kellypuffs 06000168YK Visits (2197)
How do we do that?
We monitor trends and topics, both in the support tickets we receive and resolve, and the documents accessed out on the web. We use this data to target specific activities around the areas that matter to YOU.
We've noticed we're getting a lot of questions around the in-session detection feature of IBM Rational AppScan, and so our support engineers have created the first ever IBM Education Assistant module for AppScan:
Basics of AppScan Standard's in-session detection feature.
Check it out! And many thanks to Paul Esteban for his work.
What is the Rational RFE Community?
The Rational® RFE Community is a place where you can collaborate with Rational development teams and other product users through your ability to search, view, comment on, submit, and track product requests for enhancement (RFEs).
The community acts as a front-end database bridged to the back-end Rational ClearQuest® database called RATLC. New submissions, user comments, status changes, and developer comments are bridged between the Rational RFE Community and RATLC several times a day. The bridge to RATLC allows our development teams to work with the process and tools they are most comfortable with, while allowing our users to collaborate in an open community environment.
With this change, we can:
Some popular features of the Rational RFE Community:
What questions do you have?
kellypuffs 06000168YK Visits (1844)
A brief overview of software downloads, generating license keys, changing entitlements and getting support is available in a new video entitled "Rational OnDemand" (13:24). It is not intended to replace any in depth training such as the PA Online tour.
There are 5 new modules on using License Key Center (LKC):
The videos can be found on the login screen of License Key Center
For more information:
kellypuffs 06000168YK Visits (1607)
@RationalSupport tweets were the most popular in July, as measured by click-throughs to our content?
Check it out!
Lots of good stuff here ... what do YOU want us to tweet about?
kellypuffs 06000168YK Visits (1852)
We are in the process of scheduling these now and updating our website, but in true web 2.0 fashion, you get to hear it here first!
Check out this exciting line-up:
Many thanks to Ali Manji for his work in pulling these together!