation NOW, even if you're not going to be at Innovate 2012. Head on over to his blog post to see a few conversation starters and join in the conversation.
This is one session you shouldn't miss, whether you're at Innovate or not!
Inspired by the 1960's-era World's Fair exhibit, IBM has announced an iPad app, Minds of Modern Mathematics, available for free at the App Store.
The app is a vintage-meets-digital interactive recreation of a massive 50-foot-long timeline from IBM's World's Fair exhibit -- detailing hundreds of artifacts, milestones and giants of math from 1000 AD to 1960.
The original exhibit, Mathematica: A world of numbers....and beyond, was created for IBM by famed husband--and-wife design team Charles and Ray Eames, and the app is being released during the centennial year of Ray Eames' birth. The app includes the "IBM Mathematics Peep Show, " a series of playful two-minute animated lessons by the Eameses on mathematical concepts, from exponents to how ancient Greeks measured the earth.
That's the number of confirmed speakers that Rational Client Support will be sending to IBM Innovate this year. Look for them at these sessions:
Ben Silverman: Tips, Tricks, Performance Tuning and Best Practices for IBM Rational Requirements Composer
Brett Bohnn: An enterprise Rational Quality Manager usage model with RequisitePro / ReqWeb and ClearQuest integrations and CLM / Insight reporting
Brianna M. Smith: Moving from organized chaos to standard process and tooling Case Study: Disney's experience in deploying RRC and RTC Ask the Experts: Rational Requirements Composer and RequisitePro Define and Manage Requirements with IBM Rational Requirements Composer
Agile test management practices with Rational Quality Manager
The MSO2RQM Import Utility: The customizable solution for migrating MS Word and Excel Test Assets into Rational Quality Manager
Patrick O'Connor (aka @rationalwebguy):
Tips & Tricks for Getting the Most Out of IBM Support
Managing Cloud Resources Throughout the Lifecycle with IBM Rational Tools
Building your first custom report using IBM Rational Reporting for Development Intelligence (RRDI)
Rapid Lift: Manual Test Automation Best Practices from the Design Partner Program
Here's Mark's top ten list, as gleaned from his blog post. While these ARE Mark's words, I find I agree with them and likely can't have framed it any better myself:
Top 10 reasons to subscribe to the IBM Software Newsletter: "I may be biased, but I can’t imagine being an IBM Software customer and not subscribing to the IBM Software Newsletter. If that logic alone sways you, stop reading and subscribe now. If you need more reasons, try these":
It’s the easiest way to stay current on all IBM software – including software made specially for System z and Power Systems.
It’s refreshingly low-maintenance – actually, it’s no-maintenance. You don’t have to ‘follow,’ ‘like,’ or ‘friend’ anybody or anything to read the IBM Software Newsletter. All you have to do is subscribe, and it arrives in your inbox every month.
It can make you a smarter software customer and a better software user. Every issue connects you to valuable resources created by IBM and industry experts – analyst reports, e-books, demos, webcasts, podcasts, videos, briefs – that can help you choose the right software for your business, and get more from that software every day.
It’s customizable. When you subscribe, just check off the types of IBM software or solutions you’re interested in. We’ll beef up your newsletter with extra content based on the interests you select.
Special editions! If you choose, you can receive four (4) System z Editions or two (2) Power Systems editions of the newsletter per year, as part of your subscription. These special editions are ‘front-loaded’ with news and resources about IBM software made specifically for your hardware.
It connects you to savings. The IBM Software Newsletter is an excellent way to stay informed about discounts on IBM software, training, event fees and more.
It covers the big events. We publish complete recaps of every flagship IBM software conference – including Lotusphere, Pulse, Impact, Innovate, and Information On Demand.
It’s FREE. Sure, most email newsletters are free. But very few free newsletters contain as much valuable content as the IBM Software Newsletter.
It’s easy – and smart – to share. Every issue comes with a link you can click to send a copy of the newsletter to a friend or colleague. (It turns out that friends and colleagues really like this.)
There’s no obligation. If you read The IBM Software Newsletter and decide it isn’t for you, just unsubscribe – you’ll never receive another issue again. Unless you reconsider and subscribe again.
From a Rational Support perspective, and like Mark, we see this as a total win for everyone, specifically with the ability to customize for just the things you are interested in! So subscribe to IBM Software Newsletter TODAY.
For any System z users: Subscribe by Friday, June 8 – and check the ‘System z Software’ interest on the subscription form – to make sure you receive our next System z Edition!
It was another gorgeous sunny day here in Littleton, Massachusetts yesterday - perfect for the IBM Green Team's Electric Car Show, where colleagues were invited to bring their electric cars for show and tell, while the rest of us drooled.
Of course, the Chevy Volt was well-represented, as might be expected. "It's Shake and Bake, and we helped!"
Ok, ok , ok.... *maybe* you aren't, but I have a feeling that you probably are even if you don't think so. Hang in here with me for a bit as I explain why I'm nearly certain you actually *are* a community manager.
It isn't JUST you, of course; we are all community managers if we're playing in social spaces. What I am specifically referring to is the idea that we each own responsibility for the content we post in social spaces, and in turn we own responsibility for the comments generated by and added to those posts. As active members in social networks, we create our own ad hoc communities every time we post content, be it a status updated about what we had for lunch or a longer missive on a facet of today's society. In each case, we own the responsibility of managing these ad hoc communities just like a 'formal' community manager would. Likewise, when we comment on other's posts, we are engaging as a member of their community and have the responsibility to act accordingly.
With today's accelerated shift to social platforms, the role of community manager is increasingly important but the definition needs to be expanded to include not only the formalized and structured communities, but also the unstructured, ad hoc, fluid communities. We are all community managers to some extent now, and need to manage not only our own posts, but the threads of conversation which they generate.
If you've been following me for any length of time on any of my social channels you've likely heard me espouse the brilliance of IBM's Social Computing Guidelines. While I may be biased, I do believe that even if I weren't an IBMer, I'd still be highlighting the SCG as a work of genius when it comes to corporate policy to guide employees in social business. But it goes even beyond that... these are wonderful guidelines beyond the immediate intended audience of IBMers... (I've cherry picked the ones which are really universal):
Be who you are.
Be thoughtful about how you present yourself in online social networks.
Respect copyright and fair use laws.
Respect your audience and your coworkers.
Don't pick fights.
Be the first to respond to your own mistakes.
Adopt a warm, open and approachable tone.
Use your best judgment.
Aren't those genius in their simplicity?
As we look with new eyes on our own social communities, we can all benefit from the simple guidance put forth above, as these bits are relevant as universal truths to social interaction. Now that we can recognize our own responsibilities for the communities we've built around us, we need now (more than ever) the tools to help guide us through some of those inevitable missteps we will make (or have made) along the way.
This is the new universal truth. Gone are the early days of the internet where we were just participants in one huge community. Now we are all individually responsible for managing our spaces and ensuring our formal and ad hoc communities are adding value to the spaces. As we join in these new and upcoming spaces, we all need to recognize the responsibilities we have and gauge whether or not we are ready to take on that extra burden that comes with participating in social discussions.
If you are posting content to any social channel, you are already managing your communities, whether you realize it or not. It is upon us as individual contributors to ensure we are bringing value to and taking ownership of the spaces in which we play. Our successes depend upon it.
Following are the top ten technotes our TSEs shared with you over April to help resolve your Focal Point, Change, and Quality Manager PMRs. Are you running into any of the same issues as well? If so, check out these technotes and let us know if they helped solve your issues too!
Rational Change Top 10
4031500 Rational Change Fix Pack 6 (188.8.131.52) for 5.2
1324472 Configuring Change to use the hostname instead of the IP address
Such a busy week around here, we can barely squeeze in all the great content coming our way! The following items went live on developerWorks Rational this week:
Calculate your future ROI for software and systems By Murray Cantor Murray Cantor, PhD, an IBM Distinguished Engineer, shows how to compute the ROI for software or systems in a way that accounts for both uncertainties in future costs and benefits. His formulas gauge whether the ROI measures value received from money spent or predicted ROI from future investments. Product: Rational FocalPoint
What's new in IBM XL C/C++ for AIX and Linux, Version 12.1 By Kevin Li and Melanie Steckham Version 12.1 of IBM XL C/C++ introduces language support to help you port code easily to IBM Power Systems and improved compilation time at commonly used optimization levels. This article describes these and other enhancements. Product: Compilers
What's new in IBM XL Fortran for AIX and Linux, Version 14.1 By Kevin Li and Melanie Steckham Version 14.1 of IBM XL Fortran introduces language support to help you port code easily to IBM Power Systems and improved compilation time at commonly used optimization levels. This article describes these and other enhancements. Product: Compilers
What’s hot at the Innovate 2012 conference (podcast transcript) By Robin Wood and Rich Knaster In this pre-conference podcast, Rich Knaster gives a rundown of the highlights that will appeal most to software and systems developers. He also lists 11 reasons that they will benefit from attending this year's conference.
We are pleased to feature Contributing Author Murali Dhandapani
Murali Dhandapani is a technical lead for the ISL Operations Software Engineering Service team in the IBM India Software Lab. He has 10 years of experience in various facets of IT and has gained experience in Linux, UNIX, virtualization, high-availability solutions, and Rational source control management tools. He leads the Rational Jazz products infrastructure projects, as well as high-availability and disaster recovery deployment. He is also a co-author of the "PowerHA SystemMirror Cookbook" for Version 7.1.1 for IBM Redbooks.
Head on over there now to begin exploring the world of integrations options for the products you already own, or to find integrations with products you may want to learn more about and implement in the future. Not ready to explore yet or want more information? No worries, head on over to the Jazz.net team blog announcement for some screen shots and quick walk through of how the directory works.
Over on the Jazz.net team blog, you'll find the bullet points below, presented to help you know what to expect:
Content refreshes on a regular basis, and we’re constantly adding more, so over the course of the next few days you should see the list of integrations grow.
Right now, the listed integrations are focused on Jazz based products integrating with other Rational products and 3rd Party products. We’re in the process of phasing in all integrations across the Rational brand, as well as Rational integrations with other IBM Software Group brands.
The integrations listed cover solutions built by Rational Development, and Services, as well as our Business Partners.
Over the course of this roll-out, the other pages on Jazz.net that list integrations will begin to point or redirect to this new page.
Has it really been three years since Kelly started this blog? Indeed it has! May 14th, 2009 was an auspicious day, as we dipped our toes into the corporate blogging world to see how it'd go. Little did Kelly know that we'd soon soar to become the 5th most visited blog on developerWorks, or ever break that 2 million visitors milestone! By the by, we DID break that 2m milestone yesterday evening! What wonderful serendipity for both to occur on the same day!
Sure, we may be a bit long in the tooth to be celebrating a birthday, but if you've hung around here for any amount of time you know we're kids at heart and surely you won't begrudge us a little celebration... right?
Ok, you're right... I can't post here without providing SOME sort of deeper value. So, as a bit of a small retrospective we thought it would be neat to go through and highlight some of our past posts. As we discussed which to highlight, we thought about giving visibility to the "Most Viewed" posts on this blog, but figured if they are the most viewed already, they probably don't need the help So we figured we'd go back through the archives of 715+ posts and pull out some of those 'sleepers'; the ones with some solid content but which may have gone far under the radar based on our analysis of activity metrics. That in mind, let's get to highlighting!
