AcdntlPoet 2700019V2G Visits (2475)
This week we have the pleasure of spotlighting Annie Cheng. Annie is a Software Service Analyst for RCS specific to the XL C++ and Fortran Compilers space and has some great insights to share about debuggers and what she sees as vital skills to success. Plus, don't miss some of her favourite websites as well; you may find them quite useful and enlightening in your own space! And, of course, check out our previous interviews too!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I am a Software Service Analyst for IBM Rational XL C/C++ and Fortran Compilers Support team located in Toronto, Canada. Our team help clients around the world to resolve complex compilation technology problems ranging from language standards, coding problems, compiler defects, linking, debugging, parallelism, optimization to questions and best practices on various platforms such as AIX, Linux, BlueGene and z/OS. We collaborate with clients and various system components across IBM to get to the root cause and solution. We also contribute in product release life cycle, product features, testing, documentation and process improvements.
Before joining IBM Canada, I worked in Silicon Valley as a developer on emerging mobile technologies after my graduate school study. I currently live in Vancouver, Canada with my husband and 4-year-old daughter.
How long have you been working for IBM and Rational?
I joined the IBM Rational Compiler team in Toronto in November, 2005.
Describe a normal day for you.
I live on the West Coast, my teams are mostly on the East Coast and my clients are worldwide. To get the most overlap, I start early. The morning is usually packed with meetings and discussions with clients and development teams all around the world for problem analysis, brainstorming, collaboration and issue tracking. After a late lunch, I turn to individual investigation and a lot of the heavy work such as emails, mining data, gathering information for knowledge sharing, etc. I also check emails at night sometimes.
What is your favorite part of working for Rational Client Support?
Overseeing our clients to succeed and realize their technical investment from using our products is my favorite part. Understanding client's pain points built my knowledge about their diverse industries. The complex nature of our client's problems makes everyday challenging and fulfilling. Working with a global team with incredible talent is also very rewarding.
What inspires you in your work?
The problems we face everyday and the people around us. I am learning something new everyday.
What are you passionate about?
I am passionate about helping clients to succeed and realize their technical investments.
In your spare time, if you have any, what hobbies or activities interest you?
I love running. In summer, I run outside in the neighborhood or in the parks; and in the winter, on the treadmill. I participate in local fund-raising running events. I also enjoy hiking and skiing in the mountains.
What type of gadgets do you use?
I am not a gadget person. My cell phone is 8 years old! But I love Amazon Kindle. When we moved from Toronto to Vancouver, we donated a lot of books. I now keep many titles and PDF files in the Kindle. My home is a lot cleaner now! No more half opened books scattered around and the space for the bookcases was replaced with a treadmill which I also love so much!
When did you first become interested in technology?
Maybe at 6 years old, when my 12-year-old brother was building a model ship with remote control circuit boards from scratch. I helped by passing him the tube-like transistors (It was more than 20 years ago and those things are still very bulky!). I sorted them by shapes and colors. I was scorched by the welder and I still have a scar on my wrist. But it was so cool to see the little ship sail in the pond with the remote control later!
What tools / skills have you acquired that you feel are vital to your success in this field?
Problem solving, thinking out of the box and maintaining a high level of curiosity are important in technical fields. However, communication, interpersonal skills, business skills (aka, soft skills) are the ones that make the difference in the long run.
What is on your nightstand with regard to reading?
In my Kindle, I am currently reading "Delivering Happiness" by Zappos's CEO Tony Hsieh. Tony has given some interesting insights about exceptional customer service.
What are you doing to make the planet smarter?
I work from home and do not commute.
How are you using social networking today?
I use Facebook to connect with friends, families and colleagues. I use LinkedIn to connect with colleagues and clients and share product and support news. I also contribute to our C/C++ Cafe blogs for proactive support and knowledge sharing with clients. I am starting to use Twitter to follow interesting people that I could learn from.
What are some of your favorite webs
There are too many to name. I found a lot of the IBM Lotus Connections blogs interesting! Among them are C/C++ Cafe and Notes from Rational Support, of course. And outside of work, I like watching minimalist chef Mark Bitman's cooking videos on NYTimes, and reading on marketing guru Seth Godin's blogs.
Any other fun tidbits of information about you, your job, or RCS that you'd like to share?
Many people may not know that the C/C++ compiler for AIX also ships a GUI debugger called IBM Debugger for AIX. It's a great tool for your debugging needs! And with Rational Developer for Power, it combines the whole edit-compile-debug experience together!
