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These are the top content reused during June to help solve your Rational Team Concert issues. Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution:
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We have some new education content for Rational ClearQuest and Rational Quality Manager!
For RQN, there are four new tutorials available on IBM
Check out the links to the content below. Thank you to Judy and Brianna for this great content!
Your feedback helps us improve. You can find the feedback form on the category pages for your product and version. The feedback form is quick and easy. Leave comments and let us know if these demonstrations help you achieve your goals.
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Find more great education modules here.
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As many of us are in the last weeks of summer break, getting ready to head back to school or get the kids ready, we're still pushing headlong forwards to make sure you get the best information you need to get your job done and get it done right the first time. Our awesome developerWorks authors are always focused on producing the right information you need... so here you go, the following articles and trials went live last week on developerWorks Rational:
Use Rational Quality Manager to manage lab assets in virtual environments
Manage test data more effectively with Rational Quality Manager 4.0.1
Create an automation framework for an HTML-based application
UML Model Metric Analysis rules-based generation of class diagrams
Rapid JPA development with Rational Application Developer
Reconcile, a new feature in Rational Quality Manager
IBM Rational Quality Manager
Webcast: IBM DevOps Solution: Continuous business planning to get cost out and agility in
Webcast: IBM DevOps Solution: Collaborative development to spark innovation and integration among teams
Webcast: IBM DevOps Solution: Continuous testing to save costs and improve application quality
Great! That's a world class service from a world class company!
IBM offers two license acquisition and Software Subscription and Support offerings- Passport Advantage, and Passport Advantage Express. Passport Advantage is designed for larger enterprises. Passport Advantage Express is designed to meet the needs of medium sized businesses. You can learn more about each here.
So, let's say you are ready to upgrade your Rational software, and you have Subscription and Support in place. You login with your IBM ID to Passport Advantage Online and there you see the software you need, ready to be downloaded. Sure there could be a few teething problems while upgrading, and then quite possibly some issues to attend to after the go live date. Having IBM Subscription and Support means you can log these incidents (PMRs) through phone and online technical support using IBM's Service Request system.
Sounds pretty standard as far as support goes? Yes, this is standard support and is an excellent IBM service. But did you know that by having Subscription and Support in place, you can get an even more advanced support and risk avoidance service from IBM? You sure can! Reactive support is critical when you need expert help to address an issue that is affecting your bottom line - you need a resolution as quick as is possible! But if you want those issues handled as priority by IBM to get your environment back to maximum capacity rapidly, and would like an assigned IBM trusted advisor managing and escalating such issues on your behalf, you need to explore IBM's Soft
Reactive support is one small element of this popular program, as the ultimate objective is to prevent issues in the first place. If you think your environment is fine tuned and you are using all of the functionality of your Rational software to the max, these guys will check it out and most likely find even more efficient ways for you to work with your software! These highly skilled experts are awesome! And if you haven't looked at how you are using you Rational software, or how it is implemented in your ever evolving environment, you could be amazed at how much you could bring down your operational running costs. AVP is much more than support, it gives you a relationship with IBM, someone to fight your corner. The AVP team will also help you to plan for upgrades so you don't encounter frustrating issues, and will help your employees to adopt the most current release of software. Your trusted advisor will even work side-by-side with you to help grow your skills too.
Why not check out what the Accelerated Value Program could do for you by visiting the Accelerated Value Program web page here, or if you prefer, contact the Accelerated Value Program team at soft
Author: Carol Wingfield, Software Accelerated Value Program Business Development & Offerings Specialist
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Once again, here's the most recent list of the latest and greatest downloads which have gone live from Rational Support since July 23rd! We present these links below to help you find the fixes you need in order to stay up to date and successful with your Rational products.... Plus, don't forget to check out the downloads tag to see any of the fixes you may have previously missed:
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