Did you hear the news?- The dW Rational community is open to the public! http://ibm.co/rationalcommunity Like any community, both IBMers and clients get out of it what they put in. In the Rational community, we provide the added benefit of pulling all Rational technical content in real time and presenting it in consumable chunks through the community landing page.
IBM Rational product support for Mozilla Firefox- This news flash is for all customers who use the Mozilla Firefox browser with our Rational products. Please take note of the direction particulars as they relate to your usage of the browser and level of product support IBM Rational is able to provide...
Five Imperatives for ALM, and Business agility: a technical perspective- Here's two videos and two articles for your benefit today; two videos on the Imperatives for ALM covering real-time planning and in-context collaboration, as well as two articles to help you along with business agility from a technical perspective and a tutorial on how to use the Practice Library application. Enjoy!
Lastly, in honor of this milestone, we'd like to thank the folks who made it possible for us to continue:
YOU!: For following, commenting, reading and sharing. We love being able to collaborate with you here, and elsewhere .... and hope that we will continue to provide you with the information you need, before you need it.
The fine folks at developerWorks: Thanks for providing a platform for our community of passionate practitioners. Special thanks to Bob Leah and John Holtman, who have patiently provided us with the tools, support, and knowledge we need to be successful.
IBM and IBM Rational Client Support: Thanks for being forward-thinking and encouraging our exploration of new avenues of client interaction and knowledge-sharing, and for providing the opportunity and support for us to lead the way in social business.
Now let's keep going! Our goal is to continue growing and continue providing you deep value in fun, exciting, and innovative ways. As the quote says: "We have only just begun"! (Does this mean we've finally leveled up and unlocked the achievement to actually call ourselves bloggers?)
This month, however, we're going up a level (different from leveling up to you gamers), and are going to look at how AVP compares to standard Passport Advantage (also referred to as Software Subscription and Support) offerings.
Previously known as IBM Software Premium Support, IBM Software Accelerated Value Program is a customized solution that helps you to efficiently accelerate from software purchase to software ROI, and we all know how important ROI is these days... Accelerated Value complements Subscription and Support and provides value to you through proactive services, knowledge sharing, and problem management. This program has been designed with an approach to allow flexibility in the level of service needed to align with your business goals.
But what does this all really mean? What ARE the differences between Passport Advantage and AVP support? Glad you asked Here's an easy to read table that covers the comparison between PA and AVP:
Passport Advantage (PA)
Accelerated Value (AVP)
Type of support
Reactive, problem related support, Self-help
Proactive assistance to help plan, deploy, optimize, grow, upgrade and adopt IBM software. Coordinates reactive support.
Accelerated Value Leader, Accelerated Value Specialist.
Call Center access
Standard IBM process
Priority call handling and focused progression.
Client manages open issues
Accelerated Value Leader manages open issues and escalations, including enhancement requests.
Support for severity 1 issues
Accelerated Value Leader helps facilitate support for critical situations.
Reports and reviews
Detailed periodic problem management reporting and reviews, including recommendations for preventive actions.
Self-help web monitoring
Accelerated Value Leader proactively identifies defects that might affect your systems and productivity.
Scheduled and emergency onsite assistance is available.
Technical advice and documentation
Web resources and fee-based classes/events
Customized and focused knowledge sharing events, driven by on demand need of clients.
Jennifer Moore (Rational's Go-to-market Manager for CLM) recently recorded a podcast on what to expect from Lifecycle Solutions track at Innovate 2012. This is a quick ten minute chat that goes over exactly what to expect form the Lifecycle Solutions Track at Innovate 2012; Jennifer even goes as far as calling out a few specific session numbers (pay attention!) that will provide deep value from the CLM perspectives...
