Here are some statistics from Andy LaFleur, the co-captain of the usability lab at Lotusphere (and manager of the user studies group).
The user experience (UX) lab was extremely busy this year, conducting hands-on usability tests, interviews, administering surveys, and getting feedback on a variety of designs .
We can roughly track the amount of customer participation from the tickets we collect at the end of each session, which are then entered into a daily raffle drawing. This year, we had 326 raffle tickets, which is 42 more than last year.
If we consider that:
- Each session lasts at least a half hour, and many are planned -- or otherwise extend -- for an hour (sometimes longer);
- Not every participant chose to fill out a raffle ticket;
- IBMers - and we held sessions with a fair number of them - were not allowed to submit a ticket for the raffle, then, estimating conservatively, we had well in excess of 200 participant-hours.
Many, many thanks to all the customers who came, and to the lab staff - you folks are tireless, innovative, and care about our users. Your efforts make the UX Lab one of our best investments.