Netcool Tips

I've recently done an ITNM deployment where ITNM Core and ITNM TIP are located on different network zone and there is a NAT gateway between them.

 

The ip address of ITNM TIP is 144.x.x.x, the ip address of ITNM is 124.x.x.x.  TIP can only talk to Core using 10.x.x.x address.

 

ITNM Core is installed first, NCIM is installed on ITNM Core server.

 

when installing TIP, NATted address(10.x.x.x) is supplied for the NCIM details.

After login to TIP,  the defined domain is there, but no discovery configuration can be retrieved.

 

the servicedata.cfg file on TIP are using the natted address of Core server, problem still exists.

Mike O'dell from Level 2 support mentioned that Topoviz retrieves this information from ncim.domainmgr, instead of servicedata.cfg. Thanks for the tip and below command fixed the issue:

 

bash-3.00# ./ncp_oql -domain NCOMS -service NCIM -username ncim
ncp_oql ( IBM Tivoli Network Manager OQL Interface )
Copyright (C) 1997 - 2010 By IBM Corporation.  All Rights Reserved.  See product license for details.

IBM Tivoli Network Manager Version 3.9 (Build 32) created by ncpbuild at 04:09:5 3 Wed Feb  9 GMT 2011

Password:
Connected to INFORMIX DB schema NCIM
|server01:1.> select * from ncim.domainmgr;
|server01:2.> go
{
        DOMAINMGRID=2;
        DOMAINNAME='NCOMS';
        CREATIONTIME='2012-03-28 10:13:53';
        LASTUPDATED='2012-03-29 10:15:30';
        MANAGERNAME='PrecisionIP';
        DESCRIPTION=NULL;
        WEBTOPDATASOURCE='${IAGLOBAL_OBJECTSERVER_PRIMARY_';
        DOMAINHOST='124.252.100.229';
        DOMAINPORT=40009;
        BATCHUPDATEPERCENT=0;
}
 1 rows(s)
|server01:1.> update ncim.domainmgr set DOMAINHOST='10.152.17.205';                                                                                                                                
|server01:2.> go
 0 rows(s)
|server01:1.> select * from ncim.domainmgr;
|server01:2.> go
{
        DOMAINMGRID=2;
        DOMAINNAME='NCOMS';
        CREATIONTIME='2012-03-28 10:13:53';
        LASTUPDATED='2012-03-29 10:15:30';
        MANAGERNAME='PrecisionIP';
        DESCRIPTION=NULL;
        WEBTOPDATASOURCE='${IAGLOBAL_OBJECTSERVER_PRIMARY_';
        DOMAINHOST='10.152.17.205';
        DOMAINPORT=40009;
        BATCHUPDATEPERCENT=0;
}
 1 rows(s)
|server01:1.>