Please join us tomorrow, August 3rd, 2011, at 3:00pm IST (9:30am GMT, 5:30am EDT, 2:30am PDT) as the Bangalore Rational Support Team leads a discussion around "Configuring Rational Functional Tester (RFT) - Best Practices"
the environment and the Application Under Test with RFT is a very
significant step before the creation of script. Its observed quite often
that failing this would lead to number of issues at a later time.
General issues observed are object not identified correctly, play back
failures, unexpected errors etc.
Details can be found at the link below. Hope to see you there!
help you take full advantage of your software, the Rational Support
Technical Exchange hosts Open Mic conference calls and webcasts where
technical experts share their knowledge and answer your questions on
specific technical topics. Visit this page often for notices of upcoming
events. Events will be recorded for those not able to attend live
Rational Support Technical Exchange Open Mics & Webcasts
Here's another quick rundown of the downloads posted for Rational products in the past week. These are the downloads posted since July 27th, 2011.
Would you like to be notified immediately when downloads for YOUR product(s) are available? Then sign into MyNotifications and setup your own product lists and types of content you'd like to be notified about, you can even have these notifications emailed to you or feed into your RSS reader of choice!
Do you find these download posts helpful, annoying, beneficial, or just noise? Let us know in the comments here, or privately via email at socrcs @ us.ibm.com
We value all feedback received and want to improve our efforts to ensure you see greater benefits from our work here. But we can only adjust if you let us know what we're doing right, and what we may be doing wrong!
In case you missed it last week, here's your next quick nudge to go check out IBM eSupport's blog post about Software compatibility reports
. It seems that this may be one of our best kept secrets around here, and a secret which we don't really want to keep!
The Software Product Compatibility Reports site is an innovative tool, launched earlier in 2011, designed to allow YOU, IBM clients, to easily generate custom reports about compatible IBM software combinations, product end-of-service dates and product translations.
This is a great tool for figuring out what products are compatible with others and how your particular implementations may need to be designed to ensure your success. See? This isn't something we want to keep secret here! So head over to the eSupport blog and read more about these reports, then head on over to the Software Product Compatibility Reports site's home page and see what these reports can do for you!
We think you'll find these are an invaluable resource to add to your stable of IBM knowledge and solutions! So once you've seen the value, go on and share the knowledge with your colleagues and friends who many be in need of these as well.
Rather than bog you down with a huge post of five embedded videos, I'll link off to them at their various Youtube specific locations... but before that how about a new blog post from our friends over at jazz.net:
Milestone 3 for the next release of Rational Asset Manager now available: "I am excited that the team recently updated IBM Rational Asset Manager to provide the milestone 3 download for our next release! This will be the final milestone for 7.5.1 as the team now shifts focus to finalizing the product for delivery later this year...." Read on for more!
And now, the videos:
Our periodic roundup of tech articles from developerWorks Rational is hot off the presses again. The following articles went live over the past week and a half:
Implement workspaces to model multiple versions of DoDAF 2 architectures
By: Franki Schafrik
Abstract: Learn how to implement IBM Rational System Architect workspaces for different versions of enterprise, as-is, and to-be architectures; for integrating a system of systems; and for trade-off analysis. The author also describes benefits of each scenario and four software tools to analyze workspaces.
Products: IBM Rational System Architect
How to configure IBM Rational Change 5.3 to run in FIPS mode
By: Pradeep K. Shashidhar
Abstract: Increase security by following these steps to configure Rational Change 5.3 to run in Federal Information Processing Standard (FIPS) mode. This article provides code for all configuration changes required in the application, the Java Runtime Environment (JRE), and the web server.
Products: IBM Rational Change
Three ways to do more with Rational Build Forge capabilities
By: Ashish Aggarwal
Abstract: You can use the included command line Java and Perl APIs to handle software builds through IBM Rational Build Forge, rather than the management console. You can also integrate it with Jazz-based testing and change-and-release management tools. This article explains how, complete with sample code.
Products: IBM Rational Build Forge
Configure secure access for multiple installations of Rational Team Concert
By: Murali Dhandapani
Abstract: For secure access to multiple installations of Rational Team Concert, you need the Network Deployment version of IBM WebSphere Application Server. Learn how to get an SSL certificate and how to install and configure it on each of the profiles created in Version 6.1 or 7.0 of the application server.
Products: IBM Rational Team Concert
Did you know?
Rational User Groups are independent, user-run organizations that provide an open forum to promote information exchange between customers and Rational staff. They bring together bright minds and bright ideas. There are over 24,000 members in 97 Rational user groups worldwide.
Top Rhapsody support content in June:
7021395: Fix List for Rational Rhapsody Software 7.6
1406729: Known Problems and Limitations in IBM Rational Rhapsody 7.5.1
1323517: Test Conductor does not drive or monitor my model.
7016399: Fix List for Rational Rhapsody Software 7.5
1298482: Create and Manage Your Enhancement Requests in the Rational RFE Community
1439147: How to install Rational Rhapsody on Microsoft Windows 7 with all installation files in a single folder structure
1441470: Installing Eclipse integration plugin results in "This trust engine is read only" error
1323587: Is there anything I need to do before installing Rhapsody in Ada?
1323674: Does Rhapsody Support the use of relative paths for hyperlinks?
1323737: How can I add a custom type to the list of predefined types built into Rhapsody?
1324011: Resolving FLEXnet Licensing Error: -96, 491
1324326: How do you handle comments that are provided during CM operations?
1324334: How to send messages from part to the owner via SendAction?
1383661: Installing Rhapsody Licenses - a practical guide
1393810: License server system does not support this version of this feature
1397448: Auto movement of elements within the Rhapsody Browser
1402934: Avoiding Eclipse crashes in IBM Rational Rhapsody
1407620: Generated Microsoft Word document appears blank when Q language expression has references
1407984: IBM Rational Rhapsody crashes on performing code generation with dependencies
1417451: Default Rational Rhapsody file locations when installed on Windows Vista
The month of July so far has seen a few downloads released, and knowing how this month can be a bit disjointed due to vacations and holidays, we thought it may be helpful to capture and highlight those downloads which you may have missed.
If you do find this collation of downloads helpful, we'd love to hear about it in the comments or through our other social channels to help us identify those successes
This weekend, we'll be performing some
critical maintenance on our systems, and as such, our technical support
content will be unavailable for a period of time between 9:00 pm ET Saturday, July 23 2011 and 1:00 pm ET Sunday, July 24 2011.
What you can expect:
- The IBM Support Portal will be operational, and Site Availability and News portlet will contain information on the outage
- Search will provide results; but links will not reach content
Our apologies for the temporary inconvenience.
This week has seen a few posts on blogs and Rational Cafe's. Here's a quick highlight of some of the great, broad spectrum posts coming out of our various Rational teams:
Well, look what we've got here! Another great update to the IBM Education Assistant site for Rational! Two new modules are available; the first demonstrates how to edit RPG applications using LPEX, while the second investigates updating the Rational Developer for Power client:
Editing RPG applications using the LPEX editor
Updating Rational Developer for Power client
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Take a tour of IBM Education Assistant
Find more great education modules here.
Mark your calendars!
Please join us on Wednesday, August 3rd, 2011, at 3:00pm IST (9:30am GMT, 5:30am EDT, 2:30am PDT) as the Bangalore Rational Support Team leads a discussion around "Configuring Rational Functional Tester (RFT) - Best Practices"
Description: Configuring the environment and the Application Under Test with RFT is a very significant step before the creation of script. Its observed quite often that failing this would lead to number of issues at a later time. General issues observed are object not identified correctly, play back failures, unexpected errors etc.
1. Configuration steps
2. An insight in to the Issues related to configuration
3. Tips and Tricks to diagnose these issues
4. Resolving / avoiding these issues.
Customers using Rational Functional Tester in their Testing life-cycle and IBM Internal contacts who are Interested in the Product.
Conference ID : 1287791
Conference telephone numbers:
Telephone Number: 1-866-792-7679
Participant Code: 6736508
Dial in number across India cities:
(079)Ahmedabad,(080)Bangalore,(044)Chennai,(040)Hyderabad,(033)Kolkata,(022)Mumbai,(011)New Delhi, (020)Pune
444222 - (04344)Hosur
For more countries access numbers see the Rational Support Technical Exchange Open Mics & Webcasts document available via our Support Portal.
We enjoy holding these Open Mic calls with you, and hope you find them useful. Want more? What topics/products would you like to see covered in a future open mic call or series? Leave a comment and let us know ... we'd love to hear from you!
Hope to see you there!
To help you take full advantage of your software, the Rational Support Technical Exchange hosts Open Mic conference calls and webcasts where technical experts share their knowledge and answer your questions on specific technical topics. Visit this page often for notices of upcoming events. Events will be recorded for those not able to attend live events.
Rational Support Technical Exchange Open Mics & Webcasts
Happy Monday! Let's kick off this fine week with a top content blog post that will help everybody
... our June licensing top technotes:
1308308: How to move licenses to a new server
1409007: Unable to apply maintenance to the licenses using Rational License Key Center
1474620: How to install Rational License Key Server 8.1.1 on Microsoft Windows
1381093: How to configure Rational Appscan 7.8 to use FLEXlm Authorized User or Floating License Keys
1156531: FLEXlm -15 cannot connect to license server
1474621: How to install Rational License Server 8.1.1 on UNIX
1117710: How to point a client to Rational License Servers
1265239: Rational License Server delivery and support for version 7.x and 8.x
1425804: How to set up the IBM Rational License Server TL 2.0 on Microsoft Windows
1380345: FAQ – Migration from TUP and Suites to Rational Lifecycle Package
1496441: How to configure Rational Telelogic based license keys in Rational License Server 8.1.1 on Microsoft Windows
1383225: Now available: Rational License Key Center training videos
1385650: No access to the IBM Rational License Key Center
1419306: Unable to run tests with more that 5 Virtual Users with Rational Performance Tester after upgrading
Find other "hot support content" posts in our archives
Check us out! The IBM Support Portal has been updated, and is sporting a new look.
IBM has significantly updated the IBM Support Portal,
with improvements to make this worldwide one-stop site for technical
resources for all IBM products even more effective and useful for our
clients....some are adjustments you have requested, others are
redesigns to improve your efficiency finding the information you need.
- New look to the IBM Support Portal pages
- IBM Support Portal mobile BETA site now available
- Enhanced Technical Support (ETS) client offering updates
on the new capabilities in this release can be found over at the IBM Electronic Support blog. Kick the tires! Let us know what you think!
And, as we wrap up the work-week, one more top content
post .... this time: ClearCase!
Here are technotes our Technical Support Engineers (TSEs) referenced most often in June in providing answers for our clients ... check 'em out!
1131335: How can you collect IBM Rational ClearCase logs and diagnostic data on Microsoft Windows to assist IBM Rational Client Support?
1208895: Is there a way to collect IBM Rational ClearCase logs and diagnostic data on Linux, AIX, HP-UX and Solaris to assist Technical Support?
1302974: This document serves to supplement the Installation and Upgrade Guide by summarizing the system requirements for IBM® Rational® ClearCase®, ClearCase MultiSite® version 7.1.x on Microsoft® Windows®, UNIX® and Linux®.
1239315: This document serves to supplement the Installation and Upgrade Guide by summarizing the system requirements for IBM® Rational® ClearCase®, ClearCase MultiSite®, ClearCase LT® version 7.0.x.x on Microsoft® Windows®, UNIX® and Linux®.
1265307: Where can you locate the currently available Releases, iFixes and Fix Packs for IBM Rational ClearCase Family version 7.x on Microsoft Windows, Linux and UNIX?
1117638: Is IBM® Rational® ClearCase® supported for use through a firewall, can it be configured to use the ClearCase MultiSite® variables, CLEARCASE_MIN_PORT and CLEARCASE_MAX_PORT, and what is the expected behavior when a desktop firewall is configured in the environment?
1122515: This technote explains how to remove IBM® Rational® ClearCase® checkout references that are cataloged in the VOB database after a view is removed or becomes inaccessible using the, cleartool rmview -uuid, command on Microsoft® Windows®, UNIX®, or Linux®.
1224586: This document explains which versions of Eclipse™ are compatible for use with IBM® Rational® ClearCase® Remote Client (CCRC), both the plug-in version and the rich client platform (RCP) for Microsoft® Windows®, Linux® and UNIX®.
1125258: This document provides supplemental information to the IBM® Rational® ClearCase® Administrator's Guide about the Lock Manager.
1142584: On Microsoft Windows XP, Windows 2000, Windows 2003 or Windows NT 4.0 32 bit systems, IBM Rational ClearCase processes are dying unexpectedly. This technote describes some of the symptoms related to this problem as well as a possible solution.
1404683: Does IBM Rational ClearCase support the Microsoft Windows 7 operating system?
1234135: This technote explains how to resolve the error, cleartool Error: Failed to record hostname, when trying to register or create an IBM Rational ClearCase VOB or View on Microsoft Windows, UNIX or Linux.
1358628: How can I enable debugging for IBM Rational ClearCase and IBM Rational ClearQuest installations using Installation Manager?
1120317: Why are IBM Rational ClearCase elements moved to the VOB's lost+found directory and how do I remove them once there?
1125838: What must be done in an IBM® Rational® ClearCase® and ClearCase MultiSite® environment when the IP address, hostname or NIS configurations are changed?
1149511: What is the support policy for Anti-Virus Scanners installed on IBM® Rational® ClearCase® clients and servers and are there any transcripts of known configurations for Virus scanners that are compatible with VOB and View servers?
1177467: Is there a collection of knowledge which attempts to address some possible causes and solutions related to starting the IBM® Rational® ClearCase® Atria Location Broker Daemon (ALBD) server service on Microsoft® Windows®?
1251833: This technote identifies an issue that can occur where IBM® Rational® ClearCase® context menus are not displayed when using 64-bit Microsoft® Windows® Explorer.
1351596: This technote explains how to resolve an error, albd_rgy_get_entry call failed: RPC: Timed out cleartool: Error: Trouble contacting registry on host ": timed out trying to communicate with ClearCase remote server., that can occur when attempting to run IBM Rational ClearCase commands such as lsvob or lsview.
1358566: How to uninstall IBM Rational ClearCase (CC) version 7.1 on Microsoft Windows?
1444203: The Apply Label Wizard in IBM Rational ClearCase takes a longer than expected amount of time to launch.
Here it is ... June's top ClearQuest content, as measured by citations by our Technical Support Engineers:
1294762: This technote summarizes the Operating Systems, Databases, Web Browsers, Web Servers and Hosted Development Environments are supported by IBM Rational ClearQuest 7.1.x.
1144624: This technote summarizes which Operating Systems, Databases, Web Browsers, Web Servers and Hosted Development Environments are supported by IBM® Rational® ClearQuest® 7.0.x.
1306624: Where are the latest Modifications, Fix Packs and iFixes for IBM Rational ClearQuest version 7.x located?
1424646: This technote identifies an issue that can occur in the IBM Rational ClearQuest User Administration Tool. A "MasterdataObject" error occurs if you create a users, reopen the User properies, and click the Cancel button all before saving your changes to the database.
1366509: What steps can you follow to gather additional information for IBM Rational ClearQuest Support in resolving issues with the ClearQuest Web 7.1.x?
1119495: When moving IBM Rational ClearQuest databases to new locations, what are the ClearQuest utilities that should be used to perform the actual move? Database vendor utilities do not preserve or update the internal database settings used by ClearQuest.
1133810: This technote explains how to resolve a locked database after a database copy or a failed upgrade of IBM® Rational® ClearQuest® databases. To resolve this issue you must either restore the database or unlock it.
1152566: This technote explains how to resolve an error, "There is a reference to an object that does not exist: Object Type: MasterdataObject". This can occur when connecting to databases with IBM Rational ClearQuest Designer or User Administration tool.
1216371: Which Crystal Reports versions are supported by IBM® Rational® ClearQuest® for authoring with data-push reporting?
1231445: What information and diagnostic trace logging can be gathered for troubleshooting e-mail related issues in IBM Rational ClearQuest in both Microsoft Windows and UNIX-based environments?
1257084: What steps can you follow to gather additional information for IBM Rational ClearQuest Support in resolving issues with the ClearQuest Web Java Server?
1397820: This technote identifies an issue that can occur in the IBM Rational ClearQuest User Administration Tool. A "MasterdataObject" error occurs when creating the user with the Add User button. You can encounter this problem when creating users, creating groups, or editing groups.
1416533: When starting the IBM Rational ClearQuest Web 7.1 client, the login page shows an empty database repository list. No databases are available to be selected.
1122368: What tool can be used to export and import IBM Rational ClearQuest database schemas?
1320850: How can you manage connections using command line when using IBM Rational ClearQuest on Linux or UNIX based platforms?
1331021: What is new with the use of Crystal Reports in IBM Rational ClearQuest 7.1?
Find other "hot support content" posts in our archives
Do you find these top content posts useful? Want to see more? Let us know!
Collaborative management of software subcontractors
By: Ana Lopez-Mancisidor
Abstract: Software development subcontracting is common, but there are still no clear definition of standards, tools, and risks. This article analyzes benefits and risks to consider and explains how to implement a collaborative framework to manage work with external providers of services.
Technologies: Agile software development, IBM Rational Jazz technologies
Ways to optimize test data parameters for faster, better performance tests
By: Barath Raj Keshavamurthy
Abstract: Setting test data parameters at run time for high-volume load simulations can involve millions of rows and require repeated, intensive I/O activity, which degrades performance. Optimizing parameters in IBM Rational Performance Tester prevents this, so you get faster, more successful results.
Product: Rational Performance Tester
Three ways to take full advantage of Rational Build Forge
By: Ashish Aggarwal
Abstract: Many developers use IBM Rational Build Forge to handle software builds through its management console. But it also has includes an excellent set of command line Java and Perl APIs. Plus, it integrates with Jazz technology-based software which can provides a complete and integrated set of test, build, change and release management tools. This article explains how, complete with sample code.
Product: Rational Build Forge
You can also follow these weekly updates on the Rational community blog.
Over on the Jazz.net library, I recently found this great tutorial walking you through how to integrate a Microsoft Excel spreadsheet as a live data source into your IBM Rational Insight installation.
Read on for an extensive 'how to' using scenario examples and detailed step-by-step instructions. In the example provided, we use Excel 2007 and Windows 2003 Server. Also note: There is no official Microsoft Excel ODBC driver for Linux platforms.
For even more great content from the Jazz crew, hop on over to https://jazz.net/library/ You can even set up RSS feeds for all content or based on specific search results, so you always get only the content you want!