denisemck 1200006SCS Visits (1841)
Are you planning an upgrade to ClearCase 8.0 and need to know where to find resources that will help?
The list below contains a collection of resources from a variety of sources including documentation and educational material that will help you in planning your upgrade.
For your convenience (and for future reference) this information has also been organized for you in technote 1613981 Knowledge Collection: Useful resources when upgrading to ClearCase 8.0.0.x.
If you are planning an upgrade to ClearCase 8.0, please contact IBM Rational Support providing the information listed in the "ClearCase 8.0 upgrade information" section of technote 1613981. Our support staff will help you prepare for your upgrade using the details you have provided about your system configurations and environment.
This is a section of the IBM Rational ClearCase 8.0 Information Center which includes the following:
These reports, available from the Software Compatibility Reports (SPCR) tool, provide detailed information about hardware and software requirements for a specific operating system. It also includes an option to run the report by component (such as CCRC WAN Server, CTE and others) for all supported operation systems.
The following links will direct you to the specific reports for each operating syst
This technote contains client and server compatibility information to help you ensure that all components in your environment can operate together successfully.
Downloads and Fixes
New VOB schema and feature level
Discontinued platform support
General availability and End of Support (EOS)
Rational Support Resources lists Rational support resources to assist you with learning the products, getting help, or just getting started.
Author: Denise McKinnon
AcdntlPoet 2700019V2G Visits (1839)
And don't forget tomorrow's webcast w/ Grady Booch: Insider's guide (and discount for attendees) to IBM Innovate: http
(05/05/2011 at 11:00am EDT)
kellypuffs 06000168YK Visits (1839)
kellypuffs 06000168YK Visits (1838)
is now my honor to present the next our regular series of interviews
with some of the rockin' folks in Rational Client Support. Today I
have the pleasure of introducing Fred Bickford, support engineer
based in Lexington... er, make that Littleton,
MA. And be sure to check out our previous interviews with the peeps of Rational Client Support.
us a little about yourself: who are you, what is your role in
Rational Client Support?
My name is Fred Bickford IV, I am a Senior Advisory Software Engineer / Lab Advocate for the Customer Advocacy Group(CAG) in IBM Rational Client Support.
How long have you been working for IBM and Rational?
I have been at IBM (and previous acquisitions) since 1997.
Have you had any other roles in Rational?
I have had various technical roles and even a management role at one time.
Are you a gadget person? What type of gadgets do you use?
Other than my blackberry, not so much a gadget person, I love to work with hardware, rebuilding old PC's, refreshing or keeping alive my various aging computers at home.
What gadget, which you currently own, can you not live without?
I probably would feel naked with out my blackberry. Funny how much it keeps you connected.
What is your favorite part of working for Rational Client Support?
The constant challenge and change. Work rarely ever gets boring in Client Support. Working with the customers and solving customer issues is a favorite part of my work.
How do you define success?
Success for me is about embracing change and diversity and not only surviving, but thriving.
In your spare time, if you have any, what hobbies or activities interest you?
In my spare time, I am actively involved with my two sons' sports, and I am big fan of history (American civil war, WWII European History etc..)
What is your favorite technology that fizzled or failed to live up to the hype?
Virtual Reality hasn't panned out as much as I had expected or hoped.
Any new technologies that you think are about to break into the big time?
Embedded technologies - everywhere we look there is another opportunity for RFID and the like.
How do you prefer to find answers to your questions?
One of the greatest things I have at IBM is the availability of such talented people across all kinds of technologies. Also the Internet.. with Google and IBM internal resources, I don't think I could not be helped.
How are you using social networking today?
I am actively on Facebook, it is interesting to see co-workers and friends lives unfold daily, sometimes trivially, sometimes with exciting or interesting activities.
How could you see yourself using it in 5 years?
I see social networking becoming more engrained in daily life and also really being leveraged more..Watching my two teen aged boys, it is interesting how social networking is already becoming such a way of life for generations to come.
Are you a blogger in the blogosphere? ... Are you a YouTuber? ...Are you an Author? .... Do you Tweet? ...
AcdntlPoet 2700019V2G Visits (1836)
Did you miss Pat O'Connor's session at #IBMInnovate? Join his webinar tomorrow! Pat will be speaking on "How to Use IBM Support Effectively", June 19 @ 12PM EDT! Register now to get your seat: http
2012 - Customer Education - Getting Effective Support - How to use customer support effectively. Tuesday, June 19, 2012 12:00 PM - 1:00 PM EDT
kellypuffs 06000168YK Visits (1835)
We are inviting you to attend our February 2009 Customer OrientationWebcast, and ensure that you get the maximum utilization out of yourIBM products.
During this informative 45 minute presentation and Q&A, I'll explain how to:
If you know any people in your organization that are involved inadministration or utilization of any Telelogic products, please letthem know about this webcast that can be helpful in introducing them toIBM Support.Also, as a reminder, please check out our Telelogic Support Overviewpage on ibm.com, for important links and FAQs about the Telelogictransition and to help you find the information you are looking for.
I look forward to meeting you at our next webcast!
This webcast will take place on February 20, 2009, 01:00 PM EST. You can participate using the http
For audio the US Toll free number is 1-866-907-1016, participant passcode: 910409.
AcdntlPoet 2700019V2G Visits (1834)
We're knee deep into fall now, and well into November already! How did that happen? I'm not sure of the time-space continuum shift that has truncated this year, but what I am sure of is that our awesome developerWorks authors have been steadily publishing their great articles regardless of how short or long the year has seemed... Here are the latest articles from the past few weeks which have gone live on Rational developerWorks:
AcdntlPoet 2700019V2G Visits (1832)
If you haven't seen the Jazz.net Library recently, here's some of the great stuff you've missed this year alone! Want to go even one better, though, and get this great content delivered to you immediately when it is published? Just use the RSS feed in your favourite reader and never miss an update again!
kellypuffs 06000168YK Visits (1830)
At Innovate 2010, right next door to the Rational Support Café (Europe 4) is the Users First Lounge (Europe 3).
The Users First Lounge is your place to share your thoughts and influence the design of Rational software. Meet one-on-one with technical personnel from the Rational User Experience Team - discuss user interface designs, try some user tasks, ask questions, and give feedback. Meet folks from Rational System Testing Team - review system test scenarios to see how well they represent your environment and usage.
Drop by for a few minutes or a few hours,. Have some fun coloring your own lounge lizard for a chance to win a stuffed lizard to take home with you.
If you need further enticement, they have candy.
AcdntlPoet 2700019V2G Visits (1829)
Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. These are the top content reused during May to help solve your Rational Team Concert issues. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution:
Have you found a technote that helped you solve an issue without having to open a PMR? Let us know by rating and leaving feedback on that content using the "Rate this page" stars on the top right of the content or the box of the same name at the bottom of each technote! Your feedback is highly valuable to us as we work to improve the quality of solutions and help you solve issues more effectively and efficiently.