kellypuffs 06000168YK Visits (1414)
Just a quick note to let you know that Release 8 of the IBM RFE Community was just deployed, with updates for over 150 features/defects since the last release.
A couple of the highlights of this release:
RFE Community, Release 8 - New Features
RFE Community FAQs
kellypuffs 06000168YK Visits (1636)
AcdntlPoet 2700019V2G Visits (6242)
... to do the same.
Problem: Ineffectual meetings. Meetings that take longer than they should. Too many meetings. Meetings that consistently sound like this five minute video... "The Conference Call" by David Grady.
But what about those meetings you HAVE to attend just in case something comes up, or to stay informed about developments and progress on projects or programs? Easy. That is what wikis, discussion forums, blogs, and RSS feeds are for; staying informed when it matters!
Collaboration does not mean scheduling a one hour meeting. Collaboration can be done at any time of the day, regardless of your colleagues' availability. Using internal wikis, blogs, and discussion forums, you can not only collaborate more effectively and have written record of your progress, but you can do so across time zones and geographic boundaries. Using RSS feeds, you can keep an eye on any updates from a single location across communities and functional groups.
(Ooooooh, here comes the work plug! In the interest of transparency, yes, I work for IBM, and yes IBM owns Lotus. That said, I honestly -do- think the tooling I am about to discuss is effective and worthwhile, and I don't say that about much!)
Using Lotus Connections, you can build communities to support collaboration and reduce the number of "essential" meetings you attend. Because Lotus Connections has wiki, blogging, discussion, bookmarks, file storage, and many other capabilities, the online collaboration can take place at your discretion. Priority management can now be more effectively accomplished as you no longer need to balance those silly meetings with getting actual work done. And because Connections is built with RSS features, you can set up your feeds in the tool of your choice to stay up to date with all the items YOU care about and participate on your own terms.
While I use Lotus Connections for a wealth of reasons in IBM, I find the most beneficial part of it all is the RSS capabilities. The RSS feeds I watch for the various communities I participate in allow me to quickly glance at updates and determine if the information is something I need to focus on now, if it can wait, or if I need to pay attention to it at all. Information triage, as it were, in milliseconds. This has truly been the single most effective tool to combat information overload I have used to date.
So, now that you've divested your self from those ineffectual meetings... are driving the meetings you do attend with a new vigor and granular focus based on specific agenda items posted to your wiki (and updated later with details of the discussions)... and are globally collaborating with colleagues across time zones, what more can you do to reduce meetings and influence people? The answer: Work on your meeting etiquette.
Here are a few tips I've picked up along the way... and I'll say right up front, I have broken every single one of these at one time or another, so don't think I am throwing stones in a glass house here:
But don't take my word for it all... check out "The 22 minute meeting" a six minute iGNiTe video presentation by Nicole Steinbok. Here's the link to the instructional poster too. Nicole makes some stellar points via some very amusing fashions.
I truly hope this has given you some good tips, tricks, or tools to use to make your day to day job more effective and efficient. If for nothing else, I hope it gave you pause to think about what you can do as an individual to help make sure your meetings are run as crisp and concisely as possible, with few distractions, clear goals, and shorter run times. After all, if you can make a small difference, imagine what we can accomplish if we ALL make those small differences....
image credit: (cc) flickr user Ha-Wee
kellypuffs 06000168YK Visits (1758)
Wanted to make you aware that the next phase of the 5 star rating/tagging pilot is now live, with a new Highest Rated section now available in the Overview Top Ten portlet of the IBM Support Portal.
Currently 5 star ratings are being piloted in Rational ClearCase and DOORS products. We will be adding more products to the pilot in the coming months.
AcdntlPoet 2700019V2G Visits (2062)
Get on the KCS train! We've run the numbers, reviewed the data, and found the top support documents from last month. These are the docs which were most commonly reused over the course of our TSEs assisting with calls.
With our KCS (Knowledge centered support) ideals in mind, our reuse data tells us these docs should be of great benefit to you all.... We hope highlighting this content here will help you as well, and maybe even save you some time in resolving issues or finding the right answers...
image credit: flickr user Mike Miley
Advanced Rational Performance Tester Reports: 5 Way to Get Deeper Insight into Performance Test Results
kellypuffs 06000168YK Visits (3059)
This new developerWorks article gives five tips for using some of these advanced features, all of which have helped tremendously in real-world performance testing projects with large companies.
Advanced Rational Performance Tester Reports: 5 Ways to Get Deeper Insight into performance test results
kellypuffs 06000168YK Visits (1647)
Rational User Groups are independent, user-run organizations that provide an open forum to promote information exchange between customers and Rational staff. They bring together bright minds and bright ideas.
Mar 2, 2011 - RUGA (Rational User Group Austria)
Mar 23, 2011 - San Diego RUP Users Group - SDRUG
kellypuffs 06000168YK Visits (1391)
IBM Rational Developer for Power Hub blog have posted links to some great learning resources:
We have created three playlists on the IBMRational YouTube channel to show what you can do with Rational Developer for Power, and how you can do it. As we create more videos they'll be added to these playlists, so all you need to do is bookmark the playlist and you'll have access to all the demos available:
kellypuffs 06000168YK Visits (1820)
Jazz.net have a great new video tour of Rational Requirements Composer Beta 2a and Lifecycle Linking.
We examine in this video some of the latest capabilities provide in Rational Requirements Composer (RRC) Beta 2a, including comment navigation, editing rich text, use cases, user-interface sketches and business process diagrams. From the dashboard, we also have viewlets that show the lifecycle status of the implementation of requirements, in Rational Team Concert (RTC) and validation using Rational Quality Manager (RQM) test cases. These requirements are also viewed as lifecycle links, in both the implementation and test plans.You can find more over at the IBMJazz YouTube channel. Enjoy!
kellypuffs 06000168YK Visits (2824)
Lots of fun last night at the Watson Viewing Party in the IBM MassLab in Littleton, Massachusetts. The cafeteria (and the overflow All-Hands Room) were standing-room-only, filled with IBMers - past and present - and their families.
All I can say is ... "wow!"
And maybe: "What is up with Watson's betting strategy?"
I've posted a couple of pictures here, and more on the IBM Rational Support Facebook page.
If you missed all the fun, visit http
And here's a fun fact I learned about Watson last night.... In its early days, Watson once speculated that the diet of butterflies was "kosher".
kellypuffs 06000168YK Visits (2149)
AcdntlPoet 2700019V2G Visits (1691)
There are three new demonstration modules for IBM Rational BuildForge on the IBM Education Assistant for Rational website:
The IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements. Take a tour of IBM Education Assistant
kellypuffs 06000168YK Visits (1127)
AcdntlPoet 2700019V2G Visits (2826)
Use the IBM Rational ClearQuest Full-Text Search Administrator tool in ClearQuest version 7.1.1 and later to set up, configure, and administer the full-text search feature. From the Download Description:
This tool replaces existing full-text search tools such as cqtssetup.pl and cqtsdbcrawler.pl, which are included in ClearQuest 7.1.x. The tool hides the complexity and low-level details of setting up, configuring, and administering full-text search. Use the Rational ClearQuest Full-Text Search Administrator tool to run a set of command-line options from the server where the full-text search feature is installed.
Sounds great, right? Well go on, you can get it here: http
image credit: (cc) flickr user QuinnDombrowski
AcdntlPoet 2700019V2G Visits (2360)
This week, we asked Rational Support IBMers what tip or trick they'd like to share... below you'll find some great advice about global collaboration, using Lotus Notes and associate applications more effectively, and information on making Support Portal more effective for YOU!
First up is Wendy Page, an RCS Software Advisory Team manager, with some recommendations for collaborating with global teams. Wendy notes:
"When working with remote colleagues, especially in foreign labs, I take a couple of minutes to ask them about something in their locale before beginning a work conversation.
For instance, when I next talk to my CDL development team, I will ask them about their New Year's Holiday, whether they traveled to see family, what traditions they cele
Paula Cox, a Rational Client Programs manager, has some great tips for using tables in Lotus Notes:
In Lotus Notes (perhaps we can have a thread on JUST Notes tips)...two things have made everything easier.
Debra Johnson, another Rational Client Programs manager, has even more advice surrounding Lotus Notes:
One of the things in Lotus Notes Teamrooms, email, databases etc., that Paula Cox (thanks Paula- she is our Lotus Notes guru) taught our team was to use the 'shift' plus the 'minus' key to minimize the open documents. This helps if you need to find a category or event from the list. To use this function, click in the results, then press the 'shift' and 'minus' keys; it will collapse everything in that window to the highest level.
Lastly, our eSupport guru Pat O'Connor gives us some simple but highly effective tips on using the Support Portal:
For the IBM Support Portal:
So, there you have some great tips and tricks from the people who work with these tools, sites, and distributed teams every day... do YOU have any tips to share? Anything that you find makes your life a little easier or efficient? Work related or otherwise, we're all ears and eager to learn new ways to improve!
image credit: (cc) the incomparable flickr user AndyP UK
AcdntlPoet 2700019V2G Visits (3028)
Rational VoiCE India 2011 will be held on Wednesday, February 22, 2011 at the Leela Place Hotel.
To register and see a complete agenda, go here> Rational World Wide VoiCE Events-VoiCE Bangalore, India
To whet your appetite, here's a quick list of the tracks...
Want more info? Check out the more detailed session abstracts for these VoiCE tracks to be presented in Bangalore on February 22nd, 2011 (Additional information is available on the Private VoiCE community for those who have registered for this event). See instructions on this page for joining the VoiCE Community.
If you would like more information about these VoiCE events, please contact the VoiCE team at email@example.com
AcdntlPoet 2700019V2G Visits (2515)
This is a free preview of the first two modules of IBM's training course: RS810 Essentials of IBM Rational Team Concert V2.0. You can find the full course in IBM's course catalog as part of the Rational Team Concert training path.
Preview the Essentials of Rational Team Concert - Web-based Training Modules
This one-day course provides an introduction to IBM Rational Team Concert 2.0 using the Eclipse client. Team members learn to join a project, set up their local and repository workspaces, use work items and Jazz source control to manage changes, and understand some of the project reporting and monitoring capabilities of Rational Team Concert.
AcdntlPoet 2700019V2G Visits (1904)
Did you know that you have the ability to review and add comments to the under-development Help documentation for the Collaborative Lifecycle Management pre-release Online Help (In progress)?
This infocenter is under-development and includes the in-progress Help documentation for Rational Quality Manager, Rational Team Concert, and Rational Requirements Composer. You can review and add comments to each topic.You can provide feedback on help content easily using the commenting pane at the bottom of each help page.
Your effort helps improve overall documentation quality. This system is closely monitored by the writers responsible for the content, so don't be surprised if you see a follow-up reply from other members of the Rational documentation team or other people on something you've posted.
Learn about commenting and provide feedback. The released version will be available on ibm.com.
Build a Java Data Objects application by using Rational Software Architect 8.0 and the Google App Engine SDK
kellypuffs 06000168YK Visits (2320)
Build a Java Data Objects application by using Rational Software Architect 8.0 and the Google App Engine SDK
Many thanks to author Ali Manji!
kellypuffs 06000168YK Visits (1793)
All the cool kids are at Lotusphere this week. Here are some Lotusphere social resources for you:
Social Media Aggregator: www.
Follow Lotusphere blogs, tweets, pics, videos, and live streaming at ibm.co/ls11social
Blogs: Share your blogs by registering your blog feed, and use #LS11 in the body of your blog post.
Tweets: Share your tweets using hashtag #LS11.
Photos: Share your photos to the Official Lotusphere Flickr Group of LS11 at http
Videos: Share your videos by tagging your YouTube videos with Lotusphere11, or tweet your video with hashtag #ls11.
Geo-location trips: www.gowalla.com
Gowalla: Check-in for Lotusphere trips by registering for Gowalla at www.gowalla.com and download the Gowalla app on your phone.
Check in and complete trips to earn custom Lotusphere pins. Exchange two pins for Gowalla give-aways (while supplied last) at the social cafes from 1pm – 4pm.
Lotusphere Community: http
AcdntlPoet 2700019V2G Visits (2918)
A series of white papers providing an overview of different installation scenarios for ClearCase and ClearQuest: These four scenarios involve the use of IBM Installation Manager technology, used with these Rational products starting in the 7.1 release.
kellypuffs 06000168YK Visits (2174)
How to write a Rational Synergy Plugin
AcdntlPoet 2700019V2G Visits (2297)
Passion.... Joe Robinson recently wrote an interesting article on the topic over at the Huffington Post. In that article he posits that "Stocking up on positive events is important because we're usually in a losing battle against the negative avalanche barreling down on us from all sides." In the support world, we often see this exemplified, as we only get calls when there's an issue; no one calls us to tell us when products are working perfectly. I think Joe is on to something with his article, so rather than dwell on the problems sitting in our queues, let's talk a bit about our passions and what really gets us excited.
What ARE our passions in RCS? I'm glad you asked...
For Conny Postma, one of our Accelerated Value Specialists, passion is about her family: "I'm the proud mother of a teenage boy. My husband has been a stay-at-home father for most of the time." But that's not the whole of Conny's passion either as she goes on to note: "That gave me the opportunity my to pursue my other passion: working in Support! I really like to dive into technical issues, while at the same time talking and dealing with real human beings, also called clients and colleagues. But, also I'm very passionate about Astronomy: If time and weather allows I'm staring into the night sky and admiring the wonders of the stars and planets that surround us. That is such a peaceful and relaxing experience... "
Taking a different approach to the question, Kelly Smith, whom you all know as co-author of NFRS and overall knowledge activist, tells us her passions revolve around effective and open knowledge-sharing! She notes: "Email is where knowledge goes to die, says Bill French, and this blog post explains it much better than I ever could. In short, if you are providing an answer, that answer is best captured someplace it can easily be found and reused by others... and usually, that's not in your head or in your inbox. Worse, if it's in MY head, chances are that *I* won't even be able to find it when I need it again. Working smarter means not answering the same question over and over again... but providing the answer once where others can find it."
For myself, I find my passion in various places depending on what my life needs at any given moment. Sometimes I like to dive into a project that involves building or modifying something with my hands, like my latest kick to modify a vintage 1930's phone to a digital system functional for my day to day work. Other times, I have a driving need to create in a more artistic manner, which is where my love for photography comes into play. Even other times, I simply find passion and enjoyment from helping other people solve issues plaguing them; no surprise why I work in support on that one... but more than all, I find passion in writing; communicating thoughts and ideas to the world, be it in blog form, technical documentation, or just day to day correspondences. Of course if I just have to get away and clear my head, I hop on my motorcycle and ride off into the sunset... wheels on the ground, of course.
You've heard a few of ours, now we'd love to hear what -your- passions are. What drives your life beyond work? What passion keeps you coming back to work?
image credit: flickr user SanforaQ8
PUBLISHED: ClearCase Remote Client and Change Management Server Data Collection for Problem Analysis
kellypuffs 06000168YK Visits (2459)
ClearCase Remote Client and Change Management Server Data Collection for Problem Analysis
kellypuffs 06000168YK Visits (2569)
This video shows you how to integrate the IBM Rational ClearCase Remote Client Extension with IBM Rational Application Developer. It will walk you through the steps necessary to install and configure the integration of ClearCase Remote Client Extension 7.1.1 and Rational Application Developer.
kellypuffs 06000168YK Visits (2453)
AcdntlPoet 2700019V2G Visits (2202)
There's no doubt that "social" is the new web. Over the past two years we saw businesses adopt social networking at an unprecedented pace. But what will this year bring in the social spaces? More particular, what role will social business play in software support in 2011? We posed that very question to Rational Client Support and found a myriad of ideas and opinions.
From one of our Rational System Architect and Modeling TSEs, Pritesh Patel, we get the high level view of social business: "The information highway has become a social gathering place where more and more people using it are being seduced by digital media. You no longer have to invite someone for a cuppa tea to have a chinwag and gossip. In support, we have a huge bucket full of data (gossip) that we share. We can now reach out to our clients and provide them with necessary information, which can then reverberate across our various social-business channels. All major organizations are using these tools to create a buzz and that's what we're doing also. We promote support and build a different kind of rapport with our clients."
Sumant Renukarya, a Rational Synergy and Change TSE follows on Pritesh's view with: "We already see a major shift in the way the information is spread, thanks to social networking. At support, the following points play a major role with social networking: social business provides quick access to the required information like specific product related installers, fixpacks, readmes, etc. Promoting events and hence better attendance. And it adds a personal touch with clients, developers, and support personnel."
One of RCS' Knowledge Managers, Phil Wall, points out that: "Social Media in 2011 needs to be more interactive. We have been serving up information, videos and education through our Notes From Rational Support, Twitter, and Facebook channels almost like how a Newspaper reports the news to subscribers. What will make our social business channels more interesting to our community in between relevant information sharing?"
And that, dear readers, is a great question. What will make our presence more interesting? I'll leave you with these two additional questions in hopes of finding out:
What do you think 2011 will hold for software support in social business? What would you like to see from us in these spaces?
image obtained from: flickr user Rosaura Ochoa, illustration by Gerardo Obieta
AcdntlPoet 2700019V2G Visits (2862)
Personal eminence has been on my mind a bit lately, which has led me to take a few actions of my own including my individual addition of an About.Me profile (Kelly has one too ), to signpost our own eminence in the digital spaces. You're going to read that phrase (digital personal eminence) a LOT below, so let me quickly define that out for you: eminence is a position of distinction or superiority. Personal digital eminence, then, is about the power of your electronic presence as a brand; your individual distinction on the web. I'm working to improve mine, and Rational Client Support's of course, but that is easier said than done.
We all know the big brands online. I am guessing you can easily name 5 right off the top of your head without even trying. Individual -people- are a bit more difficult to identify, though I am sure you could still easily name 5 within a short amount of time. These are brands and individuals who likely have rock-star status across the globe; the ones which are known beyond social or cultural boundaries. But that is only the tip of eminence, as both brands and people need to be knowledgeable in their areas in order to really solidify their standings.
In a general context like this, it is very difficult to gain that level of eminence without being a large-scale celebrity. But what if we look at particular contexts within spaces that are important to us? The spaces in which we play on a daily basis... Personal eminence in these contexts can be seen all around you. In the support world this is displayed by those whom are always readily answering questions or sought after for advice. Personal -digital- eminence is just as easily seen if you are involved in forums, user communities, or subscribe to blogs or RSS feeds: it is found in the people you follow, the people who are visible, the people who are always learning and more importantly -sharing- in the digital realms.
Building this personal digital eminence for yourself, however, isn't overly difficult, and is ultimately important for you as well as for your company whether it is IBM or a small unknown start-up. Individually, personal eminence is a direct influence on career success. Now imagine a company which boasts a large number of individuals who all have some level of personal digital eminence... you're likely imagining a very successful company that has a solid, trust-worthy brand backing it up; a company who's name elicits that sense of reliability, much like IBM, I'm guessing.
A quick connection of the roll up from personal to corporate eminence should tell you exactly how important this can be to individuals and businesses alike. It is for this reason that I encourage everyone to join the conversations in your spaces, as yourselves; to step forward and take control of your own personal digital eminence.
Of course, participation alone isn't enough. Not only do you need to be active in your communities and networks, but you need to be authentic as well. Don't be afraid to stand out as a subject matter expert, but don't try and pretend you're one if you aren't. Take criticisms in stride and admit mistakes when they happen (oh, and they will happen). Be open and honest with your opinions, and listen to others as well. Genuine communication is not only a key to building eminence, but also a good life skill as well! Of course, it is this kind of authenticity paired with activity which will skyrocket your personal digital eminence to new heights, improving your company's brand eminence as well as your own career.
I'll ask you now to heed this as a call to action for both IBMers and the public alike: Get out there and distinguish yourself in -your- space. Be passionate, become the subject matter experts, give back to the communities and forums you frequent, and become your own individual brand. Only you can control your personal digital eminence, but it can benefit so many more!
Image credit: (cc) flickr user RambergMediaImages
kellypuffs 06000168YK Visits (1626)
Very cool IBM commercial but perhaps you want to know more. Here's a longer (22-min), but very interesting video: David Ferrucci of IBM discusses the DeepQA Project; the technology and architecture behind IBM's newest technological innovation, the question answering and natural language processing system, Watson.
It IS exciting! And wicked cool!
And p.s. can I get of those nifty clear dry-erase boards in my office?
UPDATE: Seen on Twitter: Check out this preview: NOVA PBS Special on @IBMWatson: "Smartest Machine on Earth." Premiering Feb 9 @ 10pm EST http
kellypuffs 06000168YK Visits (2138)
Planning with Rational Team Concert 3.0