The combination of innovation and speed can help organizations stay competitive and decreases the opportunity for competition to announce that next great product or service ahead of you. At Innovate 2012, our Lifecycle Solution track will talk about how your organization can keep that competitive edge with IBM Rational's Collaborative Lifecycle Management (CLM) solution so that you can be more innovative, faster and better. In this track you will not only learn what is new in CLM but also how forward thinking organizations are reducing costs and optimizing productivity with better collaboration across teams and multi-platforms with effective Application Lifecycle Management capabilities built on the unifying, open, extensible Jazz platform.
In addition to IBM experts speaking at the event, you will also have many customer speakers sharing their stories as well. To know what more is in store at the Lifecycle Solution track at Innovate 2012, listen to the podcast here.
Space is limited, so Click here to reserve your 'seat' today!
ClearCase V8.0 includes significant functional and performance improvements. This presentation will provide an in-depth look at the new features and improvements of ClearCase V8.0. This presentation is taking place on Thursday, May 17th from 12 p.m. to 1 p.m. (EDT)
This presentation will also provide:
A discussion of the ClearTeam Explorer GUI for dynamic view and Web views.
An overview of V8.0 ClearCase administration including the new VOB schema and the CCRC WAN Server.
This weekend, we'll be performing some
critical maintenance on our systems, and as such, our technical support
content will be unavailable for a period of time between 9:00pm EDT May 11 2012 and 3:00am EDT May 13 2012 (maximum). We hope to limit the outage to 7am EDT May 12-1am EDT MAY 13.
What you can expect:
The IBM Support Portal will be operational, and Site Availability and News portlet will contain information on the outage
Search will provide results; but links will not reach content
Our apologies for the temporary inconvenience. If you are impacted by this outage, can you please let us know in the comments to this blog post?
YOU ARE INVITED to the Super Women's Group Networking Reception at Innovate 2012!
Please join executive hosts Wendy Toh, Dibbe Edwards, and Beth Friday for a networking reception at Innovate on Tuesday evening June 5th, at 7pm. Enjoy appetizers, cocktails and lively conversations with your peers.
Feel free to invite other Innovate women attendees to join us!
Don't miss out on this great opportunity to network and build connections. We hope to see you there!
When/where? Tuesday June 5th, 2012, 7:00-9:00 PM Conference Room: Asia 5 Dolphin Lobby Level Walt Disney World Swan & Dolphin Lake Buena Vista, FL
Here's three relatively new videos which span the Rational portfolio and scope of information needs... First up is a round table discussion covering why you should care about IBM's acquisition of Green Hat. Next is a deeper dive into how to integrate Rational Asset Analyzer and Jazz/RTC. Lastly, we'll take a quick look at an introduction to Rational Functional Tester covering a breadth of capabilities and features....
IBM Rational acquired Green Hat. Why would you care?- In this video IBM Rational's 3 QM Amigos, Serge Lucio, Peter Klenk and Peter Cole, explain some of the challenges in testing today's composite applications, how Green Hat technology can help address these challenges, and the results realized by one customer who embraced the Green Hat technology reducing the cost of improving quality. http://ibm.com/innovate
Introduction to IBM Rational Functional Tester- Rational Functional Tester: http://ibm.co/9d6QkA This demonstration shows the main features and capabilities of IBM® Rational® Functional Tester; it covers the applications you can test, functional test scripts, inserting verification points, using datapools and the supported integrations.
