kellypuffs 06000168YK Visits (2196)
In this week's Meet the Peeps installation, we are off to Canada for an interview with Brennan Brazeau, technical support engineer and knowledge worker, who also has some intriguing ideas for future technology.
Don't forget to check out some of our
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My name is Brennan Brazeau, and I work in IBM Canada as a Technical Support Representative in the security space of Rational.
How long have you been working for IBM and Rational?
I have been working with IBM for last 3 ½ years ever since the company I was working at, Watchfire, was acquired. Prior to that, I had been working for Watchfire for a whole 3 ½ weeks before the company was acquired!
Have you had any other roles in Rational?
I am a Knowledge Champion (KC) for my team.
What are you currently working on?
I am currently working towards becoming a Knowledge Centered Support coach (KCS coach).
Describe a normal day for you.
A normal day consists of working on issues customers log with us in regard to our products, editing DCF documentation and playing the occasional ping pong game in the lunchroom.
Are you a gadget person? What type of gadgets do you use?
For being a techie person, not really. My cellphone is over 3 years old!
What is your favorite part of working for Rational Client Support?
Solving problems. On our team, we encounter a wide variety of issues and we always come across something different.
What inspires you in your work?
The clients. During conversations the most interesting stories come out. Such as the time a client almost punched Bill Gates in the face. By accident, of course.
In your spare time, if you have any, what hobbies or activities interest you?
Painting. It started off as a way to fill my blank walls, but I’ve continued on and have been creating some pieces for friends.
What is on your nightstand with regard to reading?
I always have 3 or 4 books on the go, but right now I’m reading How to Lose a War by Bill Fawcett, Son of Holmes by John Lescroart and Scott Pilgrim Vol 6 (Excitement level regarding upcoming movie - High)
What has been your biggest surprise you have witnessed in the technology industry?
That Facebook is still worth a kajillion dollars
Any new technologies that you think are about to break into the big time?
Database architecture and categorization. There’s an ever increasing amount of data being created and it needs to be sorted and stored somehow so it’s easy to get to.
What future technology would make your life easier?
Three words – Robot monkey butler.
What publications / websites do you read / visi
"If it helps you, your coworkers, our clients or our partners to do their jobs and solve problems; if it helps to improve knowledge or skills; if it contributes directly or indirectly to the improvement of IBM's products, processes and policies; if it builds a sense of community; or if it helps to promote IBM's Values, then it is adding value."
Above is an excerpt from IBM's Social Computing Guidelines, which pretty much rock. Even Mashable says so.
And really, knowledge-sharing is what it's all about, isn't it? I know that's what we are trying to achieve with this blog: Notes from Rational Support.
How are we doing? Are you finding this blog valuable? Interesting? Are we helping you to do your job better and solve problems faster?
We'd love the gift of feedback. Let us know how we're doing and what we can be doing better by posting a comment to this entry.
If you're not feeling particularly eloquent, how about just clicking the star next to this entry if you like what we're doing and want to see more.
photo credit: (cc) renaissancechambara
kellypuffs 06000168YK Visits (2929)
Create bottom-up JPA entities with Rational Application Developer, DB2, and WebSphere Application Server
Using the IBM DB2 Identity Value Generation capability and other advanced design options
Summary: Learn how to create Java Persistence Architecture (JPA) entities that are built from pre-existing relational tables, use database-generated primary key values, and are part of a composition (or aggregation) of one or more other JPA entity beans
kellypuffs 06000168YK Visits (2235)
Couldn't make it to Orlando in June for Innovate 2010? Can't attend one of our several regional events? No matter. We'll bring Innovate 2010 to YOU.
I'm attending. Hope to "see" you there!
kellypuffs 06000168YK Visits (2695)
I love this old poster I found on Flickr's Creative Commons pool, courtesy of the Boston Public Library.
According to the notes on the image:
The American Library Association produced this poster as a part of its "Books for Sammies" campaign to send books to soldiers. In WW I, the English called American soldiers "Yanks" or "Sammies" for Uncle Sam. Thousands of these posters were displayed in libraries and expanded the libraries' visibility and their role as community centers by participating in wartime initiatives.Library books are free, and so is our technical support content.
Remember ... (shared) knowledge is power!