Have you been to the Rational User Community recently? NO? Then how do you know what's going on in your local Rational User Group?
Rational User Groups are independent, user-run organizations that provide an open forum to promote information exchange between customers and Rational staff. They bring together bright minds and bright ideas. There are over 24,000 members in 97 Rational user groups worldwide.
Here's just a quick sampling of the events taking place in May across the global (and virtual) user groups:
Below you will find links to the seven new downloads posted between April 24th, 2012 and today... don't forget to check out the 'tags' above to find other downloads you may have missed. You'll also find a nice bonus video exemplifying the benefits of signing into Support Portal!
The Benefits of Signing In to the IBM Support Portal- This quick tip video demonstrates the advantages of signing in to the IBM Support Portal, rather than using Support Portal anonymously. Visit the IBM Support Portal at: http://ibm.co/SupportPortalfromYT
image credit: (cc) Some rights reserved by barnoid
We've highlighted the IBM Rational Community on developerWorks here before, in part because we see the value in bringing together like-minded people to collaborate on ideas, solutions, and knowledge sharing. After all, what kind of support blog would we be if we didn't show you the best places to solve technical or business problems?
Today, we are happy to highlight a new community aimed at helping you transform your software and product delivery, The Agile Transformation community here on developerWorks is where you can learn from (and collaborate with) over 500 agile experts and enthusiasts who have transformed their own teams and organizations to adopt agile software development methods.
But you don't have to take our word for it... Here's a quick 2 minute tour of the community, presented by Scott Ambler which should help show the value you can get from this new community. Scott guides you through the The Agile Transformation community, a dedicated group of professionals well-versed in adopting agile development methods and scaling them to an organization. Get executive views from experts as well as "tales from the trenches" told by developers who apply these methods every day. http://ibm.co/getagile:
As a member of this community you can hare your experiences and thoughts in the Agile Transformation community blog, tap the collective expertise of the community by asking a question on the message boards, or participate in an upcoming Community webcast to learn more about how you can transform your own organization to me more agile...
To join, visit the Agile Transformation community and click Join this group.
influence: (ˈɪnflʊəns) — n. An effect of one person or thing on another resulting from ability, wealth, position, etc.
Here in Rational Support, we understand the deep value of influence and thought leadership. We work hard to make sure our experiences across the organization are captured and shared out to help all of our clients and other IBMers alike reuse and benefit from our collective knowledge. One of these ways is through our periodic "Top Content" posts which highlight the most reused support content in the prior month.
Identifying and quantifying the value of what we do, however, isn't quite as easy. This is something that we've touched on before, and something which is a huge trend in the 'social' industry today: measuring value. Recently I ran across this article from Wired Magazine discussing one of these ranking systems: Klout. In the closing of this article the author, Seth Stevenson, posits that while this tool is becoming more of a pivotal piece in the social spaces it is likely missing a key factor (or more) to really crack the nut of measuring influence and subsequently value. Seth makes an important note on his own anxieties and calling out what he has seen in terms of who the biggest score holders are: big names that appear caught in an echo chamber, versus those he finds truly interesting who tend to have lower scores across the board.
In Rational Support, we believe we've stayed away from that echo chamber effect in our social spaces, instead focusing in on the information that is critical and necessary for you, our clients, to be successful in your businesses. Sure, we may watch our Klout score with a little interest, but we don't let that drive how we do our jobs. Our core beliefs remain squarely client-first; even if that means our content isn't "viral", or provocative, or witty enough to catapult us into internet fame... we remain focused on you and getting the right information to you when you need it.
Given that influence is comprised of so many differing variables, both observable and intuitive, how would YOU quantify your influence? What are those key factors or variables that are important to you, which do you look for to identify the influencers in your networks? Let us know in the comments below!
image credit: (cc) Some rights reserved by acdntlpoet
Recycle, reuse, but most importantly... share the knowledge!
Below are the top twenty reused docs for April, 2012 all relating to Rational Licensing. These are the docs which were used most often to helped solve your reported cases (PMRs) on licensing over the month of April. We figure if our TSEs are using these docs to help you, then it stands to reason that those of you who aren't calling in can also use these to help solve your licensing questions or issues as well!
