kellypuffs 06000168YK Visits (2054)
Wanted to make you aware that the next phase of the 5 star rating/tagging pilot is now live, with a new Highest Rated section now available in the Overview Top Ten portlet of the IBM Support Portal.
Currently 5 star ratings are being piloted in Rational ClearCase and DOORS products. We will be adding more products to the pilot in the coming months.
AcdntlPoet 2700019V2G Visits (2355)
Get on the KCS train! We've run the numbers, reviewed the data, and found the top support documents from last month. These are the docs which were most commonly reused over the course of our TSEs assisting with calls.
With our KCS (Knowledge centered support) ideals in mind, our reuse data tells us these docs should be of great benefit to you all.... We hope highlighting this content here will help you as well, and maybe even save you some time in resolving issues or finding the right answers...
image credit: flickr user Mike Miley
Advanced Rational Performance Tester Reports: 5 Way to Get Deeper Insight into Performance Test Results
kellypuffs 06000168YK Visits (3531)
This new developerWorks article gives five tips for using some of these advanced features, all of which have helped tremendously in real-world performance testing projects with large companies.
Advanced Rational Performance Tester Reports: 5 Ways to Get Deeper Insight into performance test results
kellypuffs 06000168YK Visits (4001)
For more information, please visit www.ibm100.com (htt
It's really quite impressive, and well worth spending a few minutes on a Think Friday afternoon.
Makes me proud to be an IBMer.
kellypuffs 06000168YK Visits (1954)
A good message always bears repeating ...
Visit the IBM Rational License Key Center for lots of useful material on understanding and using your Rational license keys:
Are you new to Rational?
Activation Kit Video New
The new Downloading Activation Kits video steps you through downloading your activation kit for RTC, RQM, RAD, RSA and other Rational products (9:27)
Basic Training Videos
Getting Started with Licensing and PA Guide The new Getting Started Guide (.pdf) covers the most basic of licensing questions to advanced topics for power users. Our goal is to help you efficiently deploy your Rational tools.
Rational Downloads Visit IBM Passport Advantage Online for product downloads and for ordering media.
Rational License Servers The license server manages your floating license keys. Visit this technote to learn about compatibility and where you can get the server.
kellypuffs 06000168YK Visits (1937)
Rational User Groups are independent, user-run organizations that provide an open forum to promote information exchange between customers and Rational staff. They bring together bright minds and bright ideas.
Mar 2, 2011 - RUGA (Rational User Group Austria)
Mar 23, 2011 - San Diego RUP Users Group - SDRUG
kellypuffs 06000168YK Visits (1759)
IBM Rational Developer for Power Hub blog have posted links to some great learning resources:
We have created three playlists on the IBMRational YouTube channel to show what you can do with Rational Developer for Power, and how you can do it. As we create more videos they'll be added to these playlists, so all you need to do is bookmark the playlist and you'll have access to all the demos available:
kellypuffs 06000168YK Visits (2078)
Jazz.net have a great new video tour of Rational Requirements Composer Beta 2a and Lifecycle Linking.
We examine in this video some of the latest capabilities provide in Rational Requirements Composer (RRC) Beta 2a, including comment navigation, editing rich text, use cases, user-interface sketches and business process diagrams. From the dashboard, we also have viewlets that show the lifecycle status of the implementation of requirements, in Rational Team Concert (RTC) and validation using Rational Quality Manager (RQM) test cases. These requirements are also viewed as lifecycle links, in both the implementation and test plans.You can find more over at the IBMJazz YouTube channel. Enjoy!
AcdntlPoet 2700019V2G Visits (3064)
The replay of the TED talk "Final Jeopardy! and the Future of Watson" is available here:
Host Stephen Baker, author of "Man v. Machine," discusses Watson's performance on Jeopardy!, and the possible real-world applications of this technology with a panel of experts. The panel includes: IBM Watson Principal Investigator Dr. David Ferrucci, IBM Fellow and CTO of IBM's SOA Center for Excellence Kerrie Holley and Columbia University Professor of Clinical Medicine Dr. Herbert Chase.
I highly recommend taking the 33 minutes and watching this panel discussion. Some amazing bits of information about Watson's early beginnings, challenges, and what the future may hold. Exciting stuff!
