kellypuffs 06000168YK Visits (2084)
Finally, it's our turn to try to the new improved IBM Support Portal.
The IBM Support Portal combines all support resources for all IBM software, hardware, and services. Over time, it will replace the different support sites currently on ibm.com and become the single site for all IBM technical support. And you can now click to try the new portal from any Rational Support product support page on ibm.com.
start with the portal, select the products you are interested in and
then view resources and information about them. You can change up
your product list at any time, and the list is saved between your
sessions. If you log in, you can also rearrange the portlets on the
pages to suit your needs. Learn more about the portal by viewing
these demo videos, introducing the IBM Support Portal's capabilities
and key features:
Since the portal is a key part of our efforts to improve your online support experience, we're anxious to know if we're on the right track. You can submit feedback via the Feedback link in the portal, sending a note to firstname.lastname@example.org, or by posting a comment here.
What you have to say will influence Release 3, Release 4, and beyond -- making the IBM Support Portal New! and Improved! every step of the way.
kellypuffs 06000168YK Visits (1754)
Please take a look at our IBM Education Assistant modules - multimedia educational modules designed to help you gain a
better understanding of IBM software products and use them more effectively to meet your business needs.
Here are the Top Five New Rational IEA modules for 2009:
1. Rational Requisite Pro 7.1 Install
2. Rational Performance Tester, HTTP Recording
3. Rational Team Concert, Work Item Management
4. Rational Requirements Composer, Installation and Configuration
5. Rational ClearCase, Understanding Nested UCM Project VOBs
Additional products where new IEA modules have been created in 2009 are:
Rational ClearCase V7.1You can find these, and many more, here.
Is there a topic you'd like to see in a future IEA module? Leave a comment and let us know!
kellypuffs 06000168YK Visits (1612)
What @RationalSupport tweets were the most popular in July, as measured by click-throughs to our content?
Check it out!
1. The Full-Text Search feature in IBM Rational ClearQuest, Version 7.1: Part 2. Install the components: http://ow.ly/oGyk KS
2. Announcing the availability of IBM Rational Application Developer for WebSphere, V 7.5.4: http://ow.ly/r1KQ ^CH
4. TODAY, 10am EDT: Rational Support Open Mic: C/ALM with 2.0 Jazz products. More info: http://ow.ly/pBsr ^KS
5. dW: Test dynamic Web applications with IBM Rational Functional Tester scripts that can handle application changes: http://ow.ly/oSUB ^KS
8. IBM listens when Indian developers talk http://ow.ly/nsZn ^KS (via @ibmrational)
10. Now available: Open Mic replay: What's New in Rational Team Concert 2.0/Jazz 1.0 http://ow.ly/piRR ^KS
Lots of good stuff here ... what do YOU want us to tweet about? Leave a comment and let us know.
kellypuffs 06000168YK Visits (2541)
Starting October 19, IBM Rational will distribute activation kits using the IBM Rational License Key Center. For example, Rational Jazz-based products such as Rational Team Concert and Rational Quality Manager customers will now go to the License Key Center to get their product activation kits instead of IBM Passport Advantage.
This change is being made to provide a consistent method for IBM Rational customers to obtain and manage their license keys and activation kits.
This change affects the following products:
IBM Rational Application Developer (RAD)
IBM Rational Business Developer (RBD)
IBM Rational Developer for System z (RDz)
IBM Rational Developer for System i (RDi)
IBM Rational Functional Tester (RFT)
IBM Rational Manual Tester (RMT)
IBM Rational Method Composer (RMC)
IBM Rational Modeling Exension (RME)
IBM Rational Performance Tester (RPT)
IBM Rational Professional Bundle (RPB)
IBM Rational Software Analyzer (RSAR)
IBM Rational Software Architect (RSA)
IBM Rational Software Modeler (RSM)
IBM Rational Quality Manager (RQM)
IBM Rational Requirements Composer (RRC)
IBM Rational Team Concert (RTC)
Click here to view a video explaining the Rational License Activation kits, featuring the dulcet tones of "Diamond" Dave Dimillo.Click here to view a video explaining the Rational License Activation kits, featuring the dulcet tones of "Diamond" Dave Dimillo.
More information in this technote: http
For more informatiion on Rational license keys, visit the Rational Support Licensing Site.
AcdntlPoet 2700019V2G Visits (1921)
What has the IBM Education Assistant program (IEA) team been up to recently, I hear you ask? We have continued the momentum building over the year and have deployed 50 new modules in the first three quarters of 2009! From this, we are also seeing an increase in usage for Rational IEA modules, telling us you are finding value in these, and that you want more!
So what, exactly, have we done for you? Well, just take a look at some of the new IEA modules we've published in Q3:
To find (and view) any one of the above modules, you can click here. This link will show you all the published IEA modules for Rational products.
Of course there is always room for us to improve, and we are always looking for more content for IEA modules to help you! If there is a topic you'd like to see covered, leave a comment and let us know, we'd love to hear from you!