AcdntlPoet 2700019V2G Visits (2300)
Happy New Year to one and all!
Our survey is now closed as of 11:45pm PST last night. Thank you all who responded for providing your honest feedback and insight!
Once back in the office (after January 3rd) we will begin collating and analyzing all the fabulous feedback we received over the past month and will share our findings with you as soon as we have results to share!
For now, enjoy the remainder of your holidays and try not to think too much about anything or turn the lights up too bright... we're sure the headaches will subside soon enough
AcdntlPoet 2700019V2G Visits (1593)
It's almost here... New Year's eve is just around the corner, and many of you have likely already closed out the day, week, month, and year by this point. But before we get on with the merriment, we have one last bit of business...
Today is the last 'business' day before we close our social business survey. While we are close to our goal for the amount of feedback we wanted, we are still a few short. To that end we'd really appreciate it if you could take 3 minutes and answer 5 or 6 questions ... which will be used to mold and guide our strategies for the next year.
And stay tuned in the coming weeks, as we will collect, collate, analyze and present the data you've given us to highlight what you've said and how we'll be using it in 2012 to guide our business!
kellypuffs 06000168YK Visits (2034)
Wow, I can't believe that 2011 is almost over. It's been quite a year, and continuing the theme, I'd like to share my own subjective look at some of the highlights - the Year in Review on Notes from Rational Support.
Kellypuffs' 2011 Best of NFRS List
I, for one, welcome our new computer overlords
kellypuffs 06000168YK Visits (1861)
By now, you know why. We've shared with you what we do with the feedback we receive - we use it to make our support content even better so you don't HAVE to call and open a support ticket just to find out if X is supported, or how to do Y.
So all year long, we make sure we address your comments and continually improve our content.
Sometimes, we get it right, and sometimes, you let us know that we've gotten it right. I'm not going to lie ... those are my favorite pieces of feedback to read and share.
And today, as we wrap up the year, I'd love to highlight some of the positive Document Level Feedback comments we've received this year:
"Es exactamente la respuesta al problema. Perfecto.'
"Very helpful and clear"
"Solution exposée claire et précise. Merci"
"This is a very useful page, thank you."
"Wish this was a built-in feature of the Analysis Wizard, but this a good workaround. Thanks for posting."
"This is very valuable technote. Please give it high priority to display it in search results."
"The answer was on the money"
"Finally I could resolve my problem. Thanks! "
"The solution worked perfectly."
"Very useful, thank you."'
As you might imagine, this feedback from clients makes our day.
So, as we wrap up the year, a heartfelt thank you goes out to those who, having gotten the answer they were looking for, took the extra step and let us know about it.
mquimby 060001FAVB Visits (1477)
In 2009, Rational Support started a channel on YouTube. We have worked to introduce new videos, reference videos from the channels of our colleagues, and introduce more Rational products to the channel. This year, we had video contributions from Rational products like ClearCase, ClearQuest, and Synergy. We are also excited with our growing number of subscribers, which is approaching 300 this month! Thank you for checking us out!
We are looking to produce more videos and introduce more products to the channel in 2012. As always we appreciate and use your feedback to continue improving. Remember to use YouTube video feedback to let us know how we are doing. Also, by filling out our 2011 social business survey, you can help us improve with our other social business areas like this blog, Facebook and Twitter!
To wrap things up for Rational Support on YouTube in 2011, here is a look at this year's most viewed videos: