Video on the Rational Support YouTube channel is here.
Author: Raymond Pearse
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What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Here's today's last reminder of the upcoming RCS session to help you plan the day during breakfast! To help you remember what you've attended when you get back home, you can reference the full RCS sessions list in our prior post here.
Case Study: Lessons Learned Deploying Rational Products at Telllabs
As IBM moves to a common install technology, a number of challenges and opportunities arise in large enterprise environments. In particular, using the IBM Installation Manager technology to manage large scale deployments in environments with limited user control requires careful planning to complete successfully. This session looks at real world examples that use the Installation Manager to deploy a number of IBM Rational products including Rational Software Architect, Rational Functional Tester, and Rational Team Concert. Learn how one customer used the opportunities to overcome some of the challenges they faced. We will also look at broader lessons learned from these examples, and discuss best practices around the use of Installation Manager in large enterprise environments
Mark Guertin, Software Engineer - Rational Team Concert L3 Development
Christopher Quinones, Software Programmer Manager - IBM Package Developer, Common Component Build
Here's today's reminder of the upcoming RCS session! Keep an eye here tomorrow as we post the final day's reminders at 7:30am EDT to help you plan the day during breakfast! And don't forget, you can always check out the full RCS sessions list in our prior post here.
We've got four great sessions by seven great RCS peeps for you today!
This session will explore issues and strategies for CLM administrators, and how to avoid some of these problems when planning and enacting deployments, including presentation of some resources to enable administrator success. The presenters will introduce themselves and their roles and duties and speak on common escalations issues for Administrators as seen by Rational client success organizations. There will be a brief overview of resources for administrators. An example of resources for administrators will be demonstrated.
The presenters will then answer questions and take comments.
Gerald Mitchell, Rational Global Response Team (GRT)
Ginny Ghezzo, Rational Client Relations
Craig Chaney, Jazz Server Development
Jazz Hub open forum discussion
Due to popular demand the Product Manager (Sreenivasan Rajagopal) for Jazz Hub is having an open forum discussion discuss everything Jazz Hub and address your questions.
Fast-Tracking the Deployment and Management of Multi-Instance Rational Team Concert Implementations and Integrations in a Multi-Network Environment
In this presentation, the audience will see innovative concepts in the areas of architecture, virtualization, and automation to support robust and complex Rational Team Concert environments – developed to reduce deployment overhead and increase ROI..
By leveraging virtual technologies and common best practices have helped in the development of a more modular, standardized implementation approach and architecture for RTC along with supporting services and integrations. This solution looks at an approach to solve the challenges of deploying across disconnected networks, allowing for a lean team of administrators to manage over 60 disparate environments both consistently and predictably. You will see innovative concepts in the areas of architecture, virtualization, and automation to support robust and complex RTC environments – developed in the name of survival.
Stephen Seifert, IBM Accelerated Value Leader
Gray Ross, Raytheon Missile Systems
3:00 - 4:00
Tips & Tricks for Efficient IBM Online Support – Learn What’s Changed & How to Get Your Answers Quickly
IBM has made many updates to its online support tools over the past year. Learn the best practices for utilizing these exciting tooling changes and policy updates. We’ll discuss and demo the best ways to work with IBM’s online tools, obtain fixes, manage licenses, and engage IBM’s support engineers. This session is a “must-see” for all IBM clients – large and small.
Additional bonus: We’ll be demoing dramatic design changes planned for later in 2013! See what's coming and provide feedback directly to IBM's web team leadership!
Patrick O’Connor, Communications Strategist, IBM Electronic Support Adoption
Are you ready to take your reports on the road? Within the CLM solution, IBM now offers an enterprise level reporting solution called Rational Reporting for Development Intelligence (RRDI). RRDI delivers dashboard style reports in a variety of formats. With the RDDI-compatible mobile extension in IBM Cognos, you can deliver highly interactive and self-contained reports to your mobile users. Managers and executives who require high-level and drill-down reports can make business decisions within their organizations on the go. Our goal is to demonstrate the mobile solution using the Cognos 10 Go! Mobile components. We will discuss the deployment, design, implementation, and user experience of IBM Cognos Active Reports. This report delivers powerful capabilities based on data from the CLM applications that your organization can use to make informed business decisions. Take your CLM reports to the next level and join us for a live demonstration on an Apple iPad.
Ben Silverman, SWAT/Escalation Engineer - RequisitePro/ Requirements Composer/ Rational Insight
Chris Fleischer, Technical Support Engineer - Collaborative Lifecycle Management (CLM)
Welcome to Orlando! Now that we are all arriving here at Voice/Innovate I'd like to take this opportunity to introduce myself. My name is John Banks-Binici, and I'm the new Director of Rational WW Client Success Delivery. I report directly to Wendy Toh Vice President of Rational Client Success. Many of you had a personal and direct relationship with my predecessor, Chris Flynn, over the many years he held this position at Rational Support. I too look forward to building a partnership with all of you to make sure we at Rational are doing all the things you need us to be doing to pro-actively ensure your success with our products and solutions.
