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It's Friday, and time to share this week's meet the peeps interview with Denise McKinnon. As you'll find below, sharing is a key concept in Denise's life; from work to family, and of course friends. As one of Rational Client Support's Knowledge Champions, she exemplifies what knowledge sharing is all about. Outside of work she also shares her many gifts in the form of quilts and as a Big Sister role model. She is also a kindred spirit as a motorcycle enthusiast.... something which I know a few people who read (and were previously interviewed on this blog) will identify with. Gotta love those backroads!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I started with Rational as an associate support engineer on the ClearCase team and advanced to a more senior role which involved working with escalated issues. I become passionate about sharing the knowledge that I obtained from the issues I helped to troubleshoot both internally and externally and became the first Knowledge Engineer in Rational Client Support. The last 3 years I have spent my time in the knowledge sharing space where I am currently a Knowledge Engineer for the ClearCase product.
How long have you been working for IBM and Rational?
I've been with Rational Client Support since April of 2000.
Describe a normal day for you.
My work life is all about sharing knowledge. I spend much of my time assisting and coaching our support teams in developing and publishing technical knowledge for posting to the Web (such as technotes, white papers, You Tube videos or other forms). New knowledge is being created every day, much of which requires a review and special handling to ensure they are properly worded and formatted for various delivery channels. It is also important to communicate key information such as product news, alerts and updates to clients which I share through the various social media channels (Facebook, LinkedIn, Twitter,...).
Are you a gadget person? What type of gadgets do you use?
I'm not a big gadget person, however, I do love my GPS which keeps me from getting lost on long trips to destinations where I haven't been before. I especially like the feature that allows you to locate stores and restaurants in the surrounding area.
What gadget, which you currently own, can you not live without?
Although I hate to say it, but probably the Microwave. Funny how we want everything in our lives to go faster except the years in our age.
What is your favorite part of working for Rational Client Support?
I would have to say the people I work with are my favorite part of working at Rational. I've seen many changes to the teams in the time I have been here and I've had the pleasure of working with a number of friendly, knowledgeable and hard working people from various geographic locations. I also enjoy the challenge of helping to solve issues, sharing the results when the solution is found and finding more efficient ways of communicating that information to those that need it most in the manner they would like best to receive it.
What inspires you in your work?
The hope that the work I am doing is helping people do their jobs better by providing them with the knowledge to help answer their questions, solve their issues and avoid roadblocks that would otherwise prevent them from being successful.
What are you passionate about?
Helping others including my family and friends. I come from a large family and have one son of whom I am very proud as he has developed into a responsible, decent and caring individual. I also volunteered as a Big Sister with the Big Brothers/Big Sisters organization and developed a lasting relationship with a young girl who has since turned into a very nice young lady.
What tip or trick would you like to share with the class?
Live your life having respect for others and don't ever forget to tell your fellow co-workers and those who are close to you how much you appreciate what they do
Tell me about the biggest problem you've solved?
I would have to say that the most memorable problem I helped solve while here in support was in troubleshooting a ClearCase MultiSite issue. It was an issue that involved a lot of replicated VOBs that had to be recovered. Although the recovery procedures went well into the night, we were able to successfully complete the recovery and get the teams back up and running.
How do you define success?
In work, knowing that I am helping to make a positive difference in the work lives of my co-workers and our clients. We can only succeed as an organization if our clients are successful as well.
At home, good health and a long happy life for my family and friends. I highly value all the quality friendships I have made and those precious few I have maintained for a number of years.
In your spare time, if you have any, what hobbies or activities interest you?
I like to get away and enjoy the peace and serenity of camping in the white mountains in New Hampshire (as long as the bears stay away from my campsite of course).
I also enjoy sewing and quilting and have made many quilts for family and friends which they cherish.
If you were stuck on a technology deprived island, what single technology could you not live without?
I would have to say that I couldn't live without a phone to keep in touch with my family and friends.
What is on your nightstand with regard to reading?
The Lost Symbol by Dan Brown.
How do you grow your technical skills?
I try to surround myself with knowledgeable people, participate in technical disc
How do you prefer to find answers to your questions?
I like to do the initial searching myself. I typically start by using Google or if it is a Rational product related technical question, I may use the IBM Support Portal to find the answer. Otherwise, I may consult with a co-worker (often times using a Sametime chat) or phone a friend
If I eventually find the answer that wasn't easy to identify, I'll create and publish a technote to the Web to help share that knowledge with others.
How are you using social networking today?
In my work life, I use social networking for sharing information with our clients regarding important news, alerts, updates and issues that may impact their use of our products.
In my personal life, I use social networking to stay in touch with family and friends around the world which allows me to keep up to date with the things that are going on in their lives. Amazing how much I can find out on Facebook that I wouldn't otherwise know about.
How could you see yourself using it in 5 years?
I see myself continuing to participate in the social networking space both personally and professionally. I hope to learn and use newer tools as they become available and as they help to improve the way in which we communicate.
Are you a blogger in the blogosphere? ... Are you a YouTuber? ...Are you an Author? .... Do you Tweet? ...
