kellypuffs 06000168YK Visits (1561)
By now, you know why. We've shared with you what we do with the feedback we receive - we use it to make our support content even better so you don't HAVE to call and open a support ticket just to find out if X is supported, or how to do Y.
So all year long, we make sure we address your comments and continually improve our content.
Sometimes, we get it right, and sometimes, you let us know that we've gotten it right. I'm not going to lie ... those are my favorite pieces of feedback to read and share.
And today, as we wrap up the year, I'd love to highlight some of the positive Document Level Feedback comments we've received this year:
"Es exactamente la respuesta al problema. Perfecto.'
"Very helpful and clear"
"Solution exposée claire et précise. Merci"
"This is a very useful page, thank you."
"Wish this was a built-in feature of the Analysis Wizard, but this a good workaround. Thanks for posting."
"This is very valuable technote. Please give it high priority to display it in search results."
"The answer was on the money"
"Finally I could resolve my problem. Thanks! "
"The solution worked perfectly."
"Very useful, thank you."'
As you might imagine, this feedback from clients makes our day.
So, as we wrap up the year, a heartfelt thank you goes out to those who, having gotten the answer they were looking for, took the extra step and let us know about it.
mquimby 060001FAVB Visits (1146)
In 2009, Rational Support started a channel on YouTube. We have worked to introduce new videos, reference videos from the channels of our colleagues, and introduce more Rational products to the channel. This year, we had video contributions from Rational products like ClearCase, ClearQuest, and Synergy. We are also excited with our growing number of subscribers, which is approaching 300 this month! Thank you for checking us out!
We are looking to produce more videos and introduce more products to the channel in 2012. As always we appreciate and use your feedback to continue improving. Remember to use YouTube video feedback to let us know how we are doing. Also, by filling out our 2011 social business survey, you can help us improve with our other social business areas like this blog, Facebook and Twitter!
To wrap things up for Rational Support on YouTube in 2011, here is a look at this year's most viewed videos:
mquimby 060001FAVB Visits (1464)
2011 was an active year for Rational in the IBM Education Assistant space. Thanks to the efforts of Rational Support and Development, we were able to produce 80 new modules at the time of this posting! Several products made their first appearances on the site in 2011, including Rational Developer for Power Systems, Rational Synergy, Rational System Architect, and Rational Rhapsody.
We hope you enjoy this content. As always we appreciate and use your feedback to continue improving. If you see a survey when viewing content on the IBM Education Assistant website, take a few moments to let us know how we are doing. Also, by filling out our 2011 social business survey, you can help us improve with our social business areas like this blog, Facebook and Twitter!
To wrap things up for IBM Education Assistant in 2011, here is a look at this year's most viewed modules:
kellypuffs 06000168YK Visits (1701)
From all of us to all of you!
It'll be a quiet week next week here on the blog while your authors enjoy some time with family and loved ones, but we'll pop in from time to time to say hi!.
AcdntlPoet 2700019V2G Visits (1684)
We've been talking about KCS (Knowledge Centered Support) for quite a while now. In the past we've shown you the top reused docs for various products in the month prior. In the spirit of the end of year wrap-ups, however, today we provide you with the top reused docs of 2011 across all product sets. These are the docs which were used most often to helped solve your reported cases (PMRs) over the year. We figure if our TSEs are using these docs to help you, then it stands to reason that more of you who aren't calling in can also use these to help solve your issues as well!
One request though: we'd love it if you'd let us know if the content we show you here (or in other Blog posts/ Tweets/ or Facebook posts) has ever been helpful to you (or not) through our short social business survey... we'd be eternally grateful for your input and feedback: http