How to obtain your Rational license keys
How to move licenses to a new server
How to obtain Rational license keys
Stay connected to IBM Rational Client Support
How to install Rational License Key Server 8.1.x on Microsoft Windows
How to create and manage Enhancement Requests in the Rational RFE Community
Rational License Server Delivery and Support
How to point to a Rational License Server to get licenses
Unable to apply maintenance to the licenses using Rational License Key Center
Download location of IBM Rational Software for Passport Advantage customers
Enabling a permanent license key over a temporary one in Rational Software Delivery Platform - desktop products
How to configure Rational Telelogic based license keys in Rational License Server 8.1.x on Microsoft Windows
How to serve a license key to client machines through a firewall
License Troubleshooting Guide
Rational Directory Server (Tivoli) Certificate expires on 28 April 2011
Rational RFE Community now Preferred Method for Requests for Enhancements
Common features used in the FLEXlm Licensing options file
License Error: Cannot checkout an uncounted license within a Windows Terminal
Services guest session.
Rational License server versions and the corresponding FLEXnet versions
Last month the IBM Support Portal News And Alerts blog indicated that the IBM Support Portal R7 is coming soon. Well early last week that happened!
The IBM Support Portal has been updated in May based on your feedback!
Earlier last week, IBM significantly updated the IBM Support Portal with improvements to make this worldwide one-stop site for technical resources for all IBM products even more effective and useful for our clients. Some are adjustments our clients have requested, others are redesigns to improve our clients' efficiency in finding the information they need. Here's a quick rundown of new capabilities to look for.
Click on the highlights image to the right for a full-size version of the associated screen captures.
Product selection enhancements
Notification subscription enhancements
New social media tag display and search filtering
Product selection enhancements
“Quick start” page has been simplified, and users will notice a cleaner interface.
“Find a product” has been simplified, and users will notice a cleaner interface. (Click on the image to right for a larger image of this update.)
After users select the Version for a product, only supported operating systems are available for selection.
Find a Product - New “Products for <user name>” option
A new radio button titled "Products for <user name>" has been added and offers three choices: My AVP products, My inventories and My supported software.
My AVP Products
This option was previously located under the “Browse for product” section. If selected, it provides a list of products included in Accelerated Value Program contracts.
This option was previously located under the “Browse for product” section. If selected, it provides a list of inventory files uploaded through Fix Central or Electronic Support Agent.
My supported software
This is a new option allows users to select products based on their list of supported software products registered in Service Request.
New Information Icons
Information icon for “My inventories”
From within the “My inventories” product list box, selecting the blue “i” (information) icon provides additional information about which inventory file (or files) contain that product.
Information icon for Serviceable Software Products
When a Serviceable Software Product appears in the "Find a product" selection list, the blue "i" (information) icon appears beside the offering name if the SSP is expandable.
Selecting the icon displays the list of products in the product offering.
Serviceable Software Products are collections of software products that share support content such as DB2 for z/OS which is a group of related tools.
Notification subscription enhancements
Signed in users can quickly subscribe to download and fix notifications in the "Downloads and fixes" and "Problem resolution" modules. (Click on the image to right for a larger image of this update.)
This feature provides the ability to subscribe to downloads and fixes for products the user is not currently subscribed in My notifications.
New social media tag display and search filtering
User defined social media tags previously were displayed on the search results page, but could not be searched by keyword or filtered from the search results page.
Users can now filter on social media tags when selecting "View All" or "More" results links within portlets. (Click on the image to right for a larger image of this update.)
Clicking on the tag will search for other documents that contain the tag. Up to five user-defined tags will display on filtered results list.
To remove a tag from the filtered list, select the [x] beside the search tag for the "x" beside "Remove all".
You will find additional details and screen captures for all the updates plus some "before & after comparisons on the IBM Support Portal's technical blog.
To submit feedback, visit the IBM Support Portal site and select the "Support feedback" link in the right column.
http://ibm.com/support - Visit the actual IBM Support Portal to experience IBM's continuously updated support site first hand!
http://www.ibm.com/electronicsupport - IBM's education site containing detailed information about all of IBM's Electronic Support sites and tools.
But wait, there's even more!
Every week I am amazed at how much new and deeply technical content comes through the developerWorks streams. And of course, last week was no different... the following are the cool new bits of content that went live on developerWorks Rational last week:
Save time by pre-filling OSLC resource creation fields in Rational Change
By: Neeraja Vishwanathapura (email@example.com), Senior Software Engineer, IBM
Open Services for Lifecycle Collaboration (OSLC) service providers can receive POST requests that contain change request resource definitions. They retrieve a URI that represents the embedded page to be used. Save time with this sample code that pre-fills resource creation fields.
