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Recently posted on YouTube is an IBM Rational Installation Manager (IM) video detailing how to install and/or remove the Installation Manager (IM).
In addition to the IM video, you can also view how-to style videos on silent installs of ClearCase and ClearQuest, as well as recording installations of ClearCase and ClearQuest on Windows. These, and more to come, can be found on the IBM Rational Support channel at: http
While you're there, why not stop by the IBM Rational Software channel as well at http
Stay tuned for more great videos coming your way!
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Four times a year, we review and gather up content that has been identified by clients and support as the most useful technotes in solving problems or answering questions, and publish it in a document we call the Top Rational FAQ Links by Product.
This document contains links to the most frequently used self-help resources found on the IBM Rational web site used by both clients as well as the support team to resolve product issues and questions.
New this quarter:
Please consider providing feedback on any of these or other technotes you may use.
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Announcement courtesy of Jay Hogan, Manager Rational Client Support, and Ounce Labs Support Integration Lead
Now that 'ToB' is complete, the process of loading Ounce Labs client entitlement data into IBM systems is underway. Once complete later this month, Ounce Labs clients will be able to access IBM Software Support for product assistance as well as download software and licenses using IBM tools.
For up to date information related to the Support transition, please refer to (and bookmark!) the following Ounce Labs Support Overview page:
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The IBM Smart Business Development and Test on the IBM Cloud is a dynamically provisioned and scaled runtime environment that provides everything needed to develop and test application code; more importantly, it is one that highlights IBM's software offerings. This includes tools to configure and manage the dynamic execution environment, an IDE that facilitates the direct use of the execution environment and build and test tools that can exploit the execution environment. Other areas might include SaaS solutions for collaboration and governance infrastructure and resource repositories for source and reusable assets. All of this, supported by an internet based user experience that enables collaboration and reuse.
Reduce costs, improve service delivery, enable business innovation -- with easy-to-deploy cloud computing solutions from IBM.
AcdntlPoet 2700019V2G Visits (2004)
Rational takes clients input seriously. We stage events throughout the year to hear from you our clients, elicit feedback, and influence product direction!
What does VoiCE stand for? It’s shorthand for Voice of the Client Event. VoiCE is geared toward:
Our next event is to be held next week and will span 4 days: from November 9th through 12th. This is a first of its kind virtual event using Lotus Unyte econferencing and conference calls, and will provide unique ways for you to interact with us. The VoiCE events will start at around 10:00AM ET and complete at around 2:00PM ET. As always, there is no fee to you for the VoiCE events!
For more information, check out the Rational VoiCE space on developerWorks. Be sure to click around the various days, and check out the message board too! Note that VoiCE requires an NDA (non disclosure agreement); please work with your sales representative to join us at the next event!
We are also holding a face-to-face event on November 3rd with clients in Germany