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Meet the Peeps is back and better than ever after a nice respite! This week, we we have the pleasure of speaking with Kim Ruggari. Kim is another one of RCS' many passion driven people, intent on improving every aspect of the business as she can manage. As the Asia Pacific GEO Executive for RCS, she gets to do just that! Read on to see just how diverse her background is as well as her passions and interest outside of work. Plus, if this is your first time reading this blog, be sure to check out our past interviews here.
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My current role is Asia Pacific GEO Exec. for Rational Client Support, reporting to Wendy Toh. I've had this role since January 2007. I am based in Sydney, Australia, and locally report into the Australia Development Labs ("ADL"). Asia Pacific covers many languages, cultures and countries - which makes life very interesting and challenging. For those that would like a Geography lesson, AP GEO includes:
Australia and New Zealand (ANZ), China, Hong Kong, and Taiwan (GCG), Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam (ASEAN), as well as India, Korea and Japan.
How long have you been working for IBM and Rational?
I've been with Rational since November 1998. I was the 7th person employed by RCS in Asia Pacific (#1, and #6 are also still in RCS by the way)
Have you had any other roles in Rational?
Most people don't realise that that I started with RCS as a bit of an all-rounder (I guess today you would call it "Operations"). Not long after I joined RCS, Rational moved its licensing to FlexLM, and thus began a slew of licensing PMRs a week: Yes! I also inherited the role of sole Licensing support engineer - those were the days - phew, busy!!. In addition to the Operations function, I organically became the Licensing team manager. Around 2003, I was asked to manage the DevTools team, then in 2005 the RPM, CC and CQ teams. I finally moved to the AP lead role January 2007.
Describe a normal day for you.
I don't really have "normal" days - every work day is different. They range from 7 hours to 18 hours of never-ending fun, frustration, challenge and excitement. My days are NEVER boring, although some days I pray for a little boredom. It depends on how many Critical Situations we have open, what meetings are happening and how many are scheduled outside of my local business hours (I particularly love the 5am MORs during Winter )
Do you have an "on the job" hero? If you could "follow" anyone for 24 hours, who would it be?
Glenn Wightwick, Distinguished Engineer and Director of the ADL.
Are you a gadget person? What type of gadgets do you use?
I've long argued with my friends that I am NOT a "geek", on the basis that I am not a technical person. I'm now realising that my friends win this argument. I have just about every household gadget you can name. Someone, please save me from the Home Shopping Network!
What gadget, which you currently own, can you not live without?
I'm currently going through a "smoothie" stage, so I'll say my Stick Blender.
What is your favorite part of working for Rational Client Support?
Ask me on a good day, and I'll tell you my team are the BEST! I love being around so many people who are so diverse, and ensure that each day is different.
What are you passionate about?
Of course my friends and family - but I have to be honest here and say really good food! Sydney's has AMAZING restaurants, with Chefs who have almost reached rock-star status. I am working my way through the Top 50 with one of my closest friends who shares my passion.
What is on your nightstand with regard to reading?
The Girl with the Dragon Tattoo, but I'm having trouble getting started with it.
How do you prefer to find answers to your questions?
I am a Google junkie, my home laptop is always running, and I'm forever googling questions that pop into my head.
How are you using social networking today?
You can usually find me logged into Facebook. Its such a great way to keep in touch with my friends all around the World. I haven't caught the Twitter wave. I had a Blog for a while, but found I could not prioritise time for it (I am a frustrated writer).
Any other fun tidbits of information about you, your job, or RCS that you'd like to share?
"Gung-Ho" and "Who Moved My Cheese" are 2 books that will ALWAYS be on my professional book-shelf.
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Fortunately, it's now available on-demand until March 14, 2011.
Feel free to log in to attend the webcasts, visit exhibitor booths, and exchange messages with experts and sponsors at your convenience, for the next 6 months. In addition, below are some additional links we thought you might find useful:
Hope to see you there!
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Our subject matter experts have been busy again! We have published several new IBM Education Assistant modules:
Integrating Rational Quality Manager with RequisitePro
Many thanks to Dayal Sachdev, Lonnie Roscillo, Josh Keefe, Ben Silverman, and Mike Spaulding.
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Knowledge-Centered Support (KCS) in five minutes, using the Ignite format: 20 slides, 15 seconds each. Learn why KCS has emerged as the best practice for support knowledge, how it differs from conventional approaches, and how to get started.