AcdntlPoet 2700019V2G Visits (2266)
I'm sure you know by now that we absolutely adore getting feedback. It helps us improve our own capabilities to help you and create better content that meets your needs.
And this is where you come in! You can help us serve you better by leaving feedback on our technical content. If you found a great knowledge document that solved your issue or if you had trouble finding what you needed, we want to know! Whether you have comments, questions, suggestions or ratings, we love to receive your feedback!
Did you know?
Don't forget to let us know if the content helped you achieve your goal too by selecting Yes, No, or Don't Know as seen in the image below!
Click to learn more about why we love your feed
kellypuffs 06000168YK Visits (3431)
When I first started writing this blog post, it was going to be about ALL the things that drive me crazy when they arrive in email. But then I realized that it was a loooong list .... a Herculean effort, especially if your inbox reminds you of the Augean Stables BEFORE the big clean-out. Unfortunately, we'll have to go about it the old-fashioned way ... one shovel-ful at a time.
So, if you too want to work smarter, more openly, transparently, and effectively, you'll need to pick your battle. One at time, look at the pain points or areas of inefficiency and look to make one change at a time.
What's a better way to share files then? A link to where you've posted THE file is infinitely preferable. Nearly all available file repositories support some type of direct linking. Why not host the file in a single location and share that location out? Not only will this reduce our inbox sizes and keep us out of mail-jail, but it also means you only have to update one location when changes occur, rather than sending out another round of messages with yet another attachment.
So, a good place to start? Start sharing YOUR files more smartly, and set an example for others, Gently guide others to bettter collaboration methods, and file storage methods.
I'm happy to report that I receive very few files in email anymore. I'd love to hear YOUR experience.
kellypuffs 06000168YK Visits (2260)
Here it is ... what you've been waiting for. We've run the numbers and these are the technotes that were used most often by our technical support engineers to solve cases.
Lots of good stuff here ... maybe something you've been looking for?
1250403: How to obtain your Rational license keys
1308308: How to move licenses to a new server
1250433: Obtaining your Rational license keys
1474620: How to install Rational License Key Server 8.1.x on Microsoft Windows
1131335: Utility to collect ClearCase logs and diagnostic data on Windows
1302974: System Requirements for ClearCase 7.1.x
1324457: How to reset a lost DOORS Administrator password
1117710: How to point to a Rational License Server to get licenses
7016566: About the Rational System Architect Information Center
1294762: System Requirements for ClearQuest 7.1.x
1208895: Utility to collect ClearCase logs and diagnostic data on Linux, AIX, HP-UX and Solaris
1265239: Rational License Server Delivery and Support
1324456: License Troubleshooting Guide
1298482: Create and Manage Your Enhancement Requests in the Rational RFE Community
1410649: Stay connected to IBM Rational Client Support
AcdntlPoet 2700019V2G Visits (3003)
This news flash is for all customers who use the Mozilla Firefox browser with our Rational products. Please take note of the direction particulars as they relate to your usage of the browser and level of product support IBM Rational is able to provide:
Rational Firefox browser support direction: http This document serves to provide details regarding support for Mozilla Firefox with IBM Rational products and announces our intent to support the Firefox ESR releases, starting with the Firefox 10 ESR release which released on January 31st, 2012. Please click the link above to review the announcement in its entirety.
This document serves to provide details regarding support for Mozilla Firefox with IBM Rational products and announces our intent to support the Firefox ESR releases, starting with the Firefox 10 ESR release which released on January 31st, 2012. Please click the link above to review the announcement in its entirety.
kellypuffs 06000168YK Visits (3659)
Well, it's Week 2 of the grand WOTI experiment, and things are moving along swimmingly. We've got a nice little race shaping up in the Sent email department. Jason put us all to shame Week 1, by sending a grand total of three, count 'em, THREE (3) emails, easily winning the WOTI Overachiever of the Week Award. Week 2, we're all settled in for the long haul, and so i thought it would be a good time to discuss Step 2: Group Conversations and Identify Use Cases.
Luis Suarez tells us that it's easiest to first break up the mail in your inbox into 2 categories: Things That Belong in My Inbox and Things That Don't.
Things That Belong in My Inbox
Things That Don't
We've started breaking down the "everything else" bucket and grouping them into use cases. We'll be looking to move that information or transaction to a better home.
In a lot of cases, especially in these early days, that means transitioning closed conversations/ tasks/ knowledge-sharing to a more collaborative/open venue, and turning "bad" email into "good" email (aut
Here are some ideas:
Again, it all comes down to mindful processing of email, and spending just a couple of extra moments to stop and think .... is this the best way to share this information? Is anyone else likely to need this knowledge in the future?
Think NOT just of the immediate, tactical need for information or action, but the ability to capture that knowledge/action for reuse so that the entire organization can benefit in the future, and not re-invent the wheel, or waste time recreating knowledge assets that folks aren't sharing.
Is there a better way than email? I bet there is!