AcdntlPoet 2700019V2G Visits (2201)
There are two solutions in the form of fixes and/or manual workarounds that will resolve the issue. The safer solution is to apply the fix for each named product as directed in the flash above. These solutions should be implemented immediately.
kellypuffs 06000168YK Visits (2201)
All the cool kids are at Lotusphere this week. Here are some Lotusphere social resources for you:
Social Media Aggregator: www.
Follow Lotusphere blogs, tweets, pics, videos, and live streaming at ibm.co/ls11social
Blogs: Share your blogs by registering your blog feed, and use #LS11 in the body of your blog post.
Tweets: Share your tweets using hashtag #LS11.
Photos: Share your photos to the Official Lotusphere Flickr Group of LS11 at http
Videos: Share your videos by tagging your YouTube videos with Lotusphere11, or tweet your video with hashtag #ls11.
Geo-location trips: www.gowalla.com
Gowalla: Check-in for Lotusphere trips by registering for Gowalla at www.gowalla.com and download the Gowalla app on your phone.
Check in and complete trips to earn custom Lotusphere pins. Exchange two pins for Gowalla give-aways (while supplied last) at the social cafes from 1pm – 4pm.
Lotusphere Community: http
AcdntlPoet 2700019V2G Visits (2196)
We'd love your feedback via our survey found here. Read on for a bit of background and explanation.
We launched our Twitter presence in April of last year, Facebook in November, and YouTube in December, with no other agenda than to share knowledge with you; to help you be successful with IBM Rational products.
We're sharing new and popular technotes, IBM Education Assistant modules, information regarding our electronic support tools and programs, pertinent developerWorks and jazz.net articles, how-to videos, webcast/open-mic schedules, and interviews with some of the many interesting people that make up our Rational Client Support teams.
We've been doing this all for a bit now, and would love to hear your feedback about how we're doing, as well as what improvements you may like! To that end, we have built out a short nine question survey to help you provide some quick, anonymous feedback. This survey shouldn't take you any more than 5-10 minutes of time, depending on how thorough you wish to be if you answer the two open text questions. Of course, you can always leave comments in our blog posts here as well!
This is a chance for you to help drive the future of Rational Support's social media initiatives; to have a voice about what changes we could make to help YOU see even more benefit from our social media channels!
Quick! Take our survey here: http://ow.ly/1R9G7
AcdntlPoet 2700019V2G Visits (2194)
Today we have the pleasure of highlighting Ben Silverman. Ben is a four year veteran of Rational Client Support, active as a Knowledge Champion, and as you'll read below, a man with a lot to say with some great self service tips for us all!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My name is Ben Silverman. I am the WW CAG engineer for IBM Rational RequisitePro, Requirements Composer, and Rational Insight. I have been at IBM Rational for 4 years.
How do you grow your technical skills?
I usually like to read up on the latest technologies to see what's out there, instead of only working with the technologies implemented in our products. If there is a new version of Windows, SQL Server, DB2, Oracle, etc... I usually like to check them out knowing that we will soon be testing our products against them. If there is a new programming language or technique, I like to at least go through some basic tutorials to understand the benefits of them. Customers often like to extend our products where they can, so it is important to have some knowledge in this area.
We have a lot of new products, and we are trying to kick the tires as much as our customers do. There is a lot more to our products than the out of the box configuration. Going through advanced tutorials and scenarios out on jazz.net is a good place to start, as it is important to go through all of the scenarios our customers are preparing to do in their environments.
When I am working with one of our products, I like to know exactly how it's working, rather than just knowing that it's working. Looking at configuration files and logs usually provides me with some good information to think about when trying to understand how something is working.
What publications / websites do you read / visit?
jazz.net (Forums, articles, tech tips, videos)
devWorks forums (Forums, whitepapers, tutorials, publications)
Slashdot.org (Technology news)
What tip or trick would you like to share with the class?
RSS Feeds in Lotus Notes!!
