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Here are two new (and relatively new) videos from IBM eSupport. We hope you'll find these useful, informational, and helpful as you navigate through IBM for your support needs....
This video provides an overview of the IBM Support Portal, a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide.
This video demonstrates the convenience and value of electronically chatting with IBM technical support experts.
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The past week in Rational downloads saw a few new items pop up on Tuesday, and even more come Friday morning... here's the quick recap if you missed them:
And of course, I can't forget the new release of HATS as highlighted by the HATS hotspot blog: HATS v8 is now available!
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If you are interested in learning about CLM Upgrade here is a blog that Dan "Tox" Toczala wrote on jazz.net to consolidate material for the upgrade and communicate with you, our clients. It is pretty short with links to the CLM Upgrade Assessment Tool and to the Upgrade Workshop. Both critical items you will need to prepare for upgrading. Here's a teaser to whet your appetite and show you some of the great stuff Dan is presenting in his post: "To keep that excitement that started at Innovate 2011 going, we’re glad to provide some useful materials that will help you in your move to the CLM 2011 solution. Before you get into the upgrade, take some time and use the upgrade assessment tool. Answering these questions will help you in determining your best path through the upgrade process, and will allow us to provide some help and guidance to those of you with unique situ
Here's a teaser to whet your appetite and show you some of the great stuff Dan is presenting in his post:
"To keep that excitement that started at Innovate 2011 going, we’re glad to provide some useful materials that will help you in your move to the CLM 2011 solution. Before you get into the upgrade, take some time and use the upgrade assessment tool. Answering these questions will help you in determining your best path through the upgrade process, and will allow us to provide some help and guidance to those of you with unique situ
So go on, check out the blog post and get moving -successfully- on your CLM upgrade!
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Abstract from the paper's introduction section:
This whitepaper is designed as a supplement to the Build Forge Online Help Documentation. This document should not be seen as a replacement for the Online Help Manual. Build Forge Administrators and Release Engineering teams should review this document before making any changes to a new or existing environment. The information supplied is not based on IBM recommendations. This white paper is intended to assist in creating scalable and manageable Build Forge environments. The paper is broken down into individual components due to certain software requirements. Build Forge out of the box requires: Database backend, Java Application Server (Tomcat), Web Server (Apache with PHP), and Precompiled Perl Executables (Perl Engine). Each component has its own unique options when considering management and scalability.
After reviewing this whitepaper, apply changes to a test environment before releasing in production. Some of the topics discussed in this paper result in data removal and aggressive purging. Please note that these topics should be discussed prior to implementation.
Released: August 12, 2011
Author: William Frontiero and Joseph Bucanelli
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We have a lot in store for you this week, so grab a cuppa and settle in, ready to devour as much new information as you can!
From interactive demos, to larger scope articles on making government matter, as well as deeper dives into the lates information on Rational Host Access Transformation Services (HATS), we think you'll find at least one of these articles below highly valuable for your business today!
Without further ado, the following items went live on developerWorks Rational this week:
This week developerWorks Rational is also highlighting the following items on their home page and product pages that you may find of interest. Check out the other great resources highlighted over there, covering topics from interactive demos to testing, cost reduction to improving government, as well as a great gob of information on the Rational Host Access Transformation Services home page!
On the developerWorks Rational Home page:
On the Rational Host Access Transformation Services home page: