AcdntlPoet 2700019V2G Visits (4057)
In case you missed it last month, here's another quick nudge to go check out IBM eSupport's
This is a great tool for figuring out what products are compatible with others and how your particular implementations may need to be designed to ensure your success. See? This isn't something we want to keep secret here! So head over to the
We think you'll find these are an invaluable resource to add to your stable of IBM knowledge and solutions! So once you've seen the value, go on and share the knowledge with your colleagues and friends who many be in need of these as well.
AcdntlPoet 2700019V2G Visits (4053)
In lieu of a "Meet the Peeps" post this week (due to vacations, holidays, etcetera) I thought I may wax philosophic for a moment about "community"and building connections.
AcdntlPoet 2700019V2G Visits (4042)
Application Lifecycle Management, also known as ALM, is not a new phrase in software development, but perhaps one with which you are still not entirely familiar. ALM can help improve lifecycle collaboration and software development efficiency. How, you may be asking? Why through diligent application of the five imperatives for ALM, of course!
CM Crossroads has just published an article featuring our Collaborative Lifecycle Management Solution, titled "Five Imperatives of ALM", written by our very own Carolyn Pampino!
Not only does the article detail the benefits of ALM in general, but it also demonstrates how IBM Rational has raised the bar for ALM solutions by articulating five imperatives backed by proof points showing how our integrated product offerings meet those imperatives.
So go on, check out Carolyn's content rich article on CM Crossroads... we hope you enjoy it as much as we have! You can find the article here:
And don't forget to check out our other C/ALM content on the Jazz.net library where we will also publish a .pdf version of Carolyn's Five Imperatives soon! Just point your browser to: http
There, you'll find more great articles like:
ASP Announces "Best Web Support" Winners for 2010 .... And IBM Support Portal Made The List!
Earlier this year IBM was nominated for the Association of Support Professionals annual "Ten Best Web Support Sites" award.
And the outstanding news is that we won!
Of course this all came about from concerted efforts across some major disciplines within IBM including our Support Portal Adoption team, as well as our entire support staff's driven work towards adopting a Knowledge Centered Support (KCS) model for ensuring high levels of content relevancy within our knowledge base. Teamwork is the name of the game here, and ASP has identified us at succeeding in working together to make our clients' lives easier when it comes to solving issues!
This is a coveted award in the web support industry and a very, very hard to get accolade- not only is this a major win for our Technical Support staff and Support Portal teams, but is A MAJOR WIN FOR IBM across the board!
So, take a gander at the ASP announcement here and join us in giving all the teams who have worked so hard on the IBM Support Portal to make it what it is today a hearty congratulations and job-well-done!
kellypuffs 06000168YK Visits (4006)
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