I'm very excited about this year's Innovate sessions, especially those presented by our own Rational Client Support teams. We have over 4,000 attendees this year, with 470+ breakout sessions and workshops, 210 client presentations, 135 business partner presentations, and a cutting edge Technology Expo with over 60+ business partner sponsors as well as IBM offerings.
I hope you look forward as much as I do, to this truly unique opportunity to share with each other our successes, our challenges and our plans going forward. If you'd like to meet with me please reach out via your IBM sales account representative and schedule an executive 1x1.
Here's your reminder of the sessions for today! Keep an eye on the blog the rest of the week as we will post the day's reminders at 7:30am EDT to help you plan the day during breakfast! And don't forget, you can always check out the full RCS sessions list in our prior post here.
Session ID #
A virtual scenario for practice performing a CLM server rename
There are various reasons to desire to change the server name: corporate policies change, changing subnets, or to have a fully qualified domain name. There are several use cases which are supported by the server rename capabilities in Rational CLM from creating a new staging environment to going from pilot to production. This hands-on workshop will enable the user to understand the planning and activities involved with renaming a CLM server.
Gerald Mitchell, Rational Global Response Team (GRT)
Scrum is one of the most popular approaches used by agile teams and Rational Team Concert one of the best tools available to support it. We briefly review the Scrum framework and then work through an example of setting up a product backlog and planning and executing the first sprint.
Millard Ellingsworth, Community Leader - Collaborative Lifecycle Management
Hello there! @kellypuffs here. Jason has kindly invited me to guest-post, and I just wanted to share a fun little haiku deck I put together, riffing off a great article that appeared in Social Media Today, in which the author reminds us that the same simple rules we live by also apply to social media.
Editor's Note: If you will be at IBM Innovate 2013 next week, stop by the Social Playground where both Kelly and Jason will be hanging out and helping to answer questions about social business involvement. We'd love to meet you in person and have real-life conversations!
My name is Larry Paise, and I am the Worldwide Director of the Rational Accelerated Value Program (AVP). I have posted a video blog to the IBM Rational Support YouTube channel welcoming AVP customers to IBM Innovate 2013. In the video, I talk about the Innovate event and some of the services available there for AVP clients. Check it out below or at the Rational Client Support YouTube channel.
As called out in the video, many of the YouTube demos can also be found in the developerWorks Technical Library. This is a great resource for anyone who may not have access to social sites due to corporate network limitations or other issues preventing use of social sites but still allowing for access to developerWorks. You can even subscribe to the library via RSS for an easy way to quickly see what's new.
Last month developerWorks moved an unprecedented amount of data and community assets through an upgrade to Connections v4 and to a new hosting environment.
As might be expected with a project of this size, there were a few bumps along the way. To help navigate these changes, following are answers to some of the more commonly asked forum questions since our go-live on April 15. From the FAQs about the upgrade found here, below are some of the items which may help you find your favourites forums once again:
Q. What happened to my forum follows?
A. We were unable to retain settings for following forums and threads. You will have to re-establish forum follows. On the forum you want to follow, click Following Actions > Follow this Forum. It is also possible to get a feed for Forum topics. Please refer to product documentation for more information. UPDATE 5/13/2013: We have restored pre-existing forum follows. This action should not have interfered with any follows that have been manually set up since the upgrade. Click these links to view forums that you're following ortopics that you're following.
Q. What changed with Forums?
A. Forums were migrated from our legacy forum software to Connections Forums. All existing threads and messages were retained. To learn more about the new forums, see the Connection v4 product documentation on Forums or learning resources links here.
Q. What about RFE Community Forums?
A. Some of our developerWorks users also use the IBM RFE Community (link) to communicate enhancements to our product teams. RFE Community forums will be migrated to a private forum. Unfortunately, links or bookmarks to RFE Community forums will no longer work after the the migration. Please re-establish these links through the RFE Community after the migration. To help with re-establishing these links, here is the Rational RFE Community main page.