When I installed Lotus Notes 8.5, I saw that it lets you maintain RSS feeds on the side bar. Whenever I am working in Notes, I have my email on the main page, and my feeds on the right. Many people know that all of our forums allow you to follow using RSS feeds, but what some do not know is that you can do the same with technotes for a particular product. I've added all the relevant feeds to my list, which include the following:
Technotes for IBM Rational Requirements Composer
What tools / skills have you acquired that you feel are vital to your success in this field?
I have had the opportunity to learn quite a bit about various technologies throughout my career at IBM Rational. Aside from the products we support, there is a good amount of middleware involved that will be valuable in any IT related role. Experience with Apache Tomcat, Oracle, DB2, SQL Server, Websphere Application Server, Cognos, Visual Studio,
Aside from the technical aspect, I think it is also important to build relationships with my peers, and with our customers. Managing customer expectations, making sure that commitments and deadlines are met, and getting the right people involved are all skills that we need to succeed in our roles. People here are always willing to help out wherever they can, which makes it much easier to collaborate when it comes to meeting a deadline, or executing an action plan.
How do you prefer to find answers to your questions?
I prefer to find answers on forums, where there is some proof that an answer/solution has helped someone in some way. Often times, my problems/questions are not exactly the same as one I might encounter on a particular forum thread, but I have found that most of the time if you find the right thread, it can give you some pretty good hints about what to do, or where to look for the answer. I like to solve my own problems rather than being handed an answer that I will apply but not understand. The etiq
How do you define success?
Setting realistic goals and meeting or exceeding those goals is usually a good indication of success. I think in this role, success means that our customers are satisfied, and that we're keeping them satisfied. In general, success to me is not necessarily succeeding on the first try every time, but being able to take lessons learned from any experience whether it be good or bad. Some of the best lessons I have learned in this role have come from not so good experiences.
Do you have an "on the job" hero? If you could "follow" anyone for 24 hours, who would it be?
The process of conceptualizing ideas and turning them in to our finished products fascinates me. Often times, we just learn the new products that are given to us here in support and to our customers without thinking about what kind of problems the products are actually solving. I would like to be a fly on the wall in all of the organizations involved in turning an idea in to a finished product. This includes (but probably is not limited to) the product architects, development teams, product management, and marketing. Having some knowledge or exposure to this process would give all of us in support a better understanding of how we are really helping our clients become successful.
Is there any technology that you think should get more respect and adoption but does not?
I think that RSS feeds are not adopted as often as they could be. We've all seen that tiny "RSS" button on most sites that lets you copy a feed, but most of the time it gets ignored. There is so much activity on jazz.net and developerWorks, and I think the feeds are the best way to be "in the know" with the latest topics. RSS feeds alert us to the latest forum posts, and the latest technotes. There is so much that can learned just by hovering over and glancing at each new thread that comes in through the feed. I have closed several PMR's and escalations just by quickly glancing at new feeds that come in through my RSS reader in Lotus Notes. Often times, a PMR or escalation will come in that has already been discussed on a thread, so keeping up with these has been very beneficial.
AcdntlPoet 2700019V2G Visits (2190)
Last week we gave you a ton of tips from Jazz.net... this week you get a few from our various developerWorks blogs and high-value tech
Using WebSphere? Here's a great new post on automating Wireshark using Lua scripting from Kevin Grigorenko's IBM WebSphere SWAT Blog.
Are you a Rational HATS admin? Just downloaded version 8 did you? Why not take a look at the demo for Rational Host Access Transformation Services V8, Part 1: Installing HATS
Using Rational System Architect? The IBM Support Assistant Lite for Rational System Architect provides an automated way for you to gather initial data needed for the Rational support team to analyze problems relating to the Rational System Architect product. Have you wondered if you can use the IBM Rational ClearCase Remote Client rcleartool commands over SSL (Secure Sockets Layer)? Wonder no more!
Have you wondered if you can use the IBM Rational ClearCase Remote Client rcleartool commands over SSL (Secure Sockets Layer)? Wonder no more!