There are so many people in IBM and Rational dedicated to helping you be successful with your Rational products.
Rational Software Architect 8.0 contains an outstanding Integrated
Self-Paced Training (ISPT) course within the product itself, which is a
first for our product releases. The Integrated Self-Paced Training
Essentials of modeling with RSA
contains 17 modules (with labs and demos) that introduce the RSA
modeling capabilities. Each module, which is a separate topic in the RSA
IC, provide links to labs, demos, help topics, and a variety of other
related resources. The labs and demos are available from the
. We delivered the first iteration, which is based on the content from
the RD565: Essentials of Modeling with RSA 7.5 course, in version 8.0
and will be updating the information for the v8.0.1 release.
If you have RSA 8.0 installed on your machine, go to Help -> Help Contents, and in the search text window enter
"self-paced". This will bring up the course description, and within
that description, will be the embedded link to the training course
located on the InfoCenter.
We are looking to collect any feedback from our clients who have reviewed and/or used this new learning feature: to gather client feedback, to find out if the current ISPT is helpful, and what other possible ISPTs we should consider preparing.
What do you think? Want to see more? Let us know via comments on this blog post.
UPDATE: 11/10/10: A survey has been created to collect your feedback. Please consider contributing your thoughts - we'd love to hear from you!
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IBMRationalSupport YouTube channel:
This video demonstrates the installation and application of the SAP Business Objects Crystal Reports Report Design Component. This is used to run data-push reports in the local clients for IBM Rational ClearQuest 7.1.x.
For more component and download information, refer to this ClearQuest Information Center topic:
Designing, editing and running traditional data-push reports
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Wanted to let you know that this weekend, we'll be performing some critical maintenance on our systems, and as such, our technical support content will be unavailable for a period of time
What you can expect:
Photo credit: (cc) flickr user oskay
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This week we bring the spotlight to Sabrina Hippert / Wimsatt. Don't let both her names fool you, Sabrina really is just one person providing all that Accelerated Value support along with the rest of her team in RCS. You may THINK she is two people, though, as she seems to have her hands in a number of projects in addition to her role in AVP. I'm not sure where she even finds the time to travel, but she does! And while you're spending the time here, don't forget to see our previous interviews with our other busy peeps in RCS!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My name appears as both Sabrina Wimsatt and Sabrina Hippert. I am one of the Accelerated Value Leaders in Rational Client Support.
How long have you been working for IBM and Rational?
I have been with Rational since April of 2000. I started in Modeling support as a TSE for Rose, XDE, RSA, and RMC, went to a Staff TSE, team lead and then come to AVP about 2 1/2 years ago.
What are you currently working on?
I am currently focused primarily in the Requirement Management (RM) space, but I also assist in modeling and RMC. I am working with a particular client on helping them implement a short term (RM) solution.
Describe a normal day for you.
There is no normal day for me, they vary. I am generally on the phone in meetings with my clients, development, DPP /beta team, or support.
Are you a gadget person? What type of gadgets do you use?
Not really, but I can't live without my cell phone. I use it all the time and it helps me stay connected to what is going on.
What is your favorite part of working for Rational Client Support?
I love working with all the different teams in support and actually talking to them face to face.
What are you passionate about?
I am passionate about keeping my clients happy, being close to my family/friends and I love to bake.
What tip or trick would you like to share with the class?
It is very important to network with people both in Rational and outside, don't be afraid to reach out to them and ask for help or ask if you can help them.
How do you define success?
Success means that I don't compromise my integrity, working with people who need my help, having time to spend with my family so an equal work life balance, providing value to others, meeting my commitments, and being happy with where I am today.
In your spare time, if you have any, what hobbies or activities interest you?
I enjoy traveling, I just got back from Aruba in September and that was such a beautiful island with so many nice people. I enjoy going antiquing, collecting vintage costume jewelry. I also love to bake, and play Texas Holdem poker with my husband.
Have you worked on any projects that you feel were exceptionally exciting for you?
I have been excited about a few projects (audit / internal tooling training) and also teaching client management modules. I enjoy teaching since it allows me to share my experiences, get to know people. And also, I get excited to bake.
If you were stuck on a technology deprived island, what single technology could you not live without?
My cell phone
How do you grow your technical skills?
I learn new things by participating with clients in the Betas and DPP programs along with attending the RCS training courses.
It's that time of year again. On November 7, we'll be turning our clocks back an hour as Daylight Savings Time ends in the US.
Our local fire department says it's also a great time to change the batteries in your smoke detectors.
I agree, and will try to remember this year.
More info: Daylight Savings Time Around the World - 2010
photo credit: (cc) flickr user --Mike--