And how about some other links about IBM's Watson while we're at it... lots of great info here:
As you digest all the information from the links above, I'll leave you with this: Jim Powers, a Worldwide Technical Enablement Lead for IBM Software Group, Sales, gave us some fun and interesting insights after Wednesday night's final Jeopardy! game.
"I had the privilege of attending the Littleton lab event last night to watch Watson kick some (very smart) human butt with 300+ of my colleagues and their families. I was both impressed and proud (as was the rest of the audience), as we watched a machine about the size of several refrigerators make television history.
Some great food for thought there, Jim...
This week has truly been ground breaking for our understanding of what natural language processing can accomplish. I can't wait to see where this technology takes us in the future, both from the machine perspective personified by Watson, but also from the social-learning and social business perspective as Jim outlined. Exciting times!
kellypuffs 06000168YK Visits (2064)
The oh-so-wonderful Bob Leah announced a new minimalist dW blog theme available for dW early adopters, and as I can never resist a new bit of blogging shininess, we have jumped into the pool.
Bob has made it very easy to apply and customize the new template, even for someone like ME, who just knows enough HTML/CSS to be dangerous.
I love the new look ... what do you think?
kellypuffs 06000168YK Visits (3367)
Lots of fun last night at the Watson Viewing Party in the IBM MassLab in Littleton, Massachusetts. The cafeteria (and the overflow All-Hands Room) were standing-room-only, filled with IBMers - past and present - and their families.
All I can say is ... "wow!"
And maybe: "What is up with Watson's betting strategy?"
I've posted a couple of pictures here, and more on the IBM Rational Support Facebook page.
If you missed all the fun, visit http
And here's a fun fact I learned about Watson last night.... In its early days, Watson once speculated that the diet of butterflies was "kosher".
AcdntlPoet 2700019V2G Visits (2838)
This issue is being investigated by IBM Rational as a high priority and a fix for the Java we ship for our products will be made available. Updates will be made to this alert as new information becomes available.
kellypuffs 06000168YK Visits (2456)
AcdntlPoet 2700019V2G Visits (1990)
There are three new demonstration modules for IBM Rational BuildForge on the IBM Education Assistant for Rational website:
The IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements. Take a tour of IBM Education Assistant
kellypuffs 06000168YK Visits (1389)
AcdntlPoet 2700019V2G Visits (3257)
Use the IBM Rational ClearQuest Full-Text Search Administrator tool in ClearQuest version 7.1.1 and later to set up, configure, and administer the full-text search feature. From the Download Description:
This tool replaces existing full-text search tools such as cqtssetup.pl and cqtsdbcrawler.pl, which are included in ClearQuest 7.1.x. The tool hides the complexity and low-level details of setting up, configuring, and administering full-text search. Use the Rational ClearQuest Full-Text Search Administrator tool to run a set of command-line options from the server where the full-text search feature is installed.
Sounds great, right? Well go on, you can get it here: http
image credit: (cc) flickr user QuinnDombrowski
AcdntlPoet 2700019V2G Visits (2703)
This week, we asked Rational Support IBMers what tip or trick they'd like to share... below you'll find some great advice about global collaboration, using Lotus Notes and associate applications more effectively, and information on making Support Portal more effective for YOU!
First up is Wendy Page, an RCS Software Advisory Team manager, with some recommendations for collaborating with global teams. Wendy notes:
"When working with remote colleagues, especially in foreign labs, I take a couple of minutes to ask them about something in their locale before beginning a work conversation.
For instance, when I next talk to my CDL development team, I will ask them about their New Year's Holiday, whether they traveled to see family, what traditions they cele
Paula Cox, a Rational Client Programs manager, has some great tips for using tables in Lotus Notes:
In Lotus Notes (perhaps we can have a thread on JUST Notes tips)...two things have made everything easier.
Debra Johnson, another Rational Client Programs manager, has even more advice surrounding Lotus Notes:
One of the things in Lotus Notes Teamrooms, email, databases etc., that Paula Cox (thanks Paula- she is our Lotus Notes guru) taught our team was to use the 'shift' plus the 'minus' key to minimize the open documents. This helps if you need to find a category or event from the list. To use this function, click in the results, then press the 'shift' and 'minus' keys; it will collapse everything in that window to the highest level.
Lastly, our eSupport guru Pat O'Connor gives us some simple but highly effective tips on using the Support Portal:
For the IBM Support Portal:
So, there you have some great tips and tricks from the people who work with these tools, sites, and distributed teams every day... do YOU have any tips to share? Anything that you find makes your life a little easier or efficient? Work related or otherwise, we're all ears and eager to learn new ways to improve!
image credit: (cc) the incomparable flickr user AndyP UK
AcdntlPoet 2700019V2G Visits (3441)
Rational VoiCE India 2011 will be held on Wednesday, February 22, 2011 at the Leela Place Hotel.
To register and see a complete agenda, go here> Rational World Wide VoiCE Events-VoiCE Bangalore, India
To whet your appetite, here's a quick list of the tracks...
Want more info? Check out the more detailed session abstracts for these VoiCE tracks to be presented in Bangalore on February 22nd, 2011 (Additional information is available on the Private VoiCE community for those who have registered for this event). See instructions on this page for joining the VoiCE Community.
If you would like more information about these VoiCE events, please contact the VoiCE team at firstname.lastname@example.org
AcdntlPoet 2700019V2G Visits (2849)
This is a free preview of the first two modules of IBM's training course: RS810 Essentials of IBM Rational Team Concert V2.0. You can find the full course in IBM's course catalog as part of the Rational Team Concert training path.
Preview the Essentials of Rational Team Concert - Web-based Training Modules
This one-day course provides an introduction to IBM Rational Team Concert 2.0 using the Eclipse client. Team members learn to join a project, set up their local and repository workspaces, use work items and Jazz source control to manage changes, and understand some of the project reporting and monitoring capabilities of Rational Team Concert.
AcdntlPoet 2700019V2G Visits (2168)
Did you know that you have the ability to review and add comments to the under-development Help documentation for the Collaborative Lifecycle Management pre-release Online Help (In progress)?
This infocenter is under-development and includes the in-progress Help documentation for Rational Quality Manager, Rational Team Concert, and Rational Requirements Composer. You can review and add comments to each topic.You can provide feedback on help content easily using the commenting pane at the bottom of each help page.
Your effort helps improve overall documentation quality. This system is closely monitored by the writers responsible for the content, so don't be surprised if you see a follow-up reply from other members of the Rational documentation team or other people on something you've posted.
Learn about commenting and provide feedback. The released version will be available on ibm.com.
Build a Java Data Objects application by using Rational Software Architect 8.0 and the Google App Engine SDK
kellypuffs 06000168YK Visits (2601)
Build a Java Data Objects application by using Rational Software Architect 8.0 and the Google App Engine SDK
Many thanks to author Ali Manji!
Today, January 31, 2011, Software Product Compatibility Reports are on the IBM Support Portal and available to all clients. The Software Product Compatibility Reports is an innovative new tool designed to allow you to easily generate custom reports about compatible IBM software combinations. Using this tool, you may create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. Lastly, you may use these reports to tailor-make graphical reports about a set of products' end of service dates.
As always, we are interested in your feedback on this tool. Each of the Reports includes a Feedback Survey to allow you to report problems or question with the use of the tool or the data presented. Please let us know what you think!
kellypuffs 06000168YK Visits (2141)
All the cool kids are at Lotusphere this week. Here are some Lotusphere social resources for you:
Social Media Aggregator: www.
Follow Lotusphere blogs, tweets, pics, videos, and live streaming at ibm.co/ls11social
Blogs: Share your blogs by registering your blog feed, and use #LS11 in the body of your blog post.
Tweets: Share your tweets using hashtag #LS11.
Photos: Share your photos to the Official Lotusphere Flickr Group of LS11 at http
Videos: Share your videos by tagging your YouTube videos with Lotusphere11, or tweet your video with hashtag #ls11.
Geo-location trips: www.gowalla.com
Gowalla: Check-in for Lotusphere trips by registering for Gowalla at www.gowalla.com and download the Gowalla app on your phone.
Check in and complete trips to earn custom Lotusphere pins. Exchange two pins for Gowalla give-aways (while supplied last) at the social cafes from 1pm – 4pm.
Lotusphere Community: http
AcdntlPoet 2700019V2G Visits (3264)
A series of white papers providing an overview of different installation scenarios for ClearCase and ClearQuest: These four scenarios involve the use of IBM Installation Manager technology, used with these Rational products starting in the 7.1 release.
kellypuffs 06000168YK Visits (2478)
How to write a Rational Synergy Plugin
AcdntlPoet 2700019V2G Visits (2620)
Passion.... Joe Robinson recently wrote an interesting article on the topic over at the Huffington Post. In that article he posits that "Stocking up on positive events is important because we're usually in a losing battle against the negative avalanche barreling down on us from all sides." In the support world, we often see this exemplified, as we only get calls when there's an issue; no one calls us to tell us when products are working perfectly. I think Joe is on to something with his article, so rather than dwell on the problems sitting in our queues, let's talk a bit about our passions and what really gets us excited.
What ARE our passions in RCS? I'm glad you asked...
For Conny Postma, one of our Accelerated Value Specialists, passion is about her family: "I'm the proud mother of a teenage boy. My husband has been a stay-at-home father for most of the time." But that's not the whole of Conny's passion either as she goes on to note: "That gave me the opportunity my to pursue my other passion: working in Support! I really like to dive into technical issues, while at the same time talking and dealing with real human beings, also called clients and colleagues. But, also I'm very passionate about Astronomy: If time and weather allows I'm staring into the night sky and admiring the wonders of the stars and planets that surround us. That is such a peaceful and relaxing experience... "
Taking a different approach to the question, Kelly Smith, whom you all know as co-author of NFRS and overall knowledge activist, tells us her passions revolve around effective and open knowledge-sharing! She notes: "Email is where knowledge goes to die, says Bill French, and this blog post explains it much better than I ever could. In short, if you are providing an answer, that answer is best captured someplace it can easily be found and reused by others... and usually, that's not in your head or in your inbox. Worse, if it's in MY head, chances are that *I* won't even be able to find it when I need it again. Working smarter means not answering the same question over and over again... but providing the answer once where others can find it."
For myself, I find my passion in various places depending on what my life needs at any given moment. Sometimes I like to dive into a project that involves building or modifying something with my hands, like my latest kick to modify a vintage 1930's phone to a digital system functional for my day to day work. Other times, I have a driving need to create in a more artistic manner, which is where my love for photography comes into play. Even other times, I simply find passion and enjoyment from helping other people solve issues plaguing them; no surprise why I work in support on that one... but more than all, I find passion in writing; communicating thoughts and ideas to the world, be it in blog form, technical documentation, or just day to day correspondences. Of course if I just have to get away and clear my head, I hop on my motorcycle and ride off into the sunset... wheels on the ground, of course.
You've heard a few of ours, now we'd love to hear what -your- passions are. What drives your life beyond work? What passion keeps you coming back to work?
image credit: flickr user SanforaQ8
kellypuffs 06000168YK Visits (1842)
Rational User Groups are independent, user-run organizations that provide an open forum to promote information exchange between customers and Rational staff. They bring together bright minds and bright ideas. There are over 23,000 members in 97 Rational user groups worldwide.
In the area? Register for these upcoming user group meetings:
Jan 27, 2011 - Toronto Rational User Group
Feb 8, 2011 - North Florida Rational User Group
Feb 10, 2011 - UK Rational User Group
Feb 17, 2011 - Twin Cities Rational User Group (TC-RUG)
Feb 22, 2011 - Belgium Rational User Group
PUBLISHED: ClearCase Remote Client and Change Management Server Data Collection for Problem Analysis
kellypuffs 06000168YK Visits (2788)
ClearCase Remote Client and Change Management Server Data Collection for Problem Analysis
kellypuffs 06000168YK Visits (2951)
This video shows you how to integrate the IBM Rational ClearCase Remote Client Extension with IBM Rational Application Developer. It will walk you through the steps necessary to install and configure the integration of ClearCase Remote Client Extension 7.1.1 and Rational Application Developer.
kellypuffs 06000168YK Visits (2771)