kellypuffs 06000168YK Visits (1981)
We're still ironing out the details, but bookmark this page to learn more and stay apprised of developments in this space. And let us know what other topics you'd like to see in the future.
AcdntlPoet 2700019V2G Visits (1980)
You asked for it, and here it is... more great info on our Service Request processes and how to subscribe to MyNotifications:
IBM Service Request streamlined problem submission process:
This video demonstrates how to use IBM Service Request (or SR) to open a problem online with IBM Support. Access SR through the IBM Support Portal at:
If you are not a registered SR user, first complete the tasks described in the quick start guid
How to Subscribe to My Notifications
This video demonstrates how to subscribe to receive proactive notifications about new and updated technical support content available for your IBM products. Access My Notifications through the IBM Support Portal at:
Of course we'll continue pushing out great how-tos and process information on all of our programs and tools as they are produced and available, many of which have been created based on your direct feedback!
kellypuffs 06000168YK Visits (1979)
Did you miss last week's Jazz Open Mic session? Fret not, we have another one this week! And the next ... and the next....
Please join us Tuesday, March 22 (that's tomorrow!) 10am EDT for the second session in our 2011 Jazz/Rational Team Concert Open Mic Series:
2.x Upgrade to 3.0 with Ritchie Schacher, Rational Jazz Server Development
To help you take full advantage of your software, the Rational Support Technical Exchange hosts Open Mic conference calls and webcasts where technical experts share their knowledge and answer your questions on specific technical topics. Visit this page often for notices of upcoming events. Events will be recorded for those not able to attend live events.
Hope to see you there!
Click out our lineup of open mics: Rational Support Technical Exchange Open Mics & Webcasts
Image credit: Some rights reserved by flickr user p_a_h
AcdntlPoet 2700019V2G Visits (1978)
IBM Electronic Support has been busy producing and posting a series of videos designed to help you gain even more benefits from IBM as it relates to using the Support Portal to find support solutions and information:
kellypuffs 06000168YK Visits (1978)
Can't get enough Rational Support news?
Did you know we're on Twitter?
What will you find there?
Links to new and updated technical support content ... as it happens! We also tweet about relevant developerWorks articles, industry news, education modules, videos, and support events like our open mic series. We cover events like Innovate 2010, developerWorks briefings, and Voice of the Customer events.
We also pass on interesting events and content from others, if it will help you be successful with your IBM and Rational products... from sources like our Global Rational User Groups, developerWorks forums, and more.
Follow us today!
@RationalSupport on Twitter