Every week I am amazed at how much new and deeply technical content comes through the developerWorks streams. And of course, last week was no different... the following are the cool new bits of content that went live on developerWorks Rational last week:
Save time by pre-filling OSLC resource creation fields in Rational Change By: Neeraja Vishwanathapura (firstname.lastname@example.org), Senior Software Engineer, IBM Open Services for Lifecycle Collaboration (OSLC) service providers can receive POST requests that contain change request resource definitions. They retrieve a URI that represents the embedded page to be used. Save time with this sample code that pre-fills resource creation fields. Products: Rational Change, Rational Quality Manager
Global and Workspace admin permission differences in Rational Focal Point By: Anurag Saraf (email@example.com), Senior Staff Software Engineer, IBM Global Administrator and Workspace Administrator permissions in Rational Focal Point allow different kinds of access and capabilities. Anurag Saraf explains what actions each of these admin roles can perform at global and workspace levels. Product: Rational Focal Point
Minimum IBM Rational DOORS Web Access installation By: Lee J. Byrnes (firstname.lastname@example.org), Load, Performance, and Security Tester, IBM This is the minimum suggested set up for IBM DOORS Web Access software, because each tier has specific requirements to operate successfully. Lee Byrnes explains the requirements and the reasoning behind them. Product: Rational DOORS
Managing parallel development with Rational Team Concert By: Mark Roberts (email@example.com), Technical Consultant, IBM Need help improving your approach to parallel development? Or, are you new to Rational Team Concert? If so, this article is for you. Product: Rational Team Concert
We are pleased to feature Contributing Author Anurag Saraf
Anurag Saraf is a Rational Tools Administrator in the IBM Software Labs in Pune, India. He works with the IBM Systems and Technology group in Rochester, Minnesota, USA, and supports their Rational tools environment, which includes Rational Focal Point, ClearQuest, RequisitePro, and ClearCase. He has been with IBM for six years. Apart from work, he enjoys travelling, playing cricket and badminton, and exploring new places and restaurants. He also invests time in learning new IBM tools.
The IBM Support Portal has been updated in May based on your feedback!
Earlier last week, IBM significantly updated the IBM Support Portal with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients. Some are adjustments our clients have requested, others are redesigns to improve our clients' efficiency in finding the information they need. Here's a quick rundown of new capabilities to look for.
Click on the highlights image to the right for a full-size version of the associated screen captures.
Product selection enhancements Notification subscription enhancements New social media tag display and search filtering
Product selection enhancements
“Quick start” page has been simplified, and users will notice a cleaner interface.
“Find a product” has been simplified, and users will notice a cleaner interface. (Click on the image to right for a larger image of this update.)
After users select the Version for a product, only supported operating systems are available for selection.
Find a Product - New “Products for <user name>” option A new radio button titled "Products for <user name>" has been added and offers three choices: My AVP products, My inventories and My supported software.
My AVP Products This option was previously located under the “Browse for product” section. If selected, it provides a list of products included in Accelerated Value Program contracts.
My inventories This option was previously located under the “Browse for product” section. If selected, it provides a list of inventory files uploaded through Fix Central or Electronic Support Agent.
My supported software This is a new option allows users to select products based on their list of supported software products registered in Service Request.
New Information Icons
Information icon for “My inventories” From within the “My inventories” product list box, selecting the blue “i” (information) icon provides additional information about which inventory file (or files) contain that product.
Information icon for Serviceable Software Products
When a Serviceable Software Product appears in the "Find a product" selection list, the blue "i" (information) icon appears beside the offering name if the SSP is expandable.
Selecting the icon displays the list of products in the product offering.
Serviceable Software Products are collections of software products that share support content such as DB2 for z/OS which is a group of related tools.
Notification subscription enhancements
Signed in users can quickly subscribe to download and fix notifications in the "Downloads and fixes" and "Problem resolution" modules. (Click on the image to right for a larger image of this update.)
This feature provides the ability to subscribe to downloads and fixes for products the user is not currently subscribed in My notifications.
New social media tag display and search filtering
User defined social media tags previously were displayed on the search results page, but could not be searched by keyword or filtered from the search results page.
Users can now filter on social media tags when selecting "View All" or "More" results links within portlets. (Click on the image to right for a larger image of this update.)
Clicking on the tag will search for other documents that contain the tag. Up to five user-defined tags will display on filtered results list.
To remove a tag from the filtered list, select the [x] beside the search tag for the "x" beside "Remove all".
