AcdntlPoet 2700019V2G Visits (1950)
Memo to IBM Rational Clients about upcoming changes to our remote Technical Software Support:
Currently, when calling for technical support on a limited set of Rational products, U.S. and Canadian clients experience live call transfers to our technical support teams.
Effective January 12, 2011, remote technical software support for all IBM Rational products for these clients will be provided exclusively in call-back mode. You can expect a more consistent support experience, improved skill-based routing, and will gain flexibility in managing your time when interacting with our support team.
You will still be able to open support requests electronically via our Web-based Service Request (SR) tool. This option allows you to provide very detailed information about your issue and environment with the same response times you will experience via the call-back model above. Additionally, the award-winning IBM Support Portal allows you to streamline it to meet your specific product information needs and ensures the resources you require are always at your fingertips. If you haven’t visited the Support area of our website recently, we invite you to take a fresh look at: http
More information on this change can be found in the IBM Rational Support communication here.
All of us in the Rational Client Support organization are here to help you achieve maximum benefit from your investment in IBM software and support services and look forward to assisting with your software support needs.
AcdntlPoet 2700019V2G Visits (2059)
Building on the success of 2010's Meet the Peeps interview series, we are thrilled to announce our 2011 program which we hope becomes just as successful with your participation and support!
"What's your take on that" is an English-language idiom which asks someone for their opinion and ideas.
Our new 2011 "What's Your Take?" Friday morning blog series will ask and publish a question a week along with a handful of relevant, and thought-provoking answers from Rational Client Support colleagues. We'd love to see this generate discussion and interaction from both internal employees and external clients alike.
That said, let's jump right into our first question of the series:
We asked "Is there any technology that you think should get more respect and adoption but does not?"
Bill Penny, an RCS Knowledge Manager, spoke up and noted: I would have loved to see Google Wave completely replace Gmail (or in more general terms, replace E-MAIL). The wave is how e-mail would have been created had we've known then what we know now. Alas, the dark shadow that is e-mail has a strangle hold on us and migrating to anything different is going to take a revolution of epic proportion.
Cleber Neumann Ribeiro, a Support Manager, agreed with Bill but hadn't used Google Wave. As an addition, though, he also added that a way to integrate our tools and centralize information would save a lot of time.
Jason O'Donnell, another RCS Knowledge Manager (yup, that's me), chimed in at one point and noted that outside of the software realm, I'd like to see solar tech garner more respect and adoption. At present, science seems to be making strides to improving scale of size and cost, but the technology still struggles with the stigma of being an 'alternative' source of energy. There's no reason why solar can't at least become a standard supplemental source, if the environment won't support it as a primary. Solar power is not a flower-power era pipe dream, it is in fact a viable source for sustainable energy today. While it is creeping into commonplace in some installations (think call-boxes on the side of highways with solar panels to help power them), it still seems to be relegated to institutional usage and not yet in the mainstream consumer marketplace. A few more significant adopters, a reduction in cost to the consumer, and a shift in respect towards the technology would go far in bringing the world towards achieving reduction in reliance on fossil fuels and becoming a truly 'smarter planet'.
Pedro Luiz Teixeira De Moura, a Software Developer within Rational Support, also agreed and tossed in his take on solar tech saying: During millions of years nature has used solar energy, but we don't use this kind of energy as best as we could. The human race needs to improve our efforts to use solar energy on buildings, cars, computers, mobiles, and more.
So, you've read our quick thoughts on the tech which we think should get more respect and adoption, now... what's YOUR take? Let us know in the comments below
image source: flickr user drachmann
kellypuffs 06000168YK Visits (1478)
I know you've heard it before ... but we DO rely on your feedback to make our content the very best it can be. We'd love it if every time you found a document, it helped you be successful. If not, we'd love to know how we can improve it so it does.
Please consider this yet another plea for your feedback on our technical support content. Thanks in advance!
And more changes are coming - stay tuned!
kellypuffs 06000168YK Visits (2883)
The deadline for submitting your abstract to speak at Innovate 2011 has been extended to January 14, 2011!
And here are 5 tips to get your paper accepted:
There's not much time left, so act quickly.
Hope to see YOU at Innovate 2011!