kellypuffs 06000168YK Visits (2201)
How do we do that?
We monitor trends and topics, both in the support tickets we receive and resolve, and the documents accessed out on the web. We use this data to target specific activities around the areas that matter to YOU.
We've noticed we're getting a lot of questions around the in-session detection feature of IBM Rational AppScan, and so our support engineers have created the first ever IBM Education Assistant module for AppScan:
Basics of AppScan Standard's in-session detection feature.
Check it out! And many thanks to Paul Esteban for his work.
What is the Rational RFE Community?
The Rational® RFE Community is a place where you can collaborate with Rational development teams and other product users through your ability to search, view, comment on, submit, and track product requests for enhancement (RFEs).
The community acts as a front-end database bridged to the back-end Rational ClearQuest® database called RATLC. New submissions, user comments, status changes, and developer comments are bridged between the Rational RFE Community and RATLC several times a day. The bridge to RATLC allows our development teams to work with the process and tools they are most comfortable with, while allowing our users to collaborate in an open community environment.
With this change, we can:
Some popular features of the Rational RFE Community:
What questions do you have?
kellypuffs 06000168YK Visits (1847)
A brief overview of software downloads, generating license keys, changing entitlements and getting support is available in a new video entitled "Rational OnDemand" (13:24). It is not intended to replace any in depth training such as the PA Online tour.
There are 5 new modules on using License Key Center (LKC):
The videos can be found on the login screen of License Key Center
For more information:
kellypuffs 06000168YK Visits (1609)
@RationalSupport tweets were the most popular in July, as measured by click-throughs to our content?
Check it out!
Lots of good stuff here ... what do YOU want us to tweet about?
kellypuffs 06000168YK Visits (1859)
We are in the process of scheduling these now and updating our website, but in true web 2.0 fashion, you get to hear it here first!
Check out this exciting line-up:
Many thanks to Ali Manji for his work in pulling these together!
kellypuffs 06000168YK Visits (1477)
I have. Just a tiny bit jealous of @katmandelstein and co., especially after reading this entry from Pavan:
I wanna see!!!!
But Pavan has been doing a great job twittering the event for @rationalsupport,
If you want a recap, you can visit http
Additionally, Pavan reports:
The Day 1 of RSC 09 Bangalore got over quite some hours ago. Due to issues related to internet connectivity we couldn't give live tweets for the first day. Hence, I am currently at my home and updating the tweets.Sounds like great fun. Stay tuned for more tomorrow!
kellypuffs 06000168YK Visits (1627)
All the details can be found here:
Pavan Hoskeri, a Rational Support Engineer out of our Bangalore office, will be live-twittering the event for @rationalsupport.
The hashtag for RSC2009 remains the same for all our global events (#rsc2009), so you can follow the action.
If you aren't following us yet on Twitter, now would be a good time to fix that! :-)
kellypuffs 06000168YK Visits (1464)
Announcement courtesy of Jason O'Donnell, Rational Client Support, Telelogic Knowledge Management & eSupport
Today, August 4th, the Telelogic-Rational Support Integration Team released an update to the Telelogic Support web browser Toolbar which will auto-update the currently installed toolbar. The full new toolbar install is also available at:
This Support Toolbar update addresses the newly renamed Telelogic products to reflect the IBM Rational naming conventions. This will automatically update the toolbar buttons and menu items to ibm.com resources for Telelogic product support through the Rational brand. The toolbar is set to check for updates every two weeks by default; if your current install has not prompted you to run the update, a manual check will detect it and guide you through the install process.
The update released on August 4th has been created to guide you through the Support transition elements, pointing you to the locations for Telelogic Product Support on ibm.com. We have also added a "Try the Support Portal" button, and set the “Communications” button for direct access to the Telelogic Support Overview page on ibm.com where the latest Support Transition Communication can be found along with transition FAQs.
We’ve also updated the product names as displayed in the toolbar to match the IBM Rational branding and point to the key support resources on ibm.com pages. This includes pointers to the product support pages, as well as Electronic Service Requests (ESR), large file transfers (EcuRep), and Passport Advantage (PA) links for full product downloads.
This toolbar is an amazing resource to help you find the information you need, quickly! If you haven’t done so yet, download the full toolbar install today from:
This Support Toolbar has been designed by Rational and Telelogic specifically to assist heritage Telelogic support users through the transition to IBM Rational Software Support. As a Support Client, we know you desire to be self-sufficient in finding what you need when you need it. In this single, customizable tool, is everything a support user needs to locate essential product support sites, search content, find downloads - and more!
kellypuffs 06000168YK Visits (2612)
But support provides other content to help you be successful with our Rational products, like IBM Education Assistant modules - multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business needs.
The Top Ten Rational IEA modules for June:
You can find these, and many more, here.
Is there a topic you'd like to see in a future IEA module? Leave a comment and let us know!
kellypuffs 06000168YK Visits (2326)
This document has been updated for 2Q09, and republished. You can find it here:
We continue to increase the number of products this tech note addresses, and you can now subscribe to this information in your favorite RSS reader.
Run! Subscribe! Now!
New this quarter:
kellypuffs 06000168YK Visits (1726)
Vacations. Beaches, Holidays...
One of my colleagues reports that he will be out of the office next week at the Beep Baseball World Series in Stockton, California: League games will stream live all week long. More information at: Boston Renegades.
Those of you in the Mass Lab area can catch the Renegades at the Northeast Beepball Championship in Waltham, MA on August 29.
Once again, I have been freed from the tyranny of my inbox and calendar, and it is GOOD.
So, in spite of several hundred warnings to NOT DO IT, I initiated the steps to change my name at work. Lulling me into a false sense of security, I actually received mail in my new name for a couple of days before it all fell over and went boom.
Since Wednesday night of last week, I have not had access to my email or Lotus Notes calendar. Of course, I didn’t CARE on Thursday and Friday, because I wasn’t at work.
Then came Monday.
Yesterday morning, I panicked. Just a little. I went into the office, having no idea where I was supposed to be all day, nor what I was supposed to be doing. I missed meetings, I’m sure. And then there are those hundreds of emails piling up unread in my inbox.
Today, I find it liberating.
I’m freed from the tyranny of the daily grind, and forced to find other ways to share knowledge and communicate.
I’m picking up the phone (what a novel concept!). I’m getting up and walking down the hall to ask my question that way. I’m using our internal chat client.
Instead of living in my inbox, where I am interrupt-driven by whatever arrives there next, I’m living in our team wiki… making sure our project work is available to others, even if I can’t flood their inbox.
I’m more focused, less distracted, and my knowledge-sharing practices are improving.I think Luis might be on to something here.
kellypuffs 06000168YK Visits (2092)
Pleased to announce the publication of a new IBM Redbook: Rational Application Developer V7.5 Programming Guide.
This book is a collaboration of several Rational Application Developer subject matter experts, including Rational Client Support's own Lara Ziosi and Henry Cui.
This IBM Redbooks™ publication is a programming guide that highlights the features and tooling included with Rational Application Developer v7.5. Many of the chapters provide working examples that demonstrate how to use the tooling to develop applications, as well as achieve the benefits of visual and rapid application development
Table of Contents:
Part 1. Introduction to Rational Application Developer
kellypuffs 06000168YK Visits (1957)
Rational Application Developer for WebSphere Software, Version 7.5.3
IBM Rational Modeling Extension for Microsoft .NET, Version 7.5.3
Rational Software Architect for WebSphere Software, Version 7.5.3
Rational Software Architect RealTime Edition, Version 7.5.3
Rational Software Architect Standard Edition, Version 7.5.3
Rational Software Modeler, Version 7.5.3
kellypuffs 06000168YK Visits (1322)
Please try to attend as this will provide us a chance to start working in other venues (instead of IBM) and tighten the community even more (e.g. we're visiting each others' places of work).
The meeting information has been changed to reflect the new location. You can find driving directions/map by following this link:
All products previously known as Telelogic, are now known under the IBM Rational brand name.
On June 2, 2009, all 18 "Telelogic" products were renamed to "IBM Rational". You will see this change reflected on the various product support pages and in DCF. Please note the URLs have remained the same, so you can still obtain the support you need from the same locations on ibm.com.
IBM Rational Telelogic product-specific support pages on ibm.com
Visit our Telelogic support overview site - http
kellypuffs 06000168YK Visits (1290)
The good folks at ibm.com have just released a new feature which displays the results of our Rate This Page surveys at the top of each document page, like so:
Now, you too can see what feedback has been received on our documentation. As Rate This Page surveys are received, the results are processed, and will be displayed for those technotes.
So this is a good time for me to repeat my call for feedback on the content you find and use on Rational's support pages on ibm.com. Your feedback helps us determine what content is useful and relevant, and what content is not ... so we can fix it! :-)
kellypuffs 06000168YK Visits (1290)
This release includes significant improvements for the user to streamline and simplify subscription creation.
The following list highlights the new functions, products and content sources included with this release.
And best of all, the IBM Support Assistant is more intuitive and easier to use than ever!
IBM Support Assistant is a complimentary software offering which provides clients with a workbench to help clients with problem determination. With focus on quickly finding key information, running automated data collection and a variety of serviceability tools, clients will be prepared for self-analysis and diagnosis on a wide variety of software problems.
The latest release includes new ways to augment problem determination and enhancements to existing features that you have come to rely on. These new capabilities will allow you to expand your level of analysis from the IBM Support Assistant workbench. Enhancements to this release include increased usability across many key areas of IBM Support Assistant and improved local and remote functions.
Some of the new and expanded features include:
You can get more release information and technical details at the following resource: http
kellypuffs 06000168YK Visits (2171)
Back from a very exciting Rational Software Conference where I was run off my little tiny glass slippers... blogging, twittering, and taking photos.
It was a great time, filled with lots of information, and good people. I really do think the best part of these conferences is getting to connect with peers, clients, and business partners, and I'm pretty fond of our Open Mic program for much the same reason.
Rational's Open Mic series allows for some informal discussion and Q&A around some very interesting topics and products, and we are in the process of getting three more queued up for you!
Visit our Open Mic page on ibm.com for more information.