In my work life I have both created and posted YouTube videos and send tweets regularly on behalf of Rational Client Support. You can identify my tweets as they are stamped with my initials "^DM".
What are some of your favorite webs
I regularly follow and/or contribute to our IBM Rational ClearCase Facebook page, RationalSupport on Twitter, the IBM Rational ClearCase Group LinkedIn group and the Notes from Rational Support blog.
Any other fun tidbits of information about you, your job, or RCS that you'd like to share?
Along with my interest in the outdoors, on a nice cool day I love to take a long ride on my motorcycle along the back country roads of New Hampshire and Vermont.
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Did you know there's a way for you to get priority service request handling, as well as weekly reports and notifications and deeper connections to the skilled support engineers you need to help solve those tricky PMRs? Well now you know, and knowing is half the battle! (Ok, I MAY have just given away that I grew up on the GI Joe morning cartoons, I'm sure you won't hold it against me.) Now that you know about this program, what's the other half of the battle? Easy: knowing what it provides and how to get this for yourself!
This program provides you with broad access to standard support, while allowing you to choose the business areas that require more enhanced support services. Of course, it includes product continuation and online support, but also adds a comprehensive set of additional support features that help you toward rapid and complete issue resolution. Convinced yet? How about some bullet points to really drive home the value you'll see from this program? Why you need Accelerated Value Program Express Support: For more information: To learn more about how we can create a customized Accelerated Value Program offering to meet your needs, visit us online at: http
This program provides you with broad access to standard support, while allowing you to choose the business areas that require more enhanced support services. Of course, it includes product continuation and online support, but also adds a comprehensive set of additional support features that help you toward rapid and complete issue resolution.
Convinced yet? How about some bullet points to really drive home the value you'll see from this program?
Why you need Accelerated Value Program Express Support:
For more information: To learn more about how we can create a customized Accelerated Value Program offering to meet your needs, visit us online at: http
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Building on the success of 2010's Meet the Peeps interview series, we are thrilled to announce our 2011 program which we hope becomes just as successful with your participation and support!
"What's your take on that" is an English-language idiom which asks someone for their opinion and ideas.
Our new 2011 "What's Your Take?" Friday morning blog series will ask and publish a question a week along with a handful of relevant, and thought-provoking answers from Rational Client Support colleagues. We'd love to see this generate discussion and interaction from both internal employees and external clients alike.
That said, let's jump right into our first question of the series:
We asked "Is there any technology that you think should get more respect and adoption but does not?"
Bill Penny, an RCS Knowledge Manager, spoke up and noted: I would have loved to see Google Wave completely replace Gmail (or in more general terms, replace E-MAIL). The wave is how e-mail would have been created had we've known then what we know now. Alas, the dark shadow that is e-mail has a strangle hold on us and migrating to anything different is going to take a revolution of epic proportion.
Cleber Neumann Ribeiro, a Support Manager, agreed with Bill but hadn't used Google Wave. As an addition, though, he also added that a way to integrate our tools and centralize information would save a lot of time.
Jason O'Donnell, another RCS Knowledge Manager (yup, that's me), chimed in at one point and noted that outside of the software realm, I'd like to see solar tech garner more respect and adoption. At present, science seems to be making strides to improving scale of size and cost, but the technology still struggles with the stigma of being an 'alternative' source of energy. There's no reason why solar can't at least become a standard supplemental source, if the environment won't support it as a primary. Solar power is not a flower-power era pipe dream, it is in fact a viable source for sustainable energy today. While it is creeping into commonplace in some installations (think call-boxes on the side of highways with solar panels to help power them), it still seems to be relegated to institutional usage and not yet in the mainstream consumer marketplace. A few more significant adopters, a reduction in cost to the consumer, and a shift in respect towards the technology would go far in bringing the world towards achieving reduction in reliance on fossil fuels and becoming a truly 'smarter planet'.
Pedro Luiz Teixeira De Moura, a Software Developer within Rational Support, also agreed and tossed in his take on solar tech saying: During millions of years nature has used solar energy, but we don't use this kind of energy as best as we could. The human race needs to improve our efforts to use solar energy on buildings, cars, computers, mobiles, and more.
So, you've read our quick thoughts on the tech which we think should get more respect and adoption, now... what's YOUR take? Let us know in the comments below
image source: flickr user drachmann
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We are working to improve the link placement of this very important page, but in the meantime, here are 3 ways to get to our licensing area through the portal:
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Over on the IBM Software blog, post author Mark Scapicchio has outlined some great reasons why you would want to subscribe to IBM Software Newsletter. But let's not stop there, you can even follow the IBM Software Newsletter on Twitter!
Here's Mark's top ten list, as gleaned from his blog post. While these ARE Mark's words, I find I agree with them and likely can't have framed it any better myself:
Top 10 reasons to subscribe to the IBM Software Newsletter:
For any System z users: Subscribe by Friday, June 8 – and check the ‘System z Software’ interest on the subscription form – to make sure you receive our next System z Edition!