kellypuffs 06000168YK Visits (2312)
You want immediate benefits from your IBM Products and solutions. We are committed to helping you get the most from your investment.
For just this reason, we have created a new webinar series to get you started fast with your IBM Rational support experience.
We have two new webinars:
Customer Support Orientation – shows you how to leverage IBM Rational’s web-based and assisted support capabilities to get what you need, quickly
License Key Center Introduction – takes you through the Rational License Key center – the easiest way to obtain new and updated keys for your software products.
Our April 2009 Webinar series schedule:
Webinar Date Time
Customer Support Orientation 04/14/09 (Tue) 01:00 PM EST (10:00 AM PST)
Customer Support Orientation 04/16/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/17/09 (Fri) 10 AM EST (7 AM PST)
License Key Center Introduction 04/20/09 (Mon) 2 PM EST (11 AM PST)
Customer Support Orientation 04/21/09 (Tue) 01:00 PM EST (10:00 AM PST)
Customer Support Orientation 04/23/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/24/09 (Fri) 1 PM EST (10 AM PST)
License Key Center Introduction 04/27/09 (Mon) 10 AM EST (7 AM PST)
Customer Support Orientation 04/28/09 (Tue) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/29/09 (Wed) 11 AM EST (8 AM PST)
Customer Support Orientation 04/30/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 05/1/09 (Fri) 1 PM EST (10 AM PST)
Check online for additional webinar dates and times.
Webinar and Audio Conference Information
To attend the “Customer Support Orientation” Webinar
1) Visit http
2) Select “Join a Meeting” and enter Conference ID: COGITOS
For audio the US Toll free number is 1-866-907-1016, participant passcode: 910409.
US, Canada and Caribbean Toll free number: 1-866-907-1016
Argentina Toll free number: 1-800-666-3713
Venezuela Toll free number: 0-800-100-8366
Mexico Toll free number: 001-800-514-7826
Brazil: +55 11 3351 7034
To attend the “License Key Center Introduction” Webinar
1) Visit http
2) Select “Join a Meeting” and enter Conference ID: 4626806
For audio the US Toll free number is 1-877-421-0030, participant passcode: 529412.
Also the toll number is (770) 615–1247, participant passcode: 529412
Please submit any questions about this series to firstname.lastname@example.org .
kellypuffs 06000168YK Visits (1523)
Well, it's official.
I'll be making my 4th trip to the Rational Software Conference in Orlando, May 31 through June 4. Whoo hoo!
I'll be blogging and twittering and taking pictures, and being a general nuisance.
We've got a Twitter ID: @rsc2009. We've got a Twitter hashtag for all your #RSC2009 tweets. We're on facebook.
We've got Danny Sabbah, Steve Mills, Scott Hebner, Grady Booch and ... the Mythbuster guys!
There will be 2009 limited edition Rational Support Moo cards, if I ever get off my butt and order them.
The indefatigable Patrick O'Connor will be manning the eSupport pedestal in the Solution Center and would LOVE to show you the new and whammy IBM Support Portal, scheduled for full deployment later this year.
Very exciting stuff ... more to come, I'm sure!
Who else is going? Tweetup, anyone?
In the Kellypuffs' archives:
Four times a year, we review and gather up content that has beenidentified by clientsand support as the most usefultechnotes in solving problems or answering questions, and publish it ina document we call the Top Rational FAQ Links by Product.
This document has been updated for 1Q09, and republished. You can find it here:
Wecontinue to increase the number of products this tech note addresses, and you can now subscribe to thisinformation in your favorite RSS reader.
Run! Subscribe! Now!
New this quarter:
Rational Business Developer
Rational Quality Manager
ClearCase and MultiSite
ClearQuest and MultiSite
Rational Data Architect (Information Management)
If you find this tech note useful, please provide feedback via the Rate This Page mechanism.
kellypuffs 06000168YK Visits (2220)
Here's hoping for a good crowd and a lively discussion.
You can read more about it on the ClearCase developerWorks forum. Please feel free to post your questions in advance.
See you there!
kellypuffs 06000168YK Visits (1855)
Date: April 21st (4/21)
Location: IBM Rational, 20 Maguire Road, Lexington, MA 02421
Please come, enjoy some food & drink, network, get educated on a couple of high-level items, and have a chance to win a really cool prize.
AndandAND ... Beth Friday, VP of WW Rational Client Support, will be speaking!
More info and register here.
Hope to see you there!