You will find additional details and screen captures for all the updates plus some "before & after comparisons on the IBM Support Portal's technical blog. To submit feedback, visit the IBM Support Portal site and select the "Support feedback" link in the right column.
Recycle, reuse, but most importantly... share the knowledge!
Below are the top twenty reused docs for April, 2012 all relating to Rational Licensing. These are the docs which were used most often to helped solve your reported cases (PMRs) on licensing over the month of April. We figure if our TSEs are using these docs to help you, then it stands to reason that those of you who aren't calling in can also use these to help solve your licensing questions or issues as well!
influence: (ˈɪnflʊəns) — n. An effect of one person or thing on another resulting from ability, wealth, position, etc.
Here in Rational Support, we understand the deep value of influence and thought leadership. We work hard to make sure our experiences across the organization are captured and shared out to help all of our clients and other IBMers alike reuse and benefit from our collective knowledge. One of these ways is through our periodic "Top Content" posts which highlight the most reused support content in the prior month.
Identifying and quantifying the value of what we do, however, isn't quite as easy. This is something that we've touched on before, and something which is a huge trend in the 'social' industry today: measuring value. Recently I ran across this article from Wired Magazine discussing one of these ranking systems: Klout. In the closing of this article the author, Seth Stevenson, posits that while this tool is becoming more of a pivotal piece in the social spaces it is likely missing a key factor (or more) to really crack the nut of measuring influence and subsequently value. Seth makes an important note on his own anxieties and calling out what he has seen in terms of who the biggest score holders are: big names that appear caught in an echo chamber, versus those he finds truly interesting who tend to have lower scores across the board.
In Rational Support, we believe we've stayed away from that echo chamber effect in our social spaces, instead focusing in on the information that is critical and necessary for you, our clients, to be successful in your businesses. Sure, we may watch our Klout score with a little interest, but we don't let that drive how we do our jobs. Our core beliefs remain squarely client-first; even if that means our content isn't "viral", or provocative, or witty enough to catapult us into internet fame... we remain focused on you and getting the right information to you when you need it.
Given that influence is comprised of so many differing variables, both observable and intuitive, how would YOU quantify your influence? What are those key factors or variables that are important to you, which do you look for to identify the influencers in your networks? Let us know in the comments below!
We've highlighted the IBM Rational Community on developerWorks here before, in part because we see the value in bringing together like-minded people to collaborate on ideas, solutions, and knowledge sharing. After all, what kind of support blog would we be if we didn't show you the best places to solve technical or business problems?
Today, we are happy to highlight a new community aimed at helping you transform your software and product delivery, The Agile Transformation community here on developerWorks is where you can learn from (and collaborate with) over 500 agile experts and enthusiasts who have transformed their own teams and organizations to adopt agile software development methods.
But you don't have to take our word for it... Here's a quick 2 minute tour of the community, presented by Scott Ambler which should help show the value you can get from this new community. Scott guides you through the The Agile Transformation community, a dedicated group of professionals well-versed in adopting agile development methods and scaling them to an organization. Get executive views from experts as well as "tales from the trenches" told by developers who apply these methods every day. http://ibm.co/getagile:
As a member of this community you can hare your experiences and thoughts in the Agile Transformation community blog, tap the collective expertise of the community by asking a question on the message boards, or participate in an upcoming Community webcast to learn more about how you can transform your own organization to me more agile...
Below you will find links to the seven new downloads posted between April 24th, 2012 and today... don't forget to check out the 'tags' above to find other downloads you may have missed. You'll also find a nice bonus video exemplifying the benefits of signing into Support Portal!
Have you been to the Rational User Community recently? NO? Then how do you know what's going on in your local Rational User Group?
Rational User Groups are independent, user-run organizations that provide an open forum to promote information exchange between customers and Rational staff. They bring together bright minds and bright ideas. There are over 24,000 members in 97 Rational user groups worldwide.
Here's just a quick sampling of the events taking place in May across the global (and virtual) user groups: