A “Good” GTS Mobile Enterprise Services experience
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This blog post is contributed by Mick Landers, IT Architect for GTS Mobile Enterprise Services
In the world of Bring Your Own Device (BYOD), how can you create a secure messaging environment across a diverse set of smartphones and tablets?
The IBM Global Technology Services Mobile Enterprise Services (GTS MES) team provides several managed mobility services for its customers, including support for Good Technology.
Good for Enterprise provides a secure messaging environment for devices like Apple and Android smartphones and tablets. The Good servers synchronize a user’s email, calendar and contacts with their Microsoft Exchange or IBM Lotus Domino email accounts. The Good for Enterprise client on the handheld device is responsible for all of the enterprise data that resides on the mobile device. It provides a secure “contained” environment by encrypting data from the corporate server and restricting its access within a special application.
The typical customer in the Good for Enterprise scenario is a financial or government enterprise who may already have a significant deployment of corporate BlackBerry smartphones. The customer may want to extend these capabilities to employees with personal Apple and Android smartphones and tablets, but by the nature of their business they may have very strong security needs for these devices, requiring their corporate data to be secured in an encrypted container on the device.
IBM GTS supports Good for Enterprise from Good Technology as a solution for secure email, calendar and contacts as well as secure access to the enterprise intranet. The GTS MES teams have worked closely with many customers to design, install, configure and manage Good solutions, ensuring the systems support the enterprise needs for a highly available service.
IBM GTS supports Good for Enterprise in various configurations—all depending on the customer’s specific requirements. For example the GTS MES team has successfully deployed several instances of Good for Enterprise using Windows Clustering to provide high availability for the messaging components.
Mobile Enterprise Services
IBM GTS MES offers both standard and custom solutions to help manage the growing number and variety of mobile devices entering the workplace. From procurement and deployment to mobile device management (MDM) and support, our solutions address the full life cycle but are modular enough to accommodate all of our customers’ unique requirements.
· MDM options: IBM Endpoint Manager for Mobile Devices, MobileIron, Tangoe, AirWatch and so on
· Mobile email options: Microsoft Exchange ActiveSync, IBM Lotus Notes Traveler, BlackBerry Enterprise Server, Good for Enterprise
· Configuration options: High-availability integration with enterprise email, messaging, intranet and directory systems
· Device options: Apple iOS, Google Android, BlackBerry, Windows Phone, Windows Mobile
· Support options: Level 2 and level 3 technical support, user self-service portal
The list goes on, but regardless of the options chosen and the mobile technology favored by the customer, IBM MES can provide:
· A simplified, per-device pricing model based on usage for more predictable budgeting
· Tested, enterprise-strength security processes that provide a balance between control and user productivity
· Managed services, including advanced MDM, that leverage our expertise in mobility and workplace services
Prepare to succeed
If there is one lesson that MES has learned, particularly in relation to BYOD, it is that when implemented properly BYOD programs will be very successful—so successful that you better be prepared to extend your program to all users quickly. A recent GTS MES implementation of Good for Enterprise started with less than one thousand users but has proven so successful that it has now grown to almost ten times the initial number.
So be prepared for success: the GTS Mobile Enterprise Services experience has been a real case of “if you build it, they will come.”
Follow Mick on Twitter at @landersm.
Mick is an IBM Redbooks thought leader.