kellypuffs 06000168YK Visits (2375)
Innovate 2011 album on the IBM Rational Support Facebook page. We'll be posting photos all week, so check back often!
L-R: Wendy Toh, VP, WW Rational Client Support; Mary Barry, Support Leader; Chris Flynn, Director, Americas Support Delivery
Photo credit: © 2011 Visually Attractive, Inc. (used with permission)
Very pleased to see Rooney making a cameo appearance.
@Sharma~Pankaj 270001DHR3 Visits (2372)
For a Rational License server ( version v 8.1.2 or above ) to work properly using IPv6 addresses, all systems in an enterprise (including the network hardware and software) must be configured properly to support communication using IPv6 addresses.
Before testing or deploying a Rational Common Licensing-supported or -based application that supports IPv6 or IPv4/IPv6 dual communication, make sure that all systems on the network can communicate successfully. If the license server will run under any of the following operating systems, it can communicate with clients using either IPv4 or IPv6 (as long as the network is configured properly).
Because these operating systems support dual-layer communication, both IPv4 and IPv6 enabled clients can communicate with an IPv6 license server. Moreover, IPv6 clients can communicate with an IPv4 license server using the IPv4 address, as seen below:
In the case of a license server hosted on Windows XP or Windows Server 2003 operating systems, there are certain drawbacks because of limited dual-layer support on these operating systems.
Author: Pankaj Sharma
A guest posting from Christian Glockner, Rational Client Support, EMEA...
Help us help you!
While we do our best to prevent problems from happening in the firstplace, sometimes there's just no way around opening a PMR in order toget support from us.
Whether you open your PMR through ESR, by e-mail or over the phone, oneof our Technical Support Engineers (TSEs) should contact you within twobusiness hours of opening the PMR.
Most of the time, this first contact consists of the TSE asking formore details, be it regarding your setup, the exact circumstances ofthe problem, or other details that are required for us to efficientlyresolve your concern. And it's only after we've received these detailsthat we can actually start to investigate.
We'd love to change that, because we know that time is money and thatyou want the solution as soon as possible - and rightfully so. But weneed your help to make that happen.
So what can YOU do to help us help you?
It's a few simple things:
- Tell us what you're using!
Which Rational products are involved and what versions are they at?
What Operating System are you running on, which database vendor are you using, etc?
Providing this information right at the start of the PMR allows the TSEworking on it to have a clearer picture of the environment at hand. Thedetails we need obviously depend on the products involved, but ingeneral: the more detail the better.
- Tell us what's going on!
When you open the PMR, describe the situation you're running into.
Why are you contacting us, what concerns you?
Are you getting error messages (if so, which exact error message)?
Include all details that you deem helpful, such as screenshots, even viewlets help.
If you have steps to reproduce the problem, include them.
By the way, Rational Client Support has implemented the Kepn
- Tell us how urgent it is for you!
We want to make sure we set the priorities right on your issues, and infact only YOU can tell us how urgent things are for YOU. If you haveany deadlines you need to meet, tell us.
What's at stake for you? Let us know!
Keep these three things in mind (Environment, Situation, Urgency) whenopening a PMR, and you can be sure that we can get started on yourrequest right away.
You see: It's a win-win for both of us.
Christian Glockner is a Technical Support Engineer in Rational Client Support, based in our Amsterdam office. He rocks.
kellypuffs 06000168YK Visits (2369)
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