kellypuffs 06000168YK Visits (1849)
Announcement courtesy of Jason O'Donnell, Rational Client Support, Telelogic Knowledge Management & eSupport
Today, August 4th, the Telelogic-Rational Support Integration Team released an update to the Telelogic Support web browser Toolbar which will auto-update the currently installed toolbar. The full new toolbar install is also available at:
This Support Toolbar update addresses the newly renamed Telelogic products to reflect the IBM Rational naming conventions. This will automatically update the toolbar buttons and menu items to ibm.com resources for Telelogic product support through the Rational brand. The toolbar is set to check for updates every two weeks by default; if your current install has not prompted you to run the update, a manual check will detect it and guide you through the install process.
The update released on August 4th has been created to guide you through the Support transition elements, pointing you to the locations for Telelogic Product Support on ibm.com. We have also added a "Try the Support Portal" button, and set the “Communications” button for direct access to the Telelogic Support Overview page on ibm.com where the latest Support Transition Communication can be found along with transition FAQs.
We’ve also updated the product names as displayed in the toolbar to match the IBM Rational branding and point to the key support resources on ibm.com pages. This includes pointers to the product support pages, as well as Electronic Service Requests (ESR), large file transfers (EcuRep), and Passport Advantage (PA) links for full product downloads.
This toolbar is an amazing resource to help you find the information you need, quickly! If you haven’t done so yet, download the full toolbar install today from:
This Support Toolbar has been designed by Rational and Telelogic specifically to assist heritage Telelogic support users through the transition to IBM Rational Software Support. As a Support Client, we know you desire to be self-sufficient in finding what you need when you need it. In this single, customizable tool, is everything a support user needs to locate essential product support sites, search content, find downloads - and more!
TODAY! Tina and Brianna present Case Study with Caroline: Disneys Experience in deploying IBM Rational Tools
AcdntlPoet 2700019V2G Visits (1848)
Day: Tue, Jun 5, 2012
Time: 10:30 AM - 12:00 PM EDT
Location: Southern V - Dolphin
Speakers: Caroline Musgrove, Walt Disney World Resorts; Brianna M. Smith, IBM; Yan (Tina) Zhuo, IBM
Session Code: RDM
Description: Organizations often experience challenges eliciting, elaborating, tracking, and tracing requirements and change requests that impact multiple projects and programs. They feel hampered by an inability to conform to multiple development styles while yet attempting to implement a common framework. They have challenges tracking multiple projects with varying release schedules and dates. And they need better operational effectiveness, including better collaboration, better traceability, and the ability to infuse visual techniques and improve visibility across the lifecycle. For attendees who face similar challenges, this presentation attempts to answer these questions and more. Learn how Disney partnered with IBM to identify a framework whereby teams could effectively elicit, elaborate, and validate requirements, as well as provide better visibility across the lifecycle from business need to solution, from requirements through development and test.
kellypuffs 06000168YK Visits (1848)
kellypuffs 06000168YK Visits (1846)
I have. Just a tiny bit jealous of @katmandelstein and co., especially after reading this entry from Pavan:
I wanna see!!!!
But Pavan has been doing a great job twittering the event for @rationalsupport,
If you want a recap, you can visit http
Additionally, Pavan reports:
The Day 1 of RSC 09 Bangalore got over quite some hours ago. Due to issues related to internet connectivity we couldn't give live tweets for the first day. Hence, I am currently at my home and updating the tweets.Sounds like great fun. Stay tuned for more tomorrow!
AcdntlPoet 2700019V2G Visits (1845)
Rational DOORS Reporting: Module-of-Metrics DXL Case Study at Raytheon- Rational DOORS Reporting: Module of Metrics Case Study at Raytheon by Senior Principal Systems Engineer Jerry Huller. Doors eXtension Language (DXL) plays a critical part in this scenario.