AcdntlPoet 2700019V2G Visits (2687)
This week we bring the spotlight back into Massachusetts for Aaron Cohen. Aaron is a code-slinger by trade and works to ensure Rational Client Support has the tools necessary to effectively and efficiently get the job done, be it in a technical support role, or in client self assist initiatives. One special editor's call out here to say that Aaron's twitter account, serving as his personal "Notes to Self", proves to be as amusing as it is useful.... you'll likely want to check it out. Now, without further ado, I present Aaron Cohen:
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
As a serviceability and tool developer, I am responsible for crea
How long have you been working for IBM and Rational?
I first joined Rational after graduating back in 2003.
Have you had any other roles in Rational?
When I first joined Rational, I worked as a software engineer supporting Rational's Testing Tools. It was an outstanding team to work with and I learned a lot about working with customers. After 2 years, I moved to our Global Support Enablement in my current role.
However about 2 years ago I took a break from my current role and worked as the Jazz Support Team lead. It was a truly unique experience. The Jazz platform was in an open beta and open to everyone's feedback on how it should be molded into a flagship product.
What are you currently working on?
I am currently working on several project but only 2 of them are externally visible at the moment. The first is The IBM Software Support Toolbar. We built this solution in order to help clients better find the information they need on IBM.COM. The second solution is the IBM Rational Web Serviceability Tool. This is a web based tool which launches autonomic computing scripts in a minimal interface.
Describe a normal day for you.
Normal? What's that?
What project are you the most proud of?
A few years ago I created a tool called RDTE (Rational Diagnostic Tool For Eclipse). It would scan the filesystem and find/diagnose Eclipse configurations that had previously been run. It was a fun project that gave me insight into the internals of how Eclipse worked.
Are you a gadget person? What type of gadgets do you use?
I am a gadget guy! There is no way I can deny it. I currently have an iPhone 4 and have been bringing myself up to speed on iPhone application development.
What is your favorite part of working for Rational Client Support?
It has to be the RCS Community. There are a lot of outstanding people who work here.
What inspires you in your work?
I am consistently, pleasantly surprised with new problems to solve.
What are you passionate about?
I enjoy working with most shiny happy technologies and solving problems.
What tip or trick would you like to share with the class?
If at any point the problem you are solving looks fuzzy, talk to the customer or your stakeholders.
In your spare time, if you have any, what hobbies or activities interest you?
In my free time I enjoy scuba diving, cycling, and hiking.
If you were stuck on a technology deprived island, what single technology could you not live without?
Too scary... not thinking about it.
How do you grow your technical skills?
I am consistently curious. This drives me to read articles, forums, and books to keep my skill sup to date. I often attend presentations and listen to how others are solving problems. Recently I have gained a lot of value out of presenting deep dives into how I solve problems and listen to feedback of how others believe I could do it better.
How do you prefer to find answers to your questions?
Google first and reach out to a community if that fails.
How are you using social networking today?
I am on twitter (@aaronmcohen).
kellypuffs 06000168YK Visits (2685)
Rational Focal Point is a portfolio planning solution that teams can use to make collaborative, objective decisions to deliver business value to customers. Teams can use Rational Focal Point to identify priorities, and then deliver products and projects with the highest business and customer value.Link to download doc on ibm.com
kellypuffs 06000168YK Visits (2684)
Title: Customizing Rational System Architect XT web pages
Abstract: With all the IBM Rational System Architect XT customizations in place, this whitepaper will show you how to create a complete Enterprise Architect Web Site.
Author: Kiran Singh
Publisher: Bill Penny
AcdntlPoet 2700019V2G Visits (2682)
Recycle, reuse, but most importantly... share the knowledge!
Below are the top twenty reused docs for April, 2012 all relating to Rational Licensing. These are the docs which were used most often to helped solve your reported cases (PMRs) on licensing over the month of April. We figure if our TSEs are using these docs to help you, then it stands to reason that those of you who aren't calling in can also use these to help solve your licensing questions or issues as well!
"If it helps you, your coworkers, our clients or our partners to do their jobs and solve problems; if it helps to improve knowledge or skills; if it contributes directly or indirectly to the improvement of IBM's products, processes and policies; if it builds a sense of community; or if it helps to promote IBM's Values, then it is adding value."
Above is an excerpt from IBM's Social Computing Guidelines, which pretty much rock. Even Mashable says so.
And really, knowledge-sharing is what it's all about, isn't it? I know that's what we are trying to achieve with this blog: Notes from Rational Support.
How are we doing? Are you finding this blog valuable? Interesting? Are we helping you to do your job better and solve problems faster?
We'd love the gift of feedback. Let us know how we're doing and what we can be doing better by posting a comment to this entry.
If you're not feeling particularly eloquent, how about just clicking the star next to this entry if you like what we're doing and want to see more.
photo credit: (cc) renaissancechambara