mquimby 060001FAVB Visits (797)
Having an issue with your software? Do you want to provide feedback? How about staying up to date on the latest content for your product? You have a variety of support services and tools from which you can choose!
As a new member of Rational Client Support or an existing one looking for a refresher, it is helpful to know where to go when you have a particular question, problem or goal. We have pulled together a series of videos that help you with that.
The videos, which you can find collected here, provide information on Rational Client Support services and IBM Support services in general. The videos provide an overview of the service or information on getting started. Topics include, but are not limited to:
Here is one of these videos from the Rational Client Support YouTube channel that demonstrates how to log into the IBM Rational License Key Center:
There might be some additional videos added to the list over time. So, keep this page bookmarked and keep it in mind when you are curious about our support and services.
How to create a full link after checking 'Save partial changes' in Rational Quality Manager linked to DOORS
Maeve OReilly 270001WE6Q Visits (739)
The missing links are identified and can be fixed by the broken link icon.
This has been implemented as a user setting. A customer recently asked why is this not the default? Well, consider the actual impact of this if you have thousands of test cases linked to requirements. It will send thousands of requests to DWA. With hundreds of users, DWA would need to be scaled to manage that increase in load. I would leave this feature for the users who need it. I would not activate it for every user as every user is not interested in the link status.
Anish_A 2700024E8C Visits (743)
A splash screen is a graphical control element consisting of window containing an image, a logo and the current version of the software. A splash screen usually appears while a game or program is launching.
Most customers would like to modify the splash screen on the applications and replace the default IBM Logo with their company logo.
1. Stop the UrbanCode Deploy Server/Release Server
CD to $UCD
2. Rename the existing ibmLogoDark.png to a different name
Copy the required logo to the same location in .png format (50PX preferred)
3. Rename the logo to ibmLogoDark.png
CD to $UCD
4. Edit the login.css file modify the padding-top to 150 or a appropriate value to place the image in the Logic Frame
5. Start the UCD Server and enjoy your new splash screen!
Customize RTC attributes for adding the attribute values stored in two Integer attributes in RTC & getting the resultant SUM on the third attribute
Anish_A 2700024E8C Visits (829)
Customizing IBM Rational Team Concert (RTC) attributes for adding the attribute values stored in two Integer attributes in RTC & getting the resultant SUM on the third attribute can be accomplished by following the steps outlined below:
This blog post gives you some basic ideas on customizing WorkItem Attributes and using the DOJO Scripts.
You can achieve more functionality by customizing the scripts to suit your own requirements.
Maeve OReilly 270001WE6Q Visits (727)
I most commonly see DOORS Web Access (DWA) installed on its own server and I prefer this for two reasons:
An important related note is that DWA should be close to the DOORS database server. A ping should be less than 50ms between where the database server is running and where DWA is running. I have twice seen DWA put in a remote location (a different city), with ping times significantly in excess of 50ms. The performance was unacceptable with operations such as login and opening modules timing out.