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Passion.... Joe Robinson recently wrote an interesting article on the topic over at the Huffington Post. In that article he posits that "Stocking up on positive events is important because we're usually in a losing battle against the negative avalanche barreling down on us from all sides." In the support world, we often see this exemplified, as we only get calls when there's an issue; no one calls us to tell us when products are working perfectly. I think Joe is on to something with his article, so rather than dwell on the problems sitting in our queues, let's talk a bit about our passions and what really gets us excited.
What ARE our passions in RCS? I'm glad you asked...
For Conny Postma, one of our Accelerated Value Specialists, passion is about her family: "I'm the proud mother of a teenage boy. My husband has been a stay-at-home father for most of the time." But that's not the whole of Conny's passion either as she goes on to note: "That gave me the opportunity my to pursue my other passion: working in Support! I really like to dive into technical issues, while at the same time talking and dealing with real human beings, also called clients and colleagues. But, also I'm very passionate about Astronomy: If time and weather allows I'm staring into the night sky and admiring the wonders of the stars and planets that surround us. That is such a peaceful and relaxing experience... "
Taking a different approach to the question, Kelly Smith, whom you all know as co-author of NFRS and overall knowledge activist, tells us her passions revolve around effective and open knowledge-sharing! She notes: "Email is where knowledge goes to die, says Bill French, and this blog post explains it much better than I ever could. In short, if you are providing an answer, that answer is best captured someplace it can easily be found and reused by others... and usually, that's not in your head or in your inbox. Worse, if it's in MY head, chances are that *I* won't even be able to find it when I need it again. Working smarter means not answering the same question over and over again... but providing the answer once where others can find it."
For myself, I find my passion in various places depending on what my life needs at any given moment. Sometimes I like to dive into a project that involves building or modifying something with my hands, like my latest kick to modify a vintage 1930's phone to a digital system functional for my day to day work. Other times, I have a driving need to create in a more artistic manner, which is where my love for photography comes into play. Even other times, I simply find passion and enjoyment from helping other people solve issues plaguing them; no surprise why I work in support on that one... but more than all, I find passion in writing; communicating thoughts and ideas to the world, be it in blog form, technical documentation, or just day to day correspondences. Of course if I just have to get away and clear my head, I hop on my motorcycle and ride off into the sunset... wheels on the ground, of course.
You've heard a few of ours, now we'd love to hear what -your- passions are. What drives your life beyond work? What passion keeps you coming back to work?
image credit: flickr user SanforaQ8
AcdntlPoet 2700019V2G Visits (2682)
Today we have the pleasure of introducing Manish Kumar, also based in Bangalore, India as an IBM Rational Rhapsody Support Engineer. Manish is a like many of us; he works hard and plays hard! He also has a great love for software modeling tools and the Jazz platform as you'll find below:
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I am from northern India. After completing my Engineering studies, I am now settled in Bangalore. I started my career with Mistral Software, learning about embedded systems and various RTOS’s (real time operating systems). At RCS I work on Rhapsody and other modeling products.
How long have you been working for IBM and Rational?
I joined IBM Rational through the Telelogic acquisition. I have been working here for 1 and half years in Rational, and prior to that I was working in Telelogic for 1 year.
Have you had any other roles in Rational?
So far I have only been in the Support role. Now I have a new role where I am involved in exploring Jazz.
What are you currently working on?
I am part of the Modeling support team. I am working on Rational Rhapsody, which is a UML based modeling tool.
Describe a normal day for you.
I generally work for our EMEA region (European) customers.
I must admit that there is no such thing as a normal day for me and that is the most exiting part. I enjoy taking customer queries that can range from a simple one to complex integration or design issue. EMEA customers use Rhapsody extensively, and queries pour in. It is a challenge to meet customer expectations.I learn something new everyday and I love to explore new features of the tool and answer customers queries. On a daily basis I interact with a proactive development team as well as engineers from other support regions, and I use forums actively.
What project are you the most proud of?
One of my most challenging accomplishments was making one of my US customers successful by writing them an adapter file for ARM specific to their own set of tool chain. When I developed this adapter, I was fairly new to Rhapsody and was still in my learning phase but remember it as one of the tasks which made me most happy!
What is your favorite part of working for Rational Client Support?
Every day is a new challenge. You get experience in customer interaction as well as technical stuff.
Do you have an "on the job" hero? If you could "follow" anyone for 24 hours, who would it be?
There are many! Its just difficult name one.
What inspires you in your work?
Inspiration should not be confined to one thing. The more we study and experience, the more material we have to enhance the style and impact of our work.
What tip or trick would you like to share with the class?
Be quick to respond to the customer query to keep them happy.
Tell me about the biggest problem ahead for you?
With support for Rational tools also coming in, there is a learning curve. At the same time, I have to ensure the current customer base is well managed and I have to keep up the performance.
How do you define success?
Work hard, play harder. I believe success is when I am satisfied that I have given my best in my job.
In your spare time, if you have any, what hobbies or activities interest you?
Absolutely love to try multicultural cuisine, a foodie you can say; I love to hit the bar and enjoy life as much as I do as when I am working.
Bangalore has a lot of places to hang out.
When did you first become interested in Embedded Systems and Design?
I have a background of working with embedded systems, so as Rhapsody is used mostly in embedded market, I was interested to learn it from the time I joined Telelogic.
What tools / skills have you acquired that you feel are vital to your success in this field?
As Rhapsody’s a modeling tool, UML and SysML knowledge is important, as well C, C++, and Java knowledge. I acquired debugging skills over time handling customer queries. As I knew to work with Vxworks and other RTOS’s, it helped me in picking out various porting issues and integrations with real time operating systems.
What message would you give to someone just starting out in the Embedded Systems and Design industry?
Keep an open mind and be willing to learn everyday. Have general knowledge of UML languages.
What specifically drew your interest to become involved in the Embedded Systems and Design field?
Rhapsody is a vast tool with at least 15 components. My previous embedded experience could be used here. There was lot to be explored and many new things to be learned. The challenges involved drew me to it.
Aside from Embedded Systems and Design, do you have any other passions?
I love to watch and play cricket and Table Tennis.
If you were stuck on a technology deprived island, what single technology could you not live without?
I cannot live without my mobile, and as a complimentary, give me an SUV!
Any new technologies that you think are about to break into the big time?
Jazz is one such platform.
What future technology would make your life easier?
JAZZ is the upcoming one! Would make the life easier in terms of cross integration between products.
What are you doing to make the planet smarter?
I’m contributing towards making the planet smarter by following the GoGreen initiative. The Go Green India initiative unites every citizens of this planet in an effort to make real and lasting changes in their campus and communities that will protect the environment for years to come. In day to day life I prefer to choose appliances which are environmentally friendly; saying no to paper.
How do you grow your technical skills?
By reading, observing, and learning from every source: customers, peers, development, web, exploring on my own.
Are you a blogger in the blogosphere? ... Are you a YouTuber? ...Are you an Author? .... Do you Tweet? ...
Yes, also an active member on Orkut.
What publications / websites do you read / visit?
I’m active member of SiliconIndia.
Any other fun tidbits of information about you, your job, or RCS that you'd like to share?
I love parties on weekends, and hanging out with my friends. I’m an outdoorsy kind of person; rappelling and rafting are the adventurous outdoors games I like.
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This document has been updated for 2Q09, and republished. You can find it here:
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While I am writing this note, there have been just a few instances where Collaborative Lifecycle Management (CLM) users have faced the issue below. This note is to gather the set of data required for investigations involved in specific situations, as this. I intend to write more notes on this line, which I expect would help users to send to support.
One of the user ID throws errors when trying to access URL for both the CCM & QM applications, but works just fine for JTS. This user ID has been assigned licenses - RQM Quality Profession Floating & RTC Developer Floating. However, it is not checked in both the CCM & QM servers but is checked on the JTS for the license.
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