Also, I work remotely, so I don't get to see many of my colleagues face-to-face, so don't be afraid to call and don't be surprised if I call you to catch up!
AcdntlPoet 2700019V2G Visits (2474)
Over on my personal blog, I posted last week about Building a better business: Hiring ducks and eagles for the right jobs.
In that post, I explored the personal experience and positive results of team hiring practices that focused on finding the right person for the right job. The net conclusion of that post being: "Hire to your needs, but also to the candidate’s strengths and abilities. It isn’t easy, but the rewards and your future success depend upon it."
But, I'd like to take that conclusion a step further now, since "future success" is a bit too nebulous for my taste.
From the social business perspective, hiring the ducks and eagles is a critical portion of our success, as people in the right job tend to be more motivated and passionate about what they do. It is this increased level of passion that is such an important building block of success in social business. Without passion, social business just becomes activities that fall flat, and your audiences will pick up on that immediately.
Social businesses with passionate employees, however, are thriving and forging new paths in the world around us. It is that passion which drive employees, either on their own or with slight urging, to get out in the social spaces and share their knowledge and excitement with others. While the passion IS infectious, it also needs to be cultivated.
That passion is either fostered or stifled long before the employee ever has opportunity to play in the social spaces. It begins during the hiring process: identifying and hiring to both your needs and the candidate's abilities right from the get-go builds that foundation to grow your company into the motivated and passionate social business you need. Hire a duck for an eagle's job (or vice versa) and you will stifle that passion. Likewise, put the duck in the right pond and enable the eagle to soar, and that same stifled passion now becomes a raging fire driving both to spread the excitement.
Your audiences can tell the difference between mere activity and authentic excitement, and they will treat your social business accordingly... Can you really afford to not hire the ducks and eagles?
I'll leave you with the video that inspired both post titles and over-arching topics: You Can’t Send A Duck To Eagle School:
AcdntlPoet 2700019V2G Visits (2471)
Yup, it is that time of year... the IBM Innovate 2012 Call for Papers is now open!
If you're a client or business partner, don't miss this unique opportunity!
Innovate 2012, sponsored by IBM Rational, is the event that recognizes, celebrates, and enables the development and delivery of software and systems. You are invited to share your stories and best practices, and to tell the world how solutions from IBM Rational have helped you innovate and transform your software and systems delivery processes.
Why should you be interested?
*IBM employees may also submit speaker applications.
But wait, before submitting to the Call for Papers, take a moment to review this year's streams, tracks and suggested speaker topics. The Innovate agenda will feature over 400 technical sessions in 24 tracks. Innovate 2012 is shaping up to be our very best event yet, so mark your calendars and tell your colleagues!
Improve the chances that your paper will be accepted! Here's 5 ways to increase your odds:
At Innovate 2012, you can share your stories and best practices and tell the world how IBM solutions have helped you innovate, transform, and produce better business outcomes. The Call for Papers ends January 9, 2012. Submit your pape
Need more reasons to act now? If you register before March 14, 2012 you can take advantage of our Early Bird Discount where you can save $200 on conference registration fees.
And lastly, let us know how we're doing with this blog and our other social business efforts here: http
The heritage Boston Metro Rational User Group is cominginto 2009 as its own entity, separate from the Boston Metro RationalClearCase User Group. To avoid any confusion, the user group will nowby named – “New England Rational User Group”.w00t! Two Boston area Rational User Groups! :-)
I am writing toyou today because you are listed as a current member of the legacy usergroup. I heartily invite you to continue your participation with us aswe begin to roll out some exciting new initiatives throughout thecoming year. Please let me know if you wish to embark on this newjourney with the “New England Rational User Group”. [...] if youwould like to send me your thoughts on any ! topic, related to this newendeavor, I would love to hear them. You can email me at:d
We are taking the month of March to developa series of presentations and activities that will be deliveredvirtually as well as in person. We also plan on developing polls tohelp us gauge where everybody’s interests lie.
I hope that youwill carry your continued participation into the new organization. Ourgoal is to enable you through community and IBM channels, helping yourealize the potential of your IBM/
NOTE: To reiterate - the Boston Metro ClearCase User Group will still be functioning. It will just be a separate entity.
kellypuffs 06000168YK Visits (2464)
Four new IBM Education Assistant modules were just published and are now available.
Rational Application Developer 7.5
Thanks to Matt Murphy, Mike Leone and Henry Cui for their dedication to knowledge sharing!