Here they are; the latest and greatest downloads which have gone live from Rational Support since May 7th! They are listed below in an effort to help you find the fixes you need in order to stay up to date and successful with your Rational products.... Plus don't forget to check out the downloads tag to see the fixes you may have previously missed:
We're inching closer to Innovate, IBM's Technical Summit, but we don't want to forget you, our core audience, who may not be able to attend this year. So, while you'll see an obvious up-tick in Innovate content over the past week and into the next few, we're still going to be blogging the best support information we can to help you be successful. As before, here's the articles, featured downloads and demos that went live on developerWorks Rational this week:
Implement continuous integration in Rational Build Forge
By: Lily Wang, Technical Support Professional, IBM and Jin Feng, Technical Support Engineer, IBM
Create a continuous integration project in Build Forge and integrate it with a Rational ClearCase code library
Products: IBM Rational Build Forge, IBM Rational ClearCase
We are also pleased to feature Contributing Author Fariz Saracevic
Fariz Saracevic has worked for IBM Rational software since 2004 and is currently a member of the IBM Rational Offering Strategy and Delivery team. He leads agile ALM scenario design, as well as the Rational Money that Matters sample project team, to advance the Rational solution for Collaborative Lifecycle Management (CLM). He works closely with other Rational team leads to define and advance agile ALM and CLM capabilities. Before taking this CLM leadership role, Fariz was the Automated Software quality product manager. He co-authored Software Test Engineering with IBM Rational Functional Tester: The Definitive Resource (IBM Press, 2009) and has written or co-written several articles. Fariz speaks at worldwide conferences on the topic of agile ALM. He holds a master's degree in information technology from Virginia Tech and a Bachelor of Science degree from George Mason University. Fariz can be reached at firstname.lastname@example.org.
Innovate 2013 is IBM's new Technical Summit. If you've not yet solidified your travel and registration, hurry, time is running out!
If you know you can't be there, have no fear, you'll still be able to get some of the great content and information coming out of the conference, here on the Notes from Rational Support blog, over on the Innovate blog, and on the Invisible thread blog as well as through Livestreams of the keynote presentations and roving reporter interviews.
For a taste of what to expect, here are six promo spots on Youtube highlighting some of the tracks available:
Of course this is the track that is near and dear to my heart... more so this year than others as I'll be on the ground at Innovate, live tweeting, blogging, staffing the Social Playground, and helping to answer questions and provide guidance on becoming more social in the business space. If you'll be at Innovate, stop by and say hello; I'd love to meet you all face to face and chat about social support!
Once again, our friends at IBM Rational User Education have released some great videos to help you with integrating DOORS and RTC, as well as discussing some advanced functions and features in the DOORS 9.x versions. Both series are a bit of a different style video than you may be used to from support as they are presented by product SMEs in a webinar / discussion style.
Note: We've only embedded the first video so as to not overwhelm this post with embedded youtube players.... for the other three, you'll need to click through the title links to enjoy.
Have you found a technote that helped you solve an issue without having to open a PMR? Let us know by rating and leaving feedback on that content using the "Rate this page" stars on the top right of the content or the box of the same name at the bottom of each technote! Your feedback is highly valuable to us as we work to improve the quality of solutions and help you solve issues more effectively and efficiently.
Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. These are the top content reused during April to help solve your Rational Focal Point, Rational Change, Rational Team Concert, or Rational Quality Manager issues. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution:
I'm pleased to announce a virtual opportunity to 'Jam' (collaborate and share feedback) on two topics: DevOps and your information experience with IBM Rational Products. This Information Experience Jam started this week, continues until May 24th, and does not require a confidential disclosure agreement (CDA).
Here's your call to ACTION!
Please register for the Information Experience Jam (if you have not already) and join in the discussions at the following link:
This Jam is an extension to the Orlando VoiCE taking place on June 2nd. Whether or not you are attending the face-to-face event, I welcome you to participate in this virtual event spanning a select set of topics spanning the Rational portfolio.
We look forward to jamming with you! Author: Marie Bradford and the IBM VoiCE Team
As we're knee-deep in preparations for Innovate, IBM's Technical Summit, we're still committed to getting you the best information we can to help you be successful with our products an in your daily work. To that end, here's the articles, featured downloads and upcoming webcasts that went live on developerWorks Rational last week:
Plan and design for product variants for long-term success
By: Joanne L. Scouler, Curriculum Architect, IBM and Martin R. Bakal, Worldwide Offering Manager, Electronics Industry, IBM
Incentives and best practices for a product variants strategy, implementation, and management Products: IBM Rational DOORS, IBM Rational ClearCase, IBM Rational Rhapsody
The Innovate SmartSite Is Live! The Innovate SmartSiteis now live! As a registered attendee, you can use the SmartSite to view all sessions and activities offered at Innovate 2013, create a personalized agenda, learn more about exhibitors, and more. To log into the SmartSite, create an account using the confirmation number provided in the email you received when you registered. The agenda builder alone is worth its weight!
Stay Ahead: The Game
Have some fun in the weeks before Innovate! Innovate 2013 has an official game, Stay Ahead: The Game, written by IBM Software Economist, Innovate speaker and puzzle wizard Walker Royce. You and your colleagues are sure to find fun as you noodle over challenges such as "The Power of Big Data," "Going Beyond the Clouds," and "The ABCs of Social Media." Collaboration helps, so share this game today and see if you have the mental mettle to stay ahead.
Innovate on SlideShare
Check out some of these great Innovate resources: The IBM Rational SlideShare channel has a wide variety of Innovate assets you can use! There's so much content, you'll just have to go there and see, then narrow down into the tracks you're interested in... but don't miss the 5 reasons to attend!