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All the details can be found here:
Pavan Hoskeri, a Rational Support Engineer out of our Bangalore office, will be live-twittering the event for @rationalsupport.
The hashtag for RSC2009 remains the same for all our global events (#rsc2009), so you can follow the action.
If you aren't following us yet on Twitter, now would be a good time to fix that! :-)
kellypuffs 06000168YK Visits (1493)
Announcement courtesy of Jason O'Donnell, Rational Client Support, Telelogic Knowledge Management & eSupport
Today, August 4th, the Telelogic-Rational Support Integration Team released an update to the Telelogic Support web browser Toolbar which will auto-update the currently installed toolbar. The full new toolbar install is also available at:
This Support Toolbar update addresses the newly renamed Telelogic products to reflect the IBM Rational naming conventions. This will automatically update the toolbar buttons and menu items to ibm.com resources for Telelogic product support through the Rational brand. The toolbar is set to check for updates every two weeks by default; if your current install has not prompted you to run the update, a manual check will detect it and guide you through the install process.
The update released on August 4th has been created to guide you through the Support transition elements, pointing you to the locations for Telelogic Product Support on ibm.com. We have also added a "Try the Support Portal" button, and set the “Communications” button for direct access to the Telelogic Support Overview page on ibm.com where the latest Support Transition Communication can be found along with transition FAQs.
We’ve also updated the product names as displayed in the toolbar to match the IBM Rational branding and point to the key support resources on ibm.com pages. This includes pointers to the product support pages, as well as Electronic Service Requests (ESR), large file transfers (EcuRep), and Passport Advantage (PA) links for full product downloads.
This toolbar is an amazing resource to help you find the information you need, quickly! If you haven’t done so yet, download the full toolbar install today from:
This Support Toolbar has been designed by Rational and Telelogic specifically to assist heritage Telelogic support users through the transition to IBM Rational Software Support. As a Support Client, we know you desire to be self-sufficient in finding what you need when you need it. In this single, customizable tool, is everything a support user needs to locate essential product support sites, search content, find downloads - and more!
kellypuffs 06000168YK Visits (2630)
But support provides other content to help you be successful with our Rational products, like IBM Education Assistant modules - multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business needs.
The Top Ten Rational IEA modules for June:
You can find these, and many more, here.
Is there a topic you'd like to see in a future IEA module? Leave a comment and let us know!
kellypuffs 06000168YK Visits (2348)
This document has been updated for 2Q09, and republished. You can find it here:
We continue to increase the number of products this tech note addresses, and you can now subscribe to this information in your favorite RSS reader.
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New this quarter:
kellypuffs 06000168YK Visits (1742)
Vacations. Beaches, Holidays...
One of my colleagues reports that he will be out of the office next week at the Beep Baseball World Series in Stockton, California: League games will stream live all week long. More information at: Boston Renegades.
Those of you in the Mass Lab area can catch the Renegades at the Northeast Beepball Championship in Waltham, MA on August 29.