Finally, it's our turn to try to the new improved IBM Support Portal.
The IBM Support Portal combines all support resources for all IBM software, hardware, and services. Over time, it will replace the different support sites currently on ibm.com and become the single site for all IBM technical support. And you can now click to try the new portal from any Rational Support product support page on ibm.com.
start with the portal, select the products you are interested in and
then view resources and information about them. You can change up
your product list at any time, and the list is saved between your
sessions. If you log in, you can also rearrange the portlets on the
pages to suit your needs. Learn more about the portal by viewing
these demo videos, introducing the IBM Support Portal's capabilities
and key features:
Using the IBM Support Portal This video demonstrates how to get started using the IBM Support Portal and explores some of the resources you might use when troubleshooting a problem. View video
More Troubleshooting Resources In this video, you learn about additional troubleshooting resources available in the portal such as forums and recommended fixes. View video
Additional Resources This video describes additional features of the IBM Support portal including News and Alerts, Notifications, and opening a Service Request with IBM Support. It also shows you how to manage your product list to focus the portal and make the information you need easier to find. View video
Personalizing your IBM Support Portal. Learn how easy and simple it is to personalize your portal page to reflect the way you work. View video.
Since the portal is a key part of our efforts to improve your online support experience, we're anxious to know if we're on the right track. You can submit feedback via the Feedback link in the portal, sending a note to firstname.lastname@example.org, or by posting a comment here.
What you have to say will influence Release 3, Release 4, and beyond -- making the IBM Support Portal New! and Improved! every step of the way.