kellypuffs 06000168YK Visits (1363)
Please take a look at our IBM Education Assistant modules - multimedia educational modules designed to help you gain a
better understanding of IBM software products and use them more effectively to meet your business needs.
Here are the Top Five New Rational IEA modules for 2009:
1. Rational Requisite Pro 7.1 Install
2. Rational Performance Tester, HTTP Recording
3. Rational Team Concert, Work Item Management
4. Rational Requirements Composer, Installation and Configuration
5. Rational ClearCase, Understanding Nested UCM Project VOBs
Additional products where new IEA modules have been created in 2009 are:
Rational ClearCase V7.1You can find these, and many more, here.
Is there a topic you'd like to see in a future IEA module? Leave a comment and let us know!
kellypuffs 06000168YK Visits (1698)
Finally, it's our turn to try to the new improved IBM Support Portal.
The IBM Support Portal combines all support resources for all IBM software, hardware, and services. Over time, it will replace the different support sites currently on ibm.com and become the single site for all IBM technical support. And you can now click to try the new portal from any Rational Support product support page on ibm.com.
start with the portal, select the products you are interested in and
then view resources and information about them. You can change up
your product list at any time, and the list is saved between your
sessions. If you log in, you can also rearrange the portlets on the
pages to suit your needs. Learn more about the portal by viewing
these demo videos, introducing the IBM Support Portal's capabilities
and key features:
Since the portal is a key part of our efforts to improve your online support experience, we're anxious to know if we're on the right track. You can submit feedback via the Feedback link in the portal, sending a note to firstname.lastname@example.org, or by posting a comment here.
What you have to say will influence Release 3, Release 4, and beyond -- making the IBM Support Portal New! and Improved! every step of the way.
kellypuffs 06000168YK Visits (1299)
The support site sunset had been announced and presented on the supp
On this page, you will find helpful links to locate the information you need, such as a tutorial to assist you with locating downloads on ibm.com:
kellypuffs 06000168YK Visits (1539)
We are announcing today the release of IBM Support Assistant V4.1.1. This is a cumulative fix pack that can be applied to IBM Support Assistant V4.1. Don't have IBM Support Assistant V4.1.0? Download the latest version of the IBM Support Assistant workbench from the web site, then upgrade to V4.1.1: IBM Support Assistant Download Page.
kellypuffs 06000168YK Visits (2193)
How do we do that?
We monitor trends and topics, both in the support tickets we receive and resolve, and the documents accessed out on the web. We use this data to target specific activities around the areas that matter to YOU.
We've noticed we're getting a lot of questions around the in-session detection feature of IBM Rational AppScan, and so our support engineers have created the first ever IBM Education Assistant module for AppScan:
Basics of AppScan Standard's in-session detection feature.
Check it out! And many thanks to Paul Esteban for his work.