AcdntlPoet 2700019V2G Visits (1915)
While no channel is meant to be a catch-all, we want to get you the information you want and need in the channels you are most comfortable. Do you find twitter is the best place to find our content and engage with us? Follow us there! Twitter not your style but rather you prefer Facebook? We're posting there as well. Like to be cutting edge? try following our GooglePlus and/or Tumblr blog to help you find the right information at the right time! Check out our news document linked below to see all the channels on which we're active and follow us on the ones you're most comfortable.
And, without losing sight of the work we do in the newer social channels, we also want to ensure you don't forget about some of the most effective community based channels out there surrounding Rational products and topics. Finding answers from previous questions, or even direct community based help with your own specific question can be a great way to leverage the collective wisdom, but even better is when you can join in the conversations and share your own expertise to help others.
While the above are great resources for truly social support with clients and IBMers alike all participating, we also recognize that this isn't a complete list of all the forums or social channels out there. Is your favourite one missing? Let us know in the comments and we'll add it to the list! Or, do you have some other favourite method for finding answers or sharing answers which we haven't touched on? We'd love to hear about those as well!
kellypuffs 06000168YK Visits (1913)
You might have noticed from our Meet the Peeps interview series that we've got peeps all over the world.
But did you know that Rational Client Support has over 550 wicked smart technical support engineers located in 18 locations around the world, providing support in 10 languages?
You do now!
The red stars denote our largest centers.
And yes, there might be a quiz... at Innovate 2010. :-)
AcdntlPoet 2700019V2G Visits (1912)
The following list was reported as the content most referenced by our Technical Support Engineers as they worked your Rational Buildforge, Rhapsody, and Appscan PMRs (problem management records) over the month of October. We hope you find this list as valuable a resource to help you address these issues as our TSEs have:
IBM Rational BuildForge:
IBM Rational Rhapsody:
IBM Rational Appscan:
* This technote has been retired as of Dec, 16th, 2013.
AcdntlPoet 2700019V2G Visits (1911)
Change the public URL for Rational Collaborative Lifecycle Management server V4.0.1- This is a demonstration of changing the public URL for a Jazz Team Server in IBM Rational Collaborative Lifecycle Management V4.0.1. This activity affects IBM Rational Team Concert, IBM Rational Quality Manager, and IBM Rational Requirements Composer.
AcdntlPoet 2700019V2G Visits (1910)
Did you miss Pat O'Connor's session at #IBMInnovate? Join his webinar tomorrow! Pat will be speaking on "How to Use IBM Support Effectively", June 19 @ 12PM EDT! Register now to get your seat: http
2012 - Customer Education - Getting Effective Support - How to use customer support effectively. Tuesday, June 19, 2012 12:00 PM - 1:00 PM EDT