AcdntlPoet 2700019V2G Visits (1060)
Last week was another busy one with another bump of the latest and greatest downloads which have gone live from Rational Support since March 19th; presented below to help you find the fixes you need and stay up to date with your Rational products.... and don't forget to check out the downloads tag to see the fixes you may have missed:
image credit: (c) 2012 WaywardCelt Photography
AcdntlPoet 2700019V2G Visits (1058)
The Rational Licensing Support Community is a great place to find more information on all things related to Rational product licensing. From forums, to wikis, to blog posts, if you are a Rational Software client and you aren't part of this community, you are likely missing out on all the great information you need to be successful using your licenses.
Just late last week Jane Balin published a blog post asking for some feedback about how you're doing! Since the licensing community is designed to help you all with every aspect of your licensing needs, we want to make sure you're getting the content to help you succeed....
... Content like Jane's second post pointing to an article on the Jazz Deployment wiki that she wrote which describes in great details the license usage reports that can be created for the CLM products (RQM, RRC, RTC) with the Rational License Key Server Administation and Reporting Tool. Check it out today!
AcdntlPoet 2700019V2G Visits (1055)
Getting to know the Rational Client Support process- This is an introduction to the IBM Rational Client Support process. Topics include contacting support and addressing PMR severity.
RohitBalduwa 2700066W8H Visits (1055)
The IBM Whole-system Analysis of Idle Time (“WAIT”) tool is a web-based tool for diagnosing performance and scalability bottlenecks, especially in deployed enterprise environments, but useful throughout the software life cycle from development to test to deployed customer environments and IBM customer support.
WAIT uses the same website for initial user registration, downloading of scripts (if desired), uploading of data, and viewing of reports (in your web browser). Thus, to get started, go to:
1. Learn about WAIT: Read about the “Latest News” and updates, read a possibly updated version of this manual, and view an interactive “Report Gallery” of WAIT reports illustrating how WAIT is used.
2. Collect Data from Your System to submit to WAIT and see reports about your own systems. WAIT’s data is sufficiently easy to collect that you can do get it with no agents or scripts, as outlined in “Quick Start.” However, it is often easier and allows more data to be collected to use WAIT’s “Data Collector” scripts. You can also see “Example Input” illustrating of the sort of data that WAIT collects, in particular ps and vmstat on Unix/Linux systems, and java cores or java thread dumps. Java thread dumps have call stacks for all threads in the JVM, as well as monitor lock graphs and verbose garbage collection information.
We also emphasize the data WAIT does not collect: information from Java heaps or other generalized pools of memory. Thus, WAIT inputs do not have information like credit card numbers, social insurance numbers, or passwords, i.e. information about which individuals and companies worry in terms of identity theft and other exploits.
3. Upload the Generated Data: Once you have data from your system or just the “Example Input”, the next step is to upload it to the WAIT server. To do that, “Use WAIT Now.” Clicking this button will allow you to upload your data and see the report all in the same browser window. We will describe that in slightly more detail shortly.
4. View the Report in Your Browser: As you use WAIT, you may wish to “View Your Past Reports”, e.g. to compare the current situation to past situations. Note that when you upload data in Step 3, WAIT automatically shows the report for that data in your current browser Window. There is no need to go back to the main WAIT screen and this Step 4 to see your data.
The first time you use WAIT, it will ask you to setup a UserName (your email address) and password. For example, if you click “Use WAIT Now” in Step 3, the following screen will appear:
As noted in the explanatory text in the box, “Click Cancel If You Would Like To Register” as when you use WAIT for the first time. More specifically clicking “Cancel” yields the following screen in your browser:
Please note that WAIT currently requires its own ID be established – separate from any other IDs you may have with IBM. Thus, enter your email address and password, then click the green “Register” box. Doing so yields:
Entering your new credentials takes you back to the main screen shown on the cover.
If you are uncertain about how to begin or what reports may look like, you can look at a sample gallery of reports by going to the “View Example Reports” – the third entry under Box (1) “Learn About WAIT.”
To get started right away, you can gather your own data, if you do not already have it. If you are an expert, you can collect data with no scripts or agents. For details, see the “Quick Start” entry under Box (2) above “Collect Data from Your System” (also described below in Section 4). However, for most people and situations, it is generally easist to use our Data Collector scripts downloadable for Unix and Windows under the
“Data Collectors” entry under Box (2) “Collect Data from Your System” as illustrated below:
AcdntlPoet 2700019V2G Visits (1055)
We're constantly working to improve and to make sure you have the best possible products and solutions available. That in mind, here's the latest and greatest downloads which have gone live from Rational Support since November 1st, presented below to help you find the fixes you need.... and don't forget to check out the downloads tag to see the fixes you may have missed over the summer and early fall months: