kellypuffs 06000168YK Visits (2167)
I am honored today to introduce you to Trista Wang, from our Sydney, Australia office. It's a long one, but Trista's dedication and great attitude are evident in every word. I particularly love her definition of success. I found myself inspired and energized by her interview. … I think you will be too!
us a little about yourself: who are you, what is your role in
Rational Client Support?
long have you been working for IBM and Rational?
you had any other roles in Rational?
are you currently working on?
a normal day for you.
project are you the most proud of?
you could "follow" anyone for 24 hours, who would it
you a gadget person? What type of gadgets do you use?
gadget, which you currently own, can you not live without?
the coolest piece of tech news you've heard lately?
is your favorite part of working for Rational Client Support?
inspires you in your work?
are you passionate about?
me about the biggest problem you've solved?
do you define success?
your spare time, if you have any, what hobbies or activities interest
is on your nightstand with regard to reading?
do you prefer to find answers to your questions?
are you using social networking today?
you a blogger?
could you see yourself using it in 5 years?
tip or trick would you like to share with the class?
Not for the first time, I find myself wishing I worked in the Amsterdam offices of Rational Client Support.
They have a neat Customer Service Week tradition for the past couple of years. As they are a multi-national, multi-cultural team, each day this week, they pick 5-6 countries, and the support engineers from those countries supply a potluck lunch, bringing specialties from their home country for the floor.
This year, the lone American on the floor made American pancakes on site ... complete with maple syrup. Reports are that they were "fantastic!".
I wonder if I could still make tomorrow's lunch?
AcdntlPoet 2700019V2G Visits (3599)
In case you hadn't heard, it's Customer Service Week! We'd like to take the opportunity to honor and recognize ALL of the individuals across the world-wide Rational Client Support organization who are dedicated to your success every day.
And did you know? They aren't just on the phone or responding to emails. They are writing technotes, whitepapers, and redbooks. They are contributing to user groups, communities, and social media outlets. They are speaking at conferences. They are conducting early client programs. They are a tireless bunch, maniacally devoted to solving issues and helping wherever they are able.
We have been highlighting a few of these support stars on our "Meet the Peeps" interview series here, providing a "face" to the support and service side of the company. One of the recurring themes I have seen in these interviews really highlights the core of what Customer Service Week is all about: the people. Almost every interviewee has indicated the best part of working for Rational Client Support is the people. And I couldn't agree more. Having worked in a Technical Support role for much of my career, I can honestly say, my colleagues and clients alike were (and still are) the best part of the job, providing challenge, motivation, and best of all, inspiration.
But don't be fooled, those interviews only represent a small sampling as the breadth and depth of our tireless support organization, like an iceberg, is far greater than what can be seen sticking out of the water (or blog for that matter). With that in mind I'd like to ask you to take a minute sometime this week and let your support engineer (or any customer service worker) know how appreciated they are. Those small thanks really do go a long way!
Photo credit, Bryce Johnson, http
kellypuffs 06000168YK Visits (9128)
RationalSupport), I wanted to share the news here as well.
Happy to announce that ClearCase 7.1.2 is now available for download ... and support for Ubuntu 8.0.4 LTS Desktop and Ubuntu 8.0.4 LTS Server have been added for the native ClearCase 7.1.2 client. This expands the scope of the previous support which only included IBM Rational ClearCase Remote Client (CCRC) 7.1 as a plug-in to Eclipse.
Refer to the following technotes for further details regarding supported version requirements:
Technote 1302974 System Requirements for ClearCase 7.1.x
kellypuffs 06000168YK Visits (2337)
IBM Education Assistant is a series of educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business needs.
And guess what? Several new IBM Education Assistant modules have just been published!
1. DOORS->Using DOORS Change Proposal System to manage change requ
a. How to create and remove label type
b. How to integrate IBM Rational ClearCase Remote Client Extension with IBM Rational Application Developer 184.108.40.206
3. RPT - Replacing host names and ports in Rational Performance Tester
Many thanks to David Groff, Chris Robinson, and Ara Masrof for their work on these modules!