Products: Rational Change, Rational Quality Manager
Global and Workspace admin permission differences in Rational Focal Point
By: Anurag Saraf (firstname.lastname@example.org), Senior Staff Software Engineer, IBM
Global Administrator and Workspace Administrator permissions in Rational Focal Point allow different kinds of access and capabilities. Anurag Saraf explains what actions each of these admin roles can perform at global and workspace levels.
Product: Rational Focal Point
Minimum IBM Rational DOORS Web Access installation
By: Lee J. Byrnes (email@example.com), Load, Performance, and Security Tester, IBM
This is the minimum suggested set up for IBM DOORS Web Access software, because each tier has specific requirements to operate successfully. Lee Byrnes explains the requirements and the reasoning behind them.
Product: Rational DOORS
Managing parallel development with Rational Team Concert
By: Mark Roberts (firstname.lastname@example.org), Technical Consultant, IBM
Need help improving your approach to parallel development? Or, are you new to Rational Team Concert? If so, this article is for you.
Product: Rational Team Concert
We are pleased to feature Contributing Author Anurag Saraf
Anurag Saraf is a Rational Tools Administrator in the IBM Software Labs in Pune, India. He works with the IBM Systems and Technology group in Rochester, Minnesota, USA, and supports their Rational tools environment, which includes Rational Focal Point, ClearQuest, RequisitePro, and ClearCase. He has been with IBM for six years. Apart from work, he enjoys travelling, playing cricket and badminton, and exploring new places and restaurants. He also invests time in learning new IBM tools.
This week developerWorks Rational are also highlighting the following items on the home page and product pages that you may find of interest:
YOU ARE INVITED to the Super Women's Group Networking Reception at Innovate 2012!
Please join executive hosts Wendy Toh, Dibbe Edwards, and Beth Friday for a networking reception at Innovate on Tuesday evening June 5th, at 7pm. Enjoy appetizers, cocktails and lively conversations with your peers.
Feel free to invite other Innovate women attendees to join us!
Don't miss out on this great opportunity to network and build connections.
We hope to see you there!
Tuesday June 5th, 2012, 7:00-9:00 PM
Conference Room: Asia 5
Dolphin Lobby Level
Walt Disney World Swan & Dolphin
Lake Buena Vista, FL
To RSVP or for more information please contact:
Mark Reinhardt: email@example.com
This weekend, we'll be performing some
critical maintenance on our systems, and as such, our technical support
content will be unavailable for a period of time between 9:00pm EDT May 11 2012 and 3:00am EDT May 13 2012 (maximum). We hope to limit the outage to 7am EDT May 12-1am EDT MAY 13.
What you can expect:
- The IBM Support Portal will be operational, and Site Availability and News portlet will contain information on the outage
- Search will provide results; but links will not reach content
Our apologies for the temporary inconvenience. If you are impacted by this outage, can you please let us know in the comments to this blog post?
HURRY! You won't want to miss this Thursday, May 17th from 12 p.m. to 1 p.m. (EDT)....
Rational User Community Webinar: ClearCase V8.0 – Overview of the New ClearTeam Explorer and V8.0 Administration
Space is limited, so Click here to reserve your 'seat' today!
ClearCase V8.0 includes significant functional and performance improvements. This presentation will provide an in-depth look at the new features and improvements of ClearCase V8.0. This presentation is taking place on Thursday, May 17th from 12 p.m. to 1 p.m. (EDT)
This presentation will also provide:
Reserve your space today!
Jennifer Moore (Rational's Go-to-market Manager for CLM) recently recorded a podcast on what to expect from Lifecycle Solutions track at Innovate 2012. This is a quick ten minute chat that goes over exactly what to expect form the Lifecycle Solutions Track at Innovate 2012; Jennifer even goes as far as calling out a few specific session numbers (pay attention!) that will provide deep value from the CLM perspectives...
Keep your competitive edge! Be more innovative, faster and better.
Speaker: Jennifer Moore - IBM Rational Go-to-market Manager, CLM
Be innovative and be fast or watch your competition announce that next great product of service ahead of you! And do it while managing the high costs of disconnected software development.
