As most of you know, Samantha, Ted, and Betty are the design personas that we used to design Lotus Notes 8.
We plan to continue using the persona technique for the next few versions of Lotus Notes, and we plan to update the personas by doing more end-user interviews to make sure the skills we give them are relevant to those of our target users. .
We have a few questions for you, however. Will you be deploying Lotus Connections or Lotus Quickr to the same people that are getting Lotus Notes and Sametime?
Should we use the same personas to design Connections and Quickr? (For the most part, we feel we should use the same ones already for Notes and Sametime).
The answer might be that yes, you plan to deploy Connections and Quickr to the same user base at your company-- but maybe we need new/different personas, or updates to the existing ones. Here are a few guesses that I'd like you to refute or validate.
Perhaps we need to focus more on the fact that Ted is a roaming user (which means, strictly speaking, that he will probably not use Notes 8) and make sure we do what is necessary to allow him to upgrade to Notes 8. Or maybe we need to focus on a new hire-- someone younger and less experienced than Samantha at some things, yet more experienced in social networking because such a new hire might already have a Myspace page and use Facebook and have all their photos on Flickr.
I'm hoping for lots of comments on this one! The design team for Connections and Quickr will be monitoring your responses as well.