kellypuffs 06000168YK Visits (1899)
Innovate 2011 album on the IBM Rational Support Facebook page. We'll be posting photos all week, so check back often!
L-R: Wendy Toh, VP, WW Rational Client Support; Mary Barry, Support Leader; Chris Flynn, Director, Americas Support Delivery
Photo credit: © 2011 Visually Attractive, Inc. (used with permission)
kellypuffs 06000168YK Visits (1677)
let this blog post be your guide. If you're the type who prefers the Cliff Notes basics, here you go:
1 - Innovate conversations - the social media aggregator: http
2 - Innovate on Twitter - your virtual concierge: http
3 - Ask the experts: http
4 - Coolest Software Ever contest: http
5 - QR codes will be everywhere. Make sure you have a barcode scanner app on your phone.
6 - Livestream: http
7 - Social media lounge
8 - Check in on Facebook and Foursquare
9 - Daily blog posts on the Invisible Thread: http
10 - Social media education - stop by the lounge and ask us your questions
And don't forget! The official hashtag for Innovate is #ibminnovate
kellypuffs 06000168YK Visits (1549)
June 5-9, 2011 Orlando, FL |
Our very own Patrick O'Connor (aka @rationalwebguy) and Bob Haataia will be at Innovate 2011 next week, focusing on helping you take full advantage of the IBM Electronic Support portfolio of robust tools and resources.
Save time and simplify your support experience. Be sure to check out their schedule and locations at Innovate next week. They want to hear from YOU!
kellypuffs 06000168YK Visits (1384)
1397820: This technote identifies an issue that can occur in the IBM Rational ClearQuest User Administration Tool. A "MasterdataObject" error occurs when creating the user with the Add User button. You can encounter this problem when creating users, creating groups, or editing groups.
kellypuffs 06000168YK Visits (844)
Just a quick note to let you know that Release 9 of the
A couple of the highlights of this release:
RFE Community, Release 9 - New Features
kellypuffs 06000168YK Visits (1348)
Time to run the numbers again... and here are the top ClearCase technotes used by our support engineers in May to answer YOUR questions.
1131335: How can you collect IBM Rational ClearCase logs and diagnostic data on Microsoft Windows to assist IBM Rational Client Support?
mquimby 060001FAVB Visits (1435)
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Take a tour of IBM Education Assistant
Find more great education modules here.
kellypuffs 06000168YK Visits (1193)
Please join us tomorrow as Carolyn Pampino, Solution Architect for Geographically Distributed Application Lifecycle Management, leads a discussion around CLM with 3.0 Jazz Products.
We've enjoyed holding this series of Open Mic calls with you, and hope you have found them useful. Many thanks to Stephanie Bagot for her most excellent work in coordinating the calls and speakers, and running the show.
Want more? What topics/products would you like to see covered in a future open mic call or series? Leave a comment and let us know ... we'd love to hear from you!
Hope to see you there!
To help you take full advantage of your software, the Rational Support Technical Exchange hosts Open Mic conference calls and webcasts where technical experts share their knowledge and answer your questions on specific technical topics. Visit this page often for notices of upcoming events. Events will be recorded for those not able to attend live events.
kellypuffs 06000168YK Visits (1984)
This white paper provides you with information about how to extend the use of IBM Rational ClearCase Remote Client (CCRC) by leveraging known capabilities of Eclipse.
Many thanks to author Fred Bickford!
Read the whitepaper: Extending the use of CCRC by leveraging known Eclipse capabilities
AcdntlPoet 2700019V2G Visits (1513)
When you contact our support team for help resolving Rational product issues, we often we request additional troubleshooting information from your problem system. For some products, obtaining this information is easy to do, but often the info or particular files are not that easily located. On occasion, additional logs are requested based on new information found or it may have simply been missed.
What can we do to make it easier?
For select products, we've enabled an automated data gathering tool called IBM Support Assistant Lite (ISALite for short). This tool will gather appropriate troubleshooting information for a particular product. This will help reduce the amount of back and forth communications between you and support, and help our support team get to the core of the problem more effectively and efficiently.
Our newest ISALite product additions are:
Are you new to ISA or ISALite? Here's some great resources to help you out:
Go on, give it a try and let us know what you think!