There are so many people in IBM and Rational dedicated to helping you be successful with your Rational products.
Rational Software Architect 8.0 contains an outstanding Integrated
Self-Paced Training (ISPT) course within the product itself, which is a
first for our product releases. The Integrated Self-Paced Training
Essentials of modeling with RSA
contains 17 modules (with labs and demos) that introduce the RSA
modeling capabilities. Each module, which is a separate topic in the RSA
IC, provide links to labs, demos, help topics, and a variety of other
related resources. The labs and demos are available from the
. We delivered the first iteration, which is based on the content from
the RD565: Essentials of Modeling with RSA 7.5 course, in version 8.0
and will be updating the information for the v8.0.1 release.
If you have RSA 8.0 installed on your machine, go to Help -> Help Contents, and in the search text window enter
"self-paced". This will bring up the course description, and within
that description, will be the embedded link to the training course
located on the InfoCenter.
We are looking to collect any feedback from our clients who have reviewed and/or used this new learning feature: to gather client feedback, to find out if the current ISPT is helpful, and what other possible ISPTs we should consider preparing.
What do you think? Want to see more? Let us know via comments on this blog post.
UPDATE: 11/10/10: A survey has been created to collect your feedback. Please consider contributing your thoughts - we'd love to hear from you!
AcdntlPoet 2700019V2G Visits (5730)
Ok, ok , ok.... *maybe* you aren't, but I have a feeling that you probably are even if you don't think so. Hang in here with me for a bit as I explain why I'm nearly certain you actually *are* a community manager.
It isn't JUST you, of course; we are all community managers if we're playing in social spaces. What I am specifically referring to is the idea that we each own responsibility for the content we post in social spaces, and in turn we own responsibility for the comments generated by and added to those posts. As active members in social networks, we create our own ad hoc communities every time we post content, be it a status updated about what we had for lunch or a longer missive on a facet of today's society. In each case, we own the responsibility of managing these ad hoc communities just like a 'formal' community manager would. Likewise, when we comment on other's posts, we are engaging as a member of their community and have the responsibility to act accordingly.
With today's accelerated shift to social platforms, the role of community manager is increasingly important but the definition needs to be expanded to include not only the formalized and structured communities, but also the unstructured, ad hoc, fluid communities. We are all community managers to some extent now, and need to manage not only our own posts, but the threads of conversation which they generate.
If you've been following me for any length of time on any of my social channels you've likely heard me espouse the brilliance of IBM's Social Computing Guidelines. While I may be biased, I do believe that even if I weren't an IBMer, I'd still be highlighting the SCG as a work of genius when it comes to corporate policy to guide employees in social business. But it goes even beyond that... these are wonderful guidelines beyond the immediate intended audience of IBMers... (I've cherry picked the ones which are really universal): Aren't those genius in their simplicity? As we look with new eyes on our own social communities, we can all benefit from the simple guidance put forth above, as these bits are relevant as universal truths to social interaction. Now that we can recognize our own responsibilities for the communities we've built around us, we need now (more than ever) the tools to help guide us through some of those inevitable missteps we will make (or have made) along the way. This is the new universal truth. Gone are the early days of the internet where we were just participants in one huge community. Now we are all individually responsible for managing our spaces and ensuring our formal and ad hoc communities are adding value to the spaces. As we join in these new and upcoming spaces, we all need to recognize the responsibilities we have and gauge whether or not we are ready to take on that extra burden that comes with participating in social discussions. If you are posting content to any social channel, you are already managing your communities, whether you realize it or not. It is upon us as individual contributors to ensure we are bringing value to and taking ownership of the spaces in which we play. Our successes depend upon it.
Aren't those genius in their simplicity?
As we look with new eyes on our own social communities, we can all benefit from the simple guidance put forth above, as these bits are relevant as universal truths to social interaction. Now that we can recognize our own responsibilities for the communities we've built around us, we need now (more than ever) the tools to help guide us through some of those inevitable missteps we will make (or have made) along the way.
This is the new universal truth. Gone are the early days of the internet where we were just participants in one huge community. Now we are all individually responsible for managing our spaces and ensuring our formal and ad hoc communities are adding value to the spaces. As we join in these new and upcoming spaces, we all need to recognize the responsibilities we have and gauge whether or not we are ready to take on that extra burden that comes with participating in social discussions.
If you are posting content to any social channel, you are already managing your communities, whether you realize it or not. It is upon us as individual contributors to ensure we are bringing value to and taking ownership of the spaces in which we play. Our successes depend upon it.
AcdntlPoet 2700019V2G Visits (5700)
This week we catch up with Erik Mats, a Support Engineer out of Uppsala, Sweden. For the past five years, Erik has been supporting modeling clients in the US defense sector but he is now moving to the European team where he will be working with clients in the enterprise architecture and software development sectors. Read on for an interesting look into Erik's daily routines and passions! And don't forget to check out some of our previous interviews too!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I work at the European help desk for modeling products, focusing on tools for enterprise architecture and software development. If you are meeting challenges in SysML, UML or data modeling, or using defense architecture frameworks, I’m there to help. For the past ten years, I have used social software to work with colleagues and clients from East Asia through California in the west, largely out of my home in Uppsala, Sweden.
I am married with two children, and spend most of my spare time at the playground or jogging or cycling on trails in the nearby woods.
How long have you been working for IBM and Rational?
Ten years ago I joined Telelogic Modeling Support. At first I was working for the Malmö, Sweden office with US customers, but I shortly moved to Dallas, TX. I also had a chance to enjoy a couple of years in suburban New Jersey before returning to my native Sweden.
I have been part of the Rational Client Support family since IBM acquired Telelogic AB about two years ago.
What are you currently working on?
For the past ten years, I have worked for the US modeling help desk, but quite recently I have shifted to its European counterpart. My most important mission right now is to deepen my knowledge of customization, compilation and SysML coverage in Rational Rhapsody.
Describe a normal day for you.
Most days, after I have a solid dose of coffee, read the daily paper and drop off the kids at daycare, I sit down in our spare bedr
I spend a few hours on questions or problems that have come in from around the world. In the morning I often spend some time online with colleagues in India, Korea, Australia. In the afternoon I mostly deal with problems that pop up in Europe or North America. I shut down my laptop at 3pm, unless I’m working the evening in which case I may be online until midnight.
I rarely spend more than a couple of hours at a time on any given problem or project. Instead I context shift around and let the trickier issues grow at the back of my mind. I try to go jogging or cycling during the day to gather my thoughts.
After my kids go to bed at night I sometimes have a chance to revisit some of the trickier problems of the day, or to simply chat a bit with my US colleagues.
Whenever I wrap up a problem, be it a defect report, a request for enhancement, a question, I write up some kind of a summary of the issue. Many of these are published to www.ibm.com as tech notes, others are kept for internal reference.
A few days a week I venture into the IBM office in Kista, a 40 minute train ride. As I’ve mentioned, I’ve recently shifted my focus towards more interaction with European clients, so now it makes more sense for me to go into an actual physical office.
What is your favorite part of working for Rational Client Support? What inspires you in your work? What are you passionate about?
My favorite part of working for Rational Client Support is all the chances I get to educate clients and co-workers in new tools and methodologies. I know that the benefits I help roll out in their organizations will later make it into the healthcare, automotive or communications applications that surround us today. GSM and 3G technology would be two concrete examples.
I also love solving seemingly unsolvable mysteries, and building lasting relationships with clients doing interesting work.
Over the last few years I’ve had a chance to learn a lot about game theory, decision theory and models for problem solving. I’m excited about the Kepner-Tregoe processes for situational analysis and problem solving that we use in Rational Support, but I have also come across a lot of other interesting frameworks, such as those used by the High Council of Sweden in the 17th century.
What project are you the most proud of?
My favorite projects have been when I've been able to help clients adopt new and exciting technology or methodologies. Around 2001-03 I did a lot of work in UML 2.0 tools, mostly in the telecom sector in the Americas. I fondly remember heated discussions about readability, value semantics, computational efficiency and other geeky stuff. Geeky, but incredibly important for a lot of the smart handheld devices and appliances we use today.
I have also been involved in some really tricky but rewarding trouble-shooting around FLEXnet licensing.
What gadget, which you currently own, can you not live without?
My smart phone; WLAN. Camera. Spotify. E-mail. Diary. Calendar. Alarm clock. Podcasts. Exercise journal. Oh, and sometimes it even rings! I only wish it would handle online TV better.
I see a strong trend towards ubiquitous and free wireless broadband. A few years from now I expect our handhelds will act as portals into the cloud. There will be no sense carrying around computational capacity when the network becomes more accessible.
The way I see, as information and intellectual property becomes increasingly accessible, we will re-evaluate how we value, purchase, license, store and share information. It is quite clear that music and movies will be in the cloud rather than crowding our living rooms, but how will we value the literally thousands of baby pictures we take today.
In your spare time, if you have any, what hobbies or activities interest you?
I am incredibly fascinated by consumerism. How we decide what to purchase, the mild neuroses and intense marketing that tend to go into each decision. A few semesters of business studies along with early experiences as a father has given me some very striking insights in this field. I can discuss this stuff for hours on end.
Music. In fact, my most unexpected job accomplishment ever was when one of my songs was used for an office event in India!
I am an avid Scrabble player. In fact I love word games in general. I did spend a few years at Uppsala university majoring in linguistics but I just can’t seem to get enough!
I spend a lot of my time baking and cooking, vegetarian and as healthy as I practically can. As an experiment, I have even tried making housecleaning a hobby, but I hate to report so far this hasn’t been a great success.
What is on your nightstand with regard to reading?
I’m a bit of a knowledge junkie, so I read mostly non-fiction. Right now on my nightstand and along for my train rides to the office:
How are you using social networking today?
I use LinkedIn to keep track of former colleagues, Facebook to keep up with the extended family and old friends.
For work I use Lotus Sametime (a chat client), Lotus Connections (our internal community platform), wikis, IP telephony, Lotus webcam conferencing.
Only the other day I was at an Italian restaurant trying to figure out what kind of a fish dentice is. Wiktionary and Wikipedia to the rescue.
I use the streaming music service Spotify to find out what my friends are listening to. Of course, there is also a risk that your street cred will go down in flames when people find out what music you actually listen to.
Has it really been three years since Kelly started this blog? Indeed it has! May 14th, 2009 was an auspicious day, as we dipped our toes into the corporate blogging world to see how it'd go. Little did Kelly know that we'd soon soar to become the 5th most visited blog on developerWorks, or ever break that 2 million visitors milestone! By the by, we DID break that 2m milestone yesterday evening! What wonderful serendipity for both to occur on the same day!
Sure, we may be a bit long in the tooth to be celebrating a birthday, but if you've hung around here for any amount of time you know we're kids at heart and surely you won't begrudge us a little celebration... right?
Ok, you're right... I can't post here without providing SOME sort of deeper value. So, as a bit of a small retrospective we thought it would be neat to go through and highlight some of our past posts. As we discussed which to highlight, we thought about giving visibility to the "Most Viewed" posts on this blog, but figured if they are the most viewed already, they probably don't need the help So we figured we'd go back through the archives of 715+ posts and pull out some of those 'sleepers'; the ones with some solid content but which may have gone far under the radar based on our analysis of activity metrics. That in mind, let's get to highlighting!
How to work with Rational Client Support: Part 2- In this second article, dW Contributing Author Kelly Smith outlines the technical support that you get when you license Rational software includes and doesn't, plus what to do before you call tech support. And don't forget to check our Part One, How to work with Rational Client Support: Behind the curtain!
New White Paper released: Deploy IBM Rational License Server 8.1.1 effectively in your enterprise- Here's a GREAT resource for nearly anyone running Rational software! Download the free whitepaper (no registration needed!), read it, and then share it with your colleagues and coworkers to help them be as successful with their own license server implementations as you will surely be!
Improve your Rational Support experience with our automated ISALite tool!- For select products, we've enabled an automated data gathering tool called IBM Support Assistant Lite (ISALite for short). This tool will gather appropriate troubleshooting information for a particular product.
Did you hear the news?- The dW Rational community is open to the publ
Downloading Products from Passport Advantage- This most excellent video from our friends over at IBM Electronic Supp
Everything You Wanted to Know About Rational Licensing- A good message always bears repeating ... Visit the IBM Rational License Key Center for lots of useful material on understanding and using your Rational license keys...
IBM Rational product support for Mozilla Firefox- This news flash is for all customers who use the Mozilla Firefox browser with our Rational products. Please take note of the direction particulars as they relate to your usage of the browser and level of product support IBM Rational is able to provide...
Introducing our newest blog author: Matt Quimby- You may have seen his name on a few recent posts around these parts: Matt Quimby has joined our team and dug into some of our social business efforts as you'll see below.
Trust and Personal Responsibility in All Relationships- That's a powerful statement. It's also one of IBM's Core Values, one that resonates particularly with me in regards to our social business initiatives… like this blog. Let me explain....
Five Imperatives for ALM, and Business agility: a technical perspective- Here's two videos and two articles for your benefit today; two videos on the Imperatives for ALM covering real-time planning and in-context collaboration, as well as two articles to help you along with business agility from a technical perspective and a tutorial on how to use the Practice Library application. Enjo
Lastly, in honor of this milestone, we'd like to thank the folks who made it possible for us to continue:
Now let's keep going! Our goal is to continue growing and continue providing you deep value in fun, exciting, and innovative ways. As the quote says: "We have only just begun"!
Sumant Renukarya 270002B42N Visits (5420)
Here is one of the queries that was put across to me (Sumant Renukarya) by one of our clients using IBM Rational Team Concert; a question that was a bit like a puzzle:
I hope this helps some of you avoid the time in researching which download to use when updating your AIX Apache Tomcat server!
Author: Sumant Renukarya
image credit: (c) Used with Permission, Apache Tomcat Foundation