And best of all, the IBM Support Assistant is more intuitive and easier to use than ever!
IBM Support Assistant is a complimentary software offering which provides clients with a workbench to help clients with problem determination. With focus on quickly finding key information, running automated data collection and a variety of serviceability tools, clients will be prepared for self-analysis and diagnosis on a wide variety of software problems.
The latest release includes new ways to augment problem determination and enhancements to existing features that you have come to rely on. These new capabilities will allow you to expand your level of analysis from the IBM Support Assistant workbench. Enhancements to this release include increased usability across many key areas of IBM Support Assistant and improved local and remote functions.
Some of the new and expanded features include:
You can get more release information and technical details at the following resource: http
We're off to see the wizard!
Finally! The 2009 Rational Software Conference is almost here!
We've been primping and preening and prepping and polishing, and this weekend, Rational Support will join thousands of Rational Software fans in travelling to Orlando for what is SURE to be a fun and informative week.
Some stuff I'm looking forward to...
and MOST of all,
If you can't make the conference, hopefully you can follow along at home via the RSC@Home Keynote replays, a Remote RSC event near you, or just follow along HERE, where I'll be live-blogging the event.
AND, we have aflickr pool created. Please join and add your conference photos!
Looking forward to meeting you at the conference!
Jazz.net is live with a completely reworked and improved website
The new Jazz.net site includes the addition of Rational Requirements Composer, Quality Manager, and Focal Point for Project Management. We have done what you asked for and made much more of our Jazz Development open and transparent. Now clients and community members will be able to enjoy the benefits of transparent development but no longer just for Rational Team Concert. Now you can participate with us in shaping plans, prioritizing fixes, and interacting directly with our expanding Jazz Development Team for three new Jazz Products. See http://jazz.net/ for the complete details
eGuide now on Jazz.net
IBM Rational support has taken all the best links from our RSDC eGuide mini-CD and posted them online at http
Check it out!
But support provides other content to help you be successful with our Rational products, like IBM Education Assistant modules - mult
Thought you might be interested in seeing the Top Ten Rational IEA modules for March:
Is there a topic you'd like to see in a future IEA module? Leave a comment and let us know!
Rational Team Concert education modules in IBM Education Assistant.
IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Please check them out and let us know what you think ... either via the feedback mechanism at IEA or by leaving a comment here.
Many thanks to Steven Jin and Pam Barnard!