The combination of innovation and speed can help organizations stay competitive and decreases the opportunity for competition to announce that next great product or service ahead of you. At Innovate 2012, our Lifecycle Solution track will talk about how your organization can keep that competitive edge with IBM Rational's Collaborative Lifecycle Management (CLM) solution so that you can be more innovative, faster and better. In this track you will not only learn what is new in CLM but also how forward thinking organizations are reducing costs and optimizing productivity with better collaboration across teams and multi-platforms with effective Application Lifecycle Management capabilities built on the unifying, open, extensible Jazz platform.
In addition to IBM experts speaking at the event, you will also have many customer speakers sharing their stories as well. To know what more is in store at the Lifecycle Solution track at Innovate 2012, listen to the podcast here.
But don't stop there, check out all the awesome Innovate 2012 podcasts available via the links above!
Last month we discussed A little known IBM Support tip and trick... AVP Express, the IBM Software Accelerated Value Program Express Level Support option, as a comprehensive level of support focused on rapid, high-quality issue resolution for critical IBM Rational (as well as Lotus, IBM Security System, Tivoli) software implementations.
This month, however, we're going up a level (different from leveling up to you gamers), and are going to look at how AVP compares to standard Passport Advantage (also referred to as Software Subscription and Support) offerings.
Previously known as IBM Software Premium Support, IBM Software Accelerated Value Program is a customized solution that helps you to efficiently accelerate from software purchase to software ROI, and we all know how important ROI is these days... Accelerated Value complements Subscription and Support and provides value to you through proactive services, knowledge sharing, and problem management. This program has been designed with an approach to allow flexibility in the level of service needed to align with your business goals.
But what does this all really mean? What ARE the differences between Passport Advantage and AVP support? Glad you asked Here's an easy to read table that covers the comparison between PA and AVP:
Passport Advantage (PA)
Accelerated Value (AVP)
Type of support
Reactive, problem related support, Self-help
Proactive assistance to help plan, deploy, optimize, grow, upgrade and adopt IBM software. Coordinates reactive support.
Accelerated Value Leader, Accelerated Value Specialist.
Call Center access
Standard IBM process
Priority call handling and focused progression.
Client manages open issues
Accelerated Value Leader manages open issues and escalations, including enhancement requests.
Support for severity 1 issues
Accelerated Value Leader helps facilitate support for critical situations.
Reports and reviews
Detailed periodic problem management reporting and reviews, including recommendations for preventive actions.
Self-help web monitoring
Accelerated Value Leader proactively identifies defects that might affect your systems and productivity.
Scheduled and emergency onsite assistance is available.
Technical advice and documentation
Web resources and fee-based classes/events
Customized and focused knowledge sharing events, driven by on demand need of clients.
Intrigued to know more about the IBM Software Accelerated Value Program? Please visit the AVP website: http://ibm.com/software/support/acceleratedvalue
And don't forget to checkout the AVP Express
option as well, that may just suit you even better
Has it really been three years since Kelly started this blog? Indeed it has! May 14th, 2009 was an auspicious day, as we dipped our toes into the corporate blogging world to see how it'd go. Little did Kelly know that we'd soon soar to become the 5th most visited blog on developerWorks, or ever break that 2 million visitors milestone! By the by, we DID break that 2m milestone yesterday evening! What wonderful serendipity for both to occur on the same day!
Sure, we may be a bit long in the tooth to be celebrating a birthday, but if you've hung around here for any amount of time you know we're kids at heart and surely you won't begrudge us a little celebration... right?
Ok, you're right... I can't post here without providing SOME sort of deeper value. So, as a bit of a small retrospective we thought it would be neat to go through and highlight some of our past posts. As we discussed which to highlight, we thought about giving visibility to the "Most Viewed" posts on this blog, but figured if they are the most viewed already, they probably don't need the help So we figured we'd go back through the archives of 715+ posts and pull out some of those 'sleepers'; the ones with some solid content but which may have gone far under the radar based on our analysis of activity metrics. That in mind, let's get to highlighting!
How to work with Rational Client Support: Part 2- In this second article, dW Contributing Author Kelly Smith outlines the technical support that you get when you license Rational software includes and doesn't, plus what to do before you call tech support. And don't forget to check our Part One, How to work with Rational Client Support: Behind the curtain!
New White Paper released: Deploy IBM Rational License Server 8.1.1 effectively in your enterprise- Here's a GREAT resource for nearly anyone running Rational software! Download the free whitepaper (no registration needed!), read it, and then share it with your colleagues and coworkers to help them be as successful with their own license server implementations as you will surely be!
Improve your Rational Support experience with our automated ISALite tool!- For select products, we've enabled an automated data gathering tool called IBM Support Assistant Lite (ISALite for short). This tool will gather appropriate troubleshooting information for a particular product.
Did you hear the news?- The dW Rational community is open to the public! http://ibm.co/rationalcommunity Like any community, both IBMers and clients get out of it what they put in. In the Rational community, we provide the added benefit of pulling all Rational technical content in real time and presenting it in consumable chunks through the community landing page.
Downloading Products from Passport Advantage- This most excellent video from our friends over at IBM Electronic Support demonstrates how to download software products from Passport Advantage Online, which you can get to from the IBM Support Portal.
Everything You Wanted to Know About Rational Licensing- A good message always bears repeating ... Visit the IBM Rational License Key Center for lots of useful material on understanding and using your Rational license keys...
IBM Rational product support for Mozilla Firefox- This news flash is for all customers who use the Mozilla Firefox browser with our Rational products. Please take note of the direction particulars as they relate to your usage of the browser and level of product support IBM Rational is able to provide...
Introducing our newest blog author: Matt Quimby- You may have seen his name on a few recent posts around these parts: Matt Quimby has joined our team and dug into some of our social business efforts as you'll see below.
Trust and Personal Responsibility in All Relationships- That's a powerful statement. It's also one of IBM's Core Values, one that resonates particularly with me in regards to our social business initiatives… like this blog. Let me explain....
Five Imperatives for ALM, and Business agility: a technical perspective- Here's two videos and two articles for your benefit today; two videos on the Imperatives for ALM covering real-time planning and in-context collaboration, as well as two articles to help you along with business agility from a technical perspective and a tutorial on how to use the Practice Library application. Enjoy!
Lastly, in honor of this milestone, we'd like to thank the folks who made it possible for us to continue:
- YOU!: For following, commenting, reading and sharing. We love being able to collaborate with you here, and elsewhere .... and hope that we will continue to provide you with the information you need, before you need it.
- The fine folks at developerWorks: Thanks for providing a platform for our community of passionate practitioners. Special thanks to Bob Leah and John Holtman, who have patiently provided us with the tools, support, and knowledge we need to be successful.
- IBM and IBM Rational Client Support: Thanks for being forward-thinking and encouraging our exploration of new avenues of client interaction and knowledge-sharing, and for providing the opportunity and support for us to lead the way in social business.
Now let's keep going! Our goal is to continue growing and continue providing you deep value in fun, exciting, and innovative ways. As the quote says: "We have only just begun"!
(Does this mean we've finally leveled up and unlocked the achievement to actually call ourselves bloggers?)
image credit: (cc) Some rights reserved by soapylovedeb
Did you hear the news last week?
The Jazz.net and Rational Integrations Gearbox teams have joined forces to bring you a brilliant new way to discover if an integration exists for the products you use.
Introducing the Integrations Directory: https://jazz.net/extend/integrations/
Head on over there now to begin exploring the world of integrations options for the products you already own, or to find integrations with products you may want to learn more about and implement in the future. Not ready to explore yet or want more information? No worries, head on over to the Jazz.net team blog announcement for some screen shots and quick walk through of how the directory works.
Over on the Jazz.net team blog, you'll find the bullet points below, presented to help you know what to expect:
- Content refreshes on a regular basis, and we’re constantly adding more, so over the course of the next few days you should see the list of integrations grow.
- Right now, the listed integrations are focused on Jazz based products integrating with other Rational products and 3rd Party products. We’re in the process of phasing in all integrations across the Rational brand, as well as Rational integrations with other IBM Software Group brands.
- The integrations listed cover solutions built by Rational Development, and Services, as well as our Business Partners.
- Over the course of this roll-out, the other pages on Jazz.net that list integrations will begin to point or redirect to this new page.
- Don’t see an integration you’re looking for? Feel free to request it directly from the directory results view, or, submit the request directly here.
But don't take our word for it... head over to the the Integrations Directory now